Hi all,

I took a call from one of Mum elderly friends just now who is trying to
help her disabled son out of a hole re his iPhone SE.

We think that he may have upgraded the IOS, and in the process, accepted
a 6 rather than 4 digit passcode and has now forgotten it. He relies on
the phone for everything and so she's asked me if I can help. I admitted
I wasn't really a 'Mac man' nor know much about most phones for that
matter but knew somewhere that might. ;-)

So as a starter I've asked her if she knows if he, or if she can find
out if he knows his Apple ID and password (I'm guessing he must do if he
did allow an IOS update?) and if he access his emails on his iPad as I'm guessing that might play a part in any recovery?

As a last resort I've suggested picking up a second hand iPhone of a
similar ilk from a high street tech store (we have a CEX in town) and
sticking his old SIM in it for now.

So if anyone could confirm what might be needed to get past this for
them I'd appreciate it please and if *we* can't unlock it, would she be
able to take it to an Apple store (without him MS and partly paralysed)
without any receipts etc?

If there is nothing on there that he needs (pictures / contacts etc) or
if he's got a backup on iCloud (questionable considering), could that
make things easier?

I have offered to do what I can, especially initiating any unlock
requests from the Internet or accessing his Apple accounts on his behalf
if he requests etc.

Cheers, T i m

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

T i m wrote:

Hi all,

I took a call from one of Mum elderly friends just now who is trying to
help her disabled son out of a hole re his iPhone SE.

Is he mentally disabled, or can he be taught how to manage and maintain
his iPhone?

So if anyone could confirm what might be needed to get past this for
them I'd appreciate it please and if *we* can't unlock it, would she be
able to take it to an Apple store (without him MS and partly paralysed) without any receipts etc?

I would have thought proof of ownership would be essential



--
Graham J

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 19/11/2022 10:50, Graham J wrote:

T i m wrote:

Hi all,

I took a call from one of Mum elderly friends just now who is trying
to help her disabled son out of a hole re his iPhone SE.

Is he mentally disabled, or can he be taught how to manage and maintain
his iPhone?

No, I believe it's just MS / mobility and because one side is paralysed
he needs the / an iPhone for some reason and has been successfully using
it for some time.

So if anyone could confirm what might be needed to get past this for
them I'd appreciate it please and if *we* can't unlock it, would she
be able to take it to an Apple store (without him MS and partly
paralysed) without any receipts etc?

I would have thought proof of ownership would be essential

As did I (his Mum had issues getting her iPad unlocked and I think had
to take it to an Apple Store).

Cheers, T i m

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 19/11/2022 10:29, T i m wrote:

So if anyone could confirm what might be needed to get past this for
them I'd appreciate it please and if *we* can't unlock it, would she be
able to take it to an Apple store (without him MS and partly paralysed) without any receipts etc?

AIUI Apple will only do a wipe and reset if you can prove it's yours.
There's no chance of recovery.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

Am 19.11.22 um 17:37 schrieb Chris:

On 19/11/2022 10:29, T i m wrote:

So if anyone could confirm what might be needed to get past this for
them I'd appreciate it please and if *we* can't unlock it, would she be
able to take it to an Apple store (without him MS and partly paralysed)
without any receipts etc?

AIUI Apple will only do a wipe and reset if you can prove it's yours.
There's no chance of recovery.

Not that bad if everything is in the iCloud. But what I read does not
make me confident it can be that easy.

--
Gutta cavat lapidem (Ovid)

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 19/11/2022 17:40, Joerg Lorenz wrote:

Am 19.11.22 um 17:37 schrieb Chris:

On 19/11/2022 10:29, T i m wrote:

So if anyone could confirm what might be needed to get past this for
them I'd appreciate it please and if *we* can't unlock it, would she be
able to take it to an Apple store (without him MS and partly paralysed)
without any receipts etc?

AIUI Apple will only do a wipe and reset if you can prove it's yours.
There's no chance of recovery.

Not that bad if everything is in the iCloud. But what I read does not
make me confident it can be that easy.

Just a follow-up it looks like none of the family can find the ID or
password and also unlikely to be able to provide any proof of ownership
outside of possession, outside of all the family members communicating
with him over many years on that number (that could be linked to that particular phone somewhere/how)?


Cheers, T i m

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

T i m wrote:

On 19/11/2022 17:40, Joerg Lorenz wrote:

Am 19.11.22 um 17:37 schrieb Chris:

On 19/11/2022 10:29, T i m wrote:

So if anyone could confirm what might be needed to get past this for
them I'd appreciate it please and if *we* can't unlock it, would she be >>>> able to take it to an Apple store (without him MS and partly paralysed) >>>> without any receipts etc?

AIUI Apple will only do a wipe and reset if you can prove it's yours.
There's no chance of recovery.

Not that bad if everything is in the iCloud. But what I read does not
make me confident it can be that easy.

Just a follow-up it looks like none of the family can find the ID or
password and also unlikely to be able to provide any proof of ownership outside of possession, outside of all the family members communicating
with him over many years on that number (that could be linked to that particular phone somewhere/how)?

Did he buy it himself?

Did somebody else buy it for him?

Cash or a credit card? It might be possible to get the CC provider to
search historical transactions for something at about the correct value
and date ...

Suggest that the local Apple store should send a guru to his house
(because of his physical disability) in order to avoid prosecution under disability rights legislation?


--
Graham J

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

In article <jujkdkFcramU1@mid.individual.net>, T i m
<individual@spaced.me.uk> wrote:

Just a follow-up it looks like none of the family can find the ID or
password and also unlikely to be able to provide any proof of ownership outside of possession, outside of all the family members communicating
with him over many years on that number (that could be linked to that particular phone somewhere/how)?

if it was bought directly from apple, they can look it up. if it was
bought elsewhere, they might be able to do the same.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 28/11/2022 12:46, nospam wrote:

In article <jujkdkFcramU1@mid.individual.net>, T i m <individual@spaced.me.uk> wrote:

Just a follow-up it looks like none of the family can find the ID or
password and also unlikely to be able to provide any proof of ownership
outside of possession, outside of all the family members communicating
with him over many years on that number (that could be linked to that
particular phone somewhere/how)?

if it was bought directly from apple, they can look it up. if it was
bought elsewhere, they might be able to do the same.

Agreed. They will need the Serial Number.

Find the serial number - https://support.apple.com/en-gb/HT204073

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

T i m <individual@spaced.me.uk> wrote:

Just a follow-up it looks like none of the family can find the ID or
password and also unlikely to be able to provide any proof of ownership outside of possession, outside of all the family members communicating
with him over many years on that number (that could be linked to that particular phone somewhere/how)?

I had something like this recently: an iPad that was iCloud logged into an email address that no longer exists. In this case there was no lock code,
so I could still get into it but I couldn't eg install any apps because that uses the iCloud account for which I didn't know the password.

I tried a DFU using a Mac (wipe and reinstall firmware from recovery mode)
in the hope of removing the account and thus the iCloud - only to get to the iCloud locked screen. So it was a brick at that point - it couldn't even
start any apps. Aargh.

However, I managed to use icloud.com and login to the account via the
'security questions' ('what's your favourite food', all that stuff). It was quite a long process.

First I had to go to the website, ask for a password reset and choose to do
it via questions (not via email since that doesn't work any more). I
answered the questions (guessing), then did a password reset (more
questions), then set new answers to questions. It did ask me for the old password which I guessed but it didn't say if the guess was right or not (I suspect not since I think I tried to login with it in the first place).

I could then get in and set a rescue email address as a backup in case
anything went further wrong. Once I had set the password I could then login
to the iCloud account on the iPad. That then showed up the iPad in the
online account, and I could then remove the iPad from listed devices on the website. That cleared the iCloud lock from the iPad and I could finish
setup. I then deleted the iCloud account from it and it's now fully disconnected from that previous identity.

So I suggest trying iCloud.com (also iforgot.apple.com) and see if you make progress from that end.

Theo

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 28/11/2022 20:45, Theo wrote:

T i m <individual@spaced.me.uk> wrote:

Just a follow-up it looks like none of the family can find the ID or
password and also unlikely to be able to provide any proof of ownership
outside of possession, outside of all the family members communicating
with him over many years on that number (that could be linked to that
particular phone somewhere/how)?

I had something like this recently: an iPad that was iCloud logged into an email address that no longer exists. In this case there was no lock code,
so I could still get into it but I couldn't eg install any apps because that uses the iCloud account for which I didn't know the password.

I tried a DFU using a Mac (wipe and reinstall firmware from recovery mode)
in the hope of removing the account and thus the iCloud - only to get to the iCloud locked screen. So it was a brick at that point - it couldn't even start any apps. Aargh.

However, I managed to use icloud.com and login to the account via the 'security questions' ('what's your favourite food', all that stuff). It was quite a long process.

First I had to go to the website, ask for a password reset and choose to do it via questions (not via email since that doesn't work any more). I answered the questions (guessing), then did a password reset (more questions), then set new answers to questions. It did ask me for the old password which I guessed but it didn't say if the guess was right or not (I suspect not since I think I tried to login with it in the first place).

I could then get in and set a rescue email address as a backup in case anything went further wrong. Once I had set the password I could then login to the iCloud account on the iPad. That then showed up the iPad in the online account, and I could then remove the iPad from listed devices on the website. That cleared the iCloud lock from the iPad and I could finish setup. I then deleted the iCloud account from it and it's now fully disconnected from that previous identity.

So I suggest trying iCloud.com (also iforgot.apple.com) and see if you make progress from that end.

Theo

Sorry guys, I didn't see the additional replies till just now. ;-(

The last conversation I had with the sister is that 'they' had given up
(too many hurdles) and provided him with another phone of some sort.

To answer some of the other questions I think it was bought for him and
set up by them and (of course) they have lost everything to do with
that, and/or CBA to look for it.

It seems that 'some people' don't keep the boxes, receipts, emails and paperwork when they buy such (expensive lock-outable) things, nor write
down (and put with the aforementioned stuff) any account details or
answers to security questions etc. ;-(

I guess if you aren't a tekky where you would want to resolve it
*because*, just spending some money on a new things and throwing the old
one in a draw is the easiest option?

Cheers, T i m

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)