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In a series of viral TikToks, a remote worker alleged her
alleged employer—an undisclosed customer service company that
leads campaigns for finance technology company Klarna—spied on
her through her webcam, locked her out of her computer for
getting up from her desk, and suspended her for speaking out on
TikTok.

In the first viral TikTok, which has over 410,300 views and was
posted earlier in the week by TikToker Michae Jay
(@_michaethemua), the worker shows her laptop’s screen, which is
frozen with a webcam photo of herself away from her desk in her
kitchen.

“NOT AT DESK Action Applied. Please get approval from Supervisor
to retry,” the computer’s screen reads.

“Y’all these people done locked my computer. They done locked my
computer because I was in the kitchen cooking. Bro, this is why
they don’t want us working from home,” the TikToker says in the
video.

In a second video, the TikToker says she is not allowed to turn
off her webcam—which monitors her and takes several pictures of
her throughout the day—at work. She alleges her computer is
locked if she is caught getting up from her desk, using a mobile
device, or having another person is in the room.

In another video, the TikToker says she works for Klarna, a
fintech company. However, in a message to the Daily Dot, she
clarified she does not work directly as an employee for Klarna.
Instead, she claimed she works for an external customer service
company, which leads campaigns for Klarna. She declined to
disclose the name of her employer, saying she is waiting to hear
if she will be fired or not.

The TikToker also told the Daily Dot she was fired Thursday from
her job because of what she posted to TikTok. However, in
another video, she says although she was initially fired by a
human resources employee, she was shortly called into a Zoom
meeting where corporate employees informed her she was instead
suspended until a further investigation into her TikToks could
be conducted.

The viral videos posted by the TikToker sparked controversy in
the comments section about employee surveillance and toxic work-
from-home environments.

“This level of micromanagement will keep them with a high turn
over rate,” one user debated.

“Girl! It’s time to go,” a second urged.

“You should always cover your camera,” a third argued.

“Unfortunately I am not allowed to cover my camera. If it was up
to me, I wouldn’t even have the camera plugged in,” the TikToker
responds in a follow-up video.

In response to a comment that asked if the TikToker deals with
personal information—and that’s why her company requires her
activity to be monitored—the TikToker said she doesn’t deal with
anything sensitive like social security numbers.

In other videos, the TikToker says she has additional complaints
about her workplace. She claims she wasn’t warned when she
accepted the job her pay rate would be dependent upon how many
hours she works each week and says managers often try to argue
employees work fewer hours than they did.

She also complains of unprofessional language allegedly used by
managers and alleges the company does in fact have a high
turnover rate.

“I gotta hurry up and find me another job. Only reason I took
this job was because I really needed something at the time. And
you know, I got a child so I can’t be B.S.-ing and stuff like
that,” the TikToker says in a video.

The Daily Dot reached out to Klarna for comment via email.

Update July 15, 12:06pm CT: The TikToker tells the Daily Dot
that she’s been fired.

“Yes I feel like everything they are doing is out of retaliation
of me speaking out about how unprofessional they are. They had
me going back and forth to the job because they forgot to put
cords in my box and said they would only pay me for 2 hours of
tech time. When it took 4. Then they FIRED ME then called back
and added me to a zoom and said OH YOU ARE NOT FIRED you are
suspended then called me yesterday and said I’m fired,” she
wrote in a statement.

Update July 20, 11:09am CT: The Daily Dot learned [24]7.ai is
the company in question and that it has since stopped webcam
monitoring “any employee working on Klarna related campaigns.”

In a statement to the Daily Dot on Wednesday, a Klarna
spokesperson confirmed it partners with the California-based
software company and said it “asked [24]7.ai to investigate
these claims” and “to stop webcam monitoring immediately for any
employee working on Klarna related campaigns.”

“They confirmed this change has been made,” the spokesperson
said of [24]7.ai.

“We take these matters extremely seriously and have asked
[24]7.ai to investigate these claims so that the high standards
we have at Klarna are being upheld by the companies we partner
with,” the spokesperson added. “Klarna will not tolerate any
form of discrimation or workplace abuse and will take
appropriate action following [24]7.ai’s investigation.”

The Daily Dot reached out to [24]7.ai.

https://www.dailydot.com/irl/remote-worker-klarna-webcam-photo-
tiktok/

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