On 2022-07-06 23:01:35 +0000, Gordon said:
On 2022-06-29, BungleBob <bunglebob@thejungle.com> wrote:
All I want to do is simply transfer a Spark landline to my existing
Vodafone home 4G internet connection.
Phone up Vodafone day 1:
- "Sorry, computers aren't working at the moment. Phone back in 2 hours."
Phone up Vodafone day 2:
- "I can switch you to a new fibre plan."
- No, I just want to add the landline to my existing account.
- "Sorry, I can't add that. You'll have to go into a store.
Do you want a new mobile phone?"
:-\
Same with banks - you try to do anything slightly complicated and you
get "Sorry, you'll have to go into a branch to do that", but we've
stupidly been closing them, so it'll take three times as long!
Even when you do go into the store wishing to purchase a new phone they push the offers and anything else but offering you a phone which would be
a suitable replacement.
The banks (when you can actually find a branch that hasn't been closed
down!!) do that too - keep trying to push you into new accounts,
insurance, etc.
Part of it is often the stupidity of paying salesman with a commission.
That just makes them greedy and what the customer wants is irrelevant. Commissions and bonuses should be illegal - just pay a normal hourly
wage.
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