My local council one is pretty awful as are many. The guy there told me recently they were going to add an AI layer to help plus an ai chat bot. I
just smiled and said good luck with that. The point being of course, if the database used for searches is crap, no amount of AI is going to fix what it cannot find is it?
I've seen these chatbots in use elsewhere and they cannot really do much
more than tell you what is in the FAQ which you have already seen.
It seems many organisations don't understand that any AI system is only as good as the data its trained on. They are little more than the expert
systems we used to have that look stuff up and hand it to you. True AI
should understand if your question does not fit the data it has, and be able
to hand you off to a human.
Brian
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"J. P. Gilliver" <
G6JPG@255soft.uk> wrote in message news:
1Guh3ZvypeDlFwxx@255soft.uk...
In message <kn5ofoFp7n4U1@mid.individual.net> at Fri, 22 Sep 2023
16:00:09, Andy Burns <usenet@andyburns.uk> writes
JMB99 wrote:
Does anyone ever manage find things on the BBC news pages with their
search engine?
Just use another search engine, pointed to bbc.co.uk
Yes, I fear that may be the solution.
Few company website search facilities - including, perhaps especially, the BBC's - are much cop; most don't have _any_ refinements, such as boolean
or phrase.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf
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