• (Canadian) company held to chatbot promises

    From Jethro_uk@21:1/5 to All on Fri Feb 23 11:50:46 2024
    https://www.theregister.com/2024/02/23/opinion_column/

    TL;DR is a website chatbot for Air Canada made a contract the airline was required to honour.

    I wonder what the UK position would be ? Presumably that chatbot output
    can't be used to form a contract ? Which does rather beg the question
    "what's the point ? May as well speak to a human operator who can be held liable.". And there collapses the who drive to "AI" customer services ...

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