Please be advised that your order contains 'special order' items that...
are deemed commercial-only products.
As such these items are non-returnable goods unless faulty."
There are any number of large scale UPS's which are clearly commercial
items, but a modest desktop UPS, just big enough to support a PC,
monitor and a NAS, is aimed at domestic use.
They want me to give up my rights as a retail customer. Is that
reasonable?
They want me to give up my rights as a retail customer. Is that
reasonable?
Having lost a PC power supply as a result of a micro-power cut a short
while back, I decided to buy a desktop UPS to protect this PC and my NAS.
I didn't need anything special, since this is a small domestic setup.
I worked out what capacity I needed, and ordered the UPS from an online supplier.
On receipt of the order, they sent an on-line form for me to fill in, asking/requiring me to agree to the following:
"Non-Returnable / Special Order Goods Declaration
Thank you for your recent order.
Please be advised that your order contains 'special order' items that
are deemed commercial-only products.
As such these items are non-returnable goods unless faulty."
The implication of several remarks seems to be that without my prompt agreement, the order will be 'delayed'.
There are any number of large scale UPS's which are clearly commercial
items, but a modest desktop UPS, just big enough to support a PC,
monitor and a NAS, is aimed at domestic use.
They want me to give up my rights as a retail customer. Is that
reasonable?
Having lost a PC power supply as a result of a micro-power cut a short
while back, I decided to buy a desktop UPS to protect this PC and my NAS.
I didn't need anything special, since this is a small domestic setup.
I worked out what capacity I needed, and ordered the UPS from an online supplier.
On receipt of the order, they sent an on-line form for me to fill in, asking/requiring me to agree to the following:
"Non-Returnable / Special Order Goods Declaration
Thank you for your recent order.
Please be advised that your order contains 'special order' items that
are deemed commercial-only products.
As such these items are non-returnable goods unless faulty."
The implication of several remarks seems to be that without my prompt agreement, the order will be 'delayed'.
There are any number of large scale UPS's which are clearly commercial
items, but a modest desktop UPS, just big enough to support a PC,
monitor and a NAS, is aimed at domestic use.
They want me to give up my rights as a retail customer. Is that reasonable?
They want me to give up my rights as a retail customer. Is that reasonable?
On 20/02/2024 02:47, Sam Plusnet wrote:
....
Please be advised that your order contains 'special order' items that...
are deemed commercial-only products.
As such these items are non-returnable goods unless faulty."
There are any number of large scale UPS's which are clearly commercial
items, but a modest desktop UPS, just big enough to support a PC,
monitor and a NAS, is aimed at domestic use.
They want me to give up my rights as a retail customer. Is that
reasonable?
I'd be more inclined to think they were putting that in for data loss purposes, rather than the quality/warranty on the equipment. The UPS is
what, £100, the data loss if it didnt work could be many £1000's.
Go to another Retailer.
On 20/02/2024 02:47, Sam Plusnet wrote:
Having lost a PC power supply as a result of a micro-power cut a short
while back, I decided to buy a desktop UPS to protect this PC and my NAS.
I didn't need anything special, since this is a small domestic setup.
A good surge arrester might also be a good investment. I have had
calorific sparks jump from my modem after a nearby lightning strike
~300m away. Mains went down and to my amazement nothing of mine was
damaged. Neighbours DECT phones and bedside alarm clocks were all toast.
On 20-Feb-24 10:04, Martin Brown wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:
Having lost a PC power supply as a result of a micro-power cut a short
while back, I decided to buy a desktop UPS to protect this PC and my NAS. >>>
I didn't need anything special, since this is a small domestic setup.
A good surge arrester might also be a good investment. I have had
calorific sparks jump from my modem after a nearby lightning strike
~300m away. Mains went down and to my amazement nothing of mine was
damaged. Neighbours DECT phones and bedside alarm clocks were all toast.
I agree.
The UPS I ordered has three output sockets which are battery backed and
surge protected. There are another three sockets which are only surge protected. That seems like a reasonable compromise.
Your statutory rights are not affected, meaning that you can still
return the unit if faulty under the manufacturer warranty.
On 20 Feb 2024 at 19:15:34 GMT, "Sam Plusnet" <not@home.com> wrote:
On 20-Feb-24 10:04, Martin Brown wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:
Having lost a PC power supply as a result of a micro-power cut a short >>>> while back, I decided to buy a desktop UPS to protect this PC and my NAS. >>>>
I didn't need anything special, since this is a small domestic setup.
A good surge arrester might also be a good investment. I have had
calorific sparks jump from my modem after a nearby lightning strike
~300m away. Mains went down and to my amazement nothing of mine was
damaged. Neighbours DECT phones and bedside alarm clocks were all toast.
I agree.
The UPS I ordered has three output sockets which are battery backed and
surge protected. There are another three sockets which are only surge
protected. That seems like a reasonable compromise.
FWIW, neither helps against lightning voltages transmitted on the telephone wires - those quaint old copper wires people used to have coming into their houses.
On 20/02/2024 19:47, Roger Hayter wrote:
On 20 Feb 2024 at 19:15:34 GMT, "Sam Plusnet" <not@home.com> wrote:I have a home brewed surge arrestor on my phone line with a gas
On 20-Feb-24 10:04, Martin Brown wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:I agree.
Having lost a PC power supply as a result of a micro-power cut a short >>>>> while back, I decided to buy a desktop UPS to protect this PC and my NAS. >>>>>A good surge arrester might also be a good investment. I have had
I didn't need anything special, since this is a small domestic setup. >>>>
calorific sparks jump from my modem after a nearby lightning strike
~300m away. Mains went down and to my amazement nothing of mine was
damaged. Neighbours DECT phones and bedside alarm clocks were all toast. >>>
The UPS I ordered has three output sockets which are battery backed and
surge protected. There are another three sockets which are only surge
protected. That seems like a reasonable compromise.
FWIW, neither helps against lightning voltages transmitted on the telephone >> wires - those quaint old copper wires people used to have coming into their >> houses.
discharge device and two fuses. We get quite a bit of static induced on
the line here and from time to time the fuses blow - fortunately not
lost a router since it went in.
On 20 Feb 2024 at 19:15:34 GMT, "Sam Plusnet" <not@home.com> wrote:
On 20-Feb-24 10:04, Martin Brown wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:
Having lost a PC power supply as a result of a micro-power cut a short >>>> while back, I decided to buy a desktop UPS to protect this PC and my NAS. >>>>
I didn't need anything special, since this is a small domestic setup.
A good surge arrester might also be a good investment. I have had
calorific sparks jump from my modem after a nearby lightning strike
~300m away. Mains went down and to my amazement nothing of mine was
damaged. Neighbours DECT phones and bedside alarm clocks were all toast.
I agree.
The UPS I ordered has three output sockets which are battery backed and
surge protected. There are another three sockets which are only surge
protected. That seems like a reasonable compromise.
FWIW, neither helps against lightning voltages transmitted on the telephone wires - those quaint old copper wires people used to have coming into their houses.
On 20/02/2024 18:49, Sam Plusnet wrote:
On 20-Feb-24 7:40, Alan Lee wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:
....
Please be advised that your order contains 'special order' items...
that are deemed commercial-only products.
As such these items are non-returnable goods unless faulty."
There are any number of large scale UPS's which are clearly
commercial items, but a modest desktop UPS, just big enough to
support a PC, monitor and a NAS, is aimed at domestic use.
They want me to give up my rights as a retail customer. Is that
reasonable?
I'd be more inclined to think they were putting that in for data loss
purposes, rather than the quality/warranty on the equipment. The UPS
is what, £100, the data loss if it didnt work could be many £1000's.
Go to another Retailer.
Thanks to everyone for responding.
I emailed the supplier and objected to their terms.
Their reply was:
"Please be advised that this unit is classed as a special order item,
as it is ordered directly from the manufacturer and of high
specification and value. They will not process the order until we
confirm the special order terms and conditions.
With special order terms and conditions, you need to confirm you are
ordering exactly what you need and it is to your specification, as the
unit cannot be returned unless it develops a fault within the warranty
period.
Your statutory rights are not affected, meaning that you can still
return the unit if faulty under the manufacturer warranty.
This implies that I would meet the same problem if I ordered from any
other supplier.
The CyberPower BR1200ELCD is a desktop UPS offering 720W/1200VA
output, so it certainly doesn't strike me as being 'commercial' in
nature, nor "of high specification and value".
I respectfully draw to your attention the first line of the description
for that product on the manufacturer's web-site [1]:
"CyberPower BR1200ELCD-UK offers *home* and office users a reliable
battery backup..." (highlighting mine).
Similarly, if one navigates to their "Solutions" and then "Home Theatre"
[2] using the main navigation menus, and then clicks the UPS image
displayed, the BRICs LCD range of units is listed in the category of
"Home & Office UPS Systems".
The manufacturer clearly targets this unit at the home market so I would respectfully point that out to the retailer.
Similarly, I concur with what Mark Goodge has said elsewhere in the
thread. If you are purchasing this as a consumer, this is a matter of
fact and your rights as a consumer are enshrined in law and cannot be
changed by contract, waiver or disclaimer.
If you cannot get any joy with the particular retailer, I recommend
speaking to the manufacturer directly. Their contact details are on
their web-site.
However, be aware that they may have different channels for consumer and business purchases and therefore may have different pricing strategies
to reflect the increased risks represented by sales to consumers.
Your choice may boil down to: insisting you are a consumer, with the additional rights that affords you and therefore paying more for the
product, or accepting this particular supplier's "commercial only" restriction to achieve a lower purchase price. (If you're using it for
a "Home Office", for example, you may choose to present yourself as a commercial purchaser to avail of the better pricing available.)
Regards
S.P.
[1] https://www.cyberpower.com/uk/en/product/sku/br1200elcd-uk
[2] https://www.cyberpower.com/uk/en/solution/home-theater
On 20/02/2024 02:47, Sam Plusnet wrote:
....
IIRC you can agree to what you like.... but your consumer rights are
They want me to give up my rights as a retail customer. Is that
reasonable?
yours irrespective.
I'm not sure I'd deal with the company though.
On 23/02/2024 18:58, Sam Plusnet wrote:
On 20-Feb-24 9:40, Mike Scott wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:A followup:
....
IIRC you can agree to what you like.... but your consumer rights are
They want me to give up my rights as a retail customer. Is that
reasonable?
yours irrespective.
I'm not sure I'd deal with the company though.
I cancelled the order with that original firm, and then ordered (and
received) the exact same item _from_ the manufacturer, via a well know
South American river.
No hint of any special conditions of sale being imposed - despite the
first seller's claim that those conditions were being imposed _by_ the
manufacturer.
Thanks for the follow-up.
Some manufacturers have special arrangements with certain retailers
where they sell them certain items cheaper but expect the retailer to
deal with any issues that arise.
This may well be a variation of that.
Glad you're sorted.
On 23/02/2024 18:58, Sam Plusnet wrote:
On 20-Feb-24 9:40, Mike Scott wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:A followup:
....
IIRC you can agree to what you like.... but your consumer rights are >>>yours irrespective.
They want me to give up my rights as a retail customer. Is that >>>>reasonable?
I'm not sure I'd deal with the company though.
I cancelled the order with that original firm, and then ordered (and >>received) the exact same item _from_ the manufacturer, via a well know >>South American river.
No hint of any special conditions of sale being imposed - despite the >>first seller's claim that those conditions were being imposed _by_ the >>manufacturer.
Thanks for the follow-up.
Some manufacturers have special arrangements with certain retailers
where they sell them certain items cheaper but expect the retailer to
deal with any issues that arise.
This may well be a variation of that.
Glad you're sorted.
Regards
S.P.
On 20-Feb-24 9:40, Mike Scott wrote:
On 20/02/2024 02:47, Sam Plusnet wrote:A followup:
....
IIRC you can agree to what you like.... but your consumer rights are
They want me to give up my rights as a retail customer. Is that >>>reasonable?
yours irrespective.
I'm not sure I'd deal with the company though.
I cancelled the order with that original firm, and then ordered (and >received) the exact same item _from_ the manufacturer, via a well know
South American river.
No hint of any special conditions of sale being imposed - despite the
first seller's claim that those conditions were being imposed _by_ the >manufacturer.
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