I recently searched for car insurance via a well-known comparison site ("CS").
I didn't know the value of the car, so said that when asked by CS.
Without my knowledge, CS inserted a ridiculously low value for the car without telling me. The quotes they obtained were on that basis.
CS is not regulated, and they have a clear incentive to undervalue cars,
in order to get the business.
On 08/01/2024 19:56, GB wrote:
I recently searched for car insurance via a well-known comparison site ("CS").
I didn't know the value of the car, so said that when asked by CS.
Without my knowledge, CS inserted a ridiculously low value for the car without telling me. The quotes they obtained were on that basis.
CS is not regulated, and they have a clear incentive to undervalue cars,
in order to get the business.
IME, there are a number of ticks and boxes needed to fill before asking
for quotes. You would have had the chance to put in a figure, but didnt.
I cannot see how it can be the websites fault for putting in a default figure, you had the chance of putting it in, but didnt.
There would also have been your details in front of you when you went to
pay and accept the quote, along with the Policy details, exemptions etc.
You clearly didnt notice then either.
Your fault in my view.
I recently searched for car insurance via a well-known comparison site ("CS").
I didn't know the value of the car, so said that when asked by CS.
Without my knowledge, CS inserted a ridiculously low value for the car without telling me. The quotes they obtained were on that basis.
Obviously, these quotes were very attractive, and I bought through CS.
Only weeks later, when I received my policy documents, did I spot the stupidly low valuation. I have now contacted the insurer and paid the
extra premium, they asked for.
The insurer denies any responsibility, saying it's the fault of CS. But,
CS is their agent, and they pay CS for introductions.
CS is not regulated, and they have a clear incentive to undervalue cars,
in order to get the business.
Alan Lee <alan@darkroom.plus.com> wrote:
On 08/01/2024 19:56, GB wrote:
I recently searched for car insurance via a well-known comparison site
("CS").
I didn't know the value of the car, so said that when asked by CS.
Without my knowledge, CS inserted a ridiculously low value for the car
without telling me. The quotes they obtained were on that basis.
CS is not regulated, and they have a clear incentive to undervalue cars, >> > in order to get the business.
IME, there are a number of ticks and boxes needed to fill before asking
for quotes. You would have had the chance to put in a figure, but didnt.
I cannot see how it can be the websites fault for putting in a default
figure, you had the chance of putting it in, but didnt.
There would also have been your details in front of you when you went to
pay and accept the quote, along with the Policy details, exemptions etc.
You clearly didnt notice then either.
Your fault in my view.
Interestingly, I tried this with a few comparison sites.
The opera singer, the rodent and the puzzled site are all upfront about >estimated valuations when you enter the car registration.
The money grocery store never shows you the valuation at all, and will hand >you off to an insurer without any mention of valuations. Depending on which >insurer you choose they may not show it either. It's only in the 'your
cover needs' section which is a button in the search results is the
valuation shown. It's also there if you go back and edit the quote, but not >the first time around.
For a vehicle registration I made up off the top of my head (AJ15WRD) I get >valuations:
Money groceries: £4010
Puzzled: £6050
Opera: £4410
Rodent: £5740
and the opera singer one also quotes more detailed figures from 'mycarcheck':
Estimated forecourt sale price: £5,620
Estimated private sale price: £4,820
Estimated trade in sale price: £4,410
Estimated auction sale price: £4,010
So they seem to be all over the shop.
The fact that the valuation is there when you edit the quote and not first >time around sounds like a bug in the money grocery store, so I would suggest >taking it up with them.
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