• Sales calls and criminal harassment.

    From Jethro_uk@21:1/5 to All on Sat Nov 4 14:01:31 2023
    [Passim] I recent recounted a story of being aggressively called by a salesperson under the guise of "about your order". They called 3 times
    and left no message. 4th time I caught them and after some robust
    interrogation it transpired they didn't have any information about my
    order and were indeed only calling me to flog an extended warranty.

    When I asked why they chose not to leave a message I was told "we don't
    leave messages".

    Since it's a wet Saturday, and I'm sorting out some contact details in
    advance of the shift to voip, this set me wondering.

    If this outfits alleged policy is to "not leave messages" (despite my OGM asking all callers to do so), then at what point (if any) would a string
    of calls from the same number with no message left become harassment ?

    I can see how a vulnerable person might be very unsettled by such an occurrence. Especially if they have reason to be avoiding a violent ex or
    some such situation ?

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  • From Martin Brown@21:1/5 to All on Sat Nov 4 14:55:19 2023
    On 04/11/2023 14:01, Jethro_uk wrote:
    [Passim] I recent recounted a story of being aggressively called by a salesperson under the guise of "about your order". They called 3 times
    and left no message. 4th time I caught them and after some robust interrogation it transpired they didn't have any information about my
    order and were indeed only calling me to flog an extended warranty.

    When I asked why they chose not to leave a message I was told "we don't
    leave messages".

    Since it's a wet Saturday, and I'm sorting out some contact details in advance of the shift to voip, this set me wondering.

    If this outfits alleged policy is to "not leave messages" (despite my OGM asking all callers to do so), then at what point (if any) would a string
    of calls from the same number with no message left become harassment ?

    My outgoing message is cunningly timed so that for most of the
    autodialer spam calls I Only get ".. press 9 to opt out" quite a lot now
    drop the line immediately when an answerphone picks up. Before I
    extended the msg my answerphone quickly filled up with sales spam calls.

    Scottish Power left me zillions of null messages before I finally picked
    up one of their sales calls - they wanted me to have a smart meter
    installed. The log showed it was them leaving all the null messages so a
    policy of not leaving messages seems quite common. Realistically they
    are probably correct in assuming that no one will ever ring them back!

    I can see how a vulnerable person might be very unsettled by such an occurrence. Especially if they have reason to be avoiding a violent ex or some such situation ?

    My default position is that all unsolicited sales calls (and txts) are
    presumed hostile until proven otherwise. This annoys the hell out of the
    banks since their opening line after calling my number is "prove to us
    who you are?" my response is "not until you prove to me who you are".

    Almost all sales calls can be safely assumed to be for the benefit of
    the callers sales bonus and to your disadvantage. If people took a
    harder line towards them then they might eventually die out.

    I did get a genuine one recently from EE offering me double data (and
    looking a gift horse in the mouth I double checked online that it really
    was them and a genuine offer before snapping their hand off). It came
    from a funny number 1122 which was neither BT nor EE's normal one.

    --
    Martin Brown

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  • From Jethro_uk@21:1/5 to All on Sat Nov 4 17:42:27 2023
    Just for clarification this was a targeted call. They got my number from
    the delivery details for an order I made.

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  • From Graham Harrison@21:1/5 to All on Sun Nov 5 12:50:36 2023
    <snip>
    My default position is that all unsolicited sales calls (and txts) are >presumed hostile until proven otherwise. This annoys the hell out of the >banks since their opening line after calling my number is "prove to us
    who you are?" my response is "not until you prove to me who you are".

    <snip>

    It's not just banks. I've been having medical treatment and many (but
    not all) calls from the NHS want me to prove who I am. In one case the
    call showed as "PRIVATE NUMBER" which nearly stopped me answering.
    Good thing I didn't; it was lateish on a Friday telling my operation
    would be the following Tuesday!

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  • From Roger Hayter@21:1/5 to edward.harrisom.one@btinternet.com on Sun Nov 5 13:06:21 2023
    On 5 Nov 2023 at 12:50:36 GMT, "Graham Harrison" <edward.harrisom.one@btinternet.com> wrote:

    <snip>
    My default position is that all unsolicited sales calls (and txts) are
    presumed hostile until proven otherwise. This annoys the hell out of the
    banks since their opening line after calling my number is "prove to us
    who you are?" my response is "not until you prove to me who you are".

    <snip>

    It's not just banks. I've been having medical treatment and many (but
    not all) calls from the NHS want me to prove who I am. In one case the
    call showed as "PRIVATE NUMBER" which nearly stopped me answering.
    Good thing I didn't; it was lateish on a Friday telling my operation
    would be the following Tuesday!

    Now that anyone, criminals or any VOIP user, can use pretty well any presentation number they like, and do, it is possible that the NHS is about
    the only source of calls which do not present any number and therefore come up as "privet number". So I am usually right when I assume such calls are from
    the NHS, in one of its manifestations.

    The service available from telephone companies to block calls with no presentation number is now probably counter-productive for most poeple, unless they don't like the NHS ringing them.

    --
    Roger Hayter

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  • From notyalckram@gmail.com@21:1/5 to Martin Brown on Sun Nov 5 05:11:44 2023
    On Saturday, 4 November 2023 at 14:55:42 UTC, Martin Brown wrote:
    On 04/11/2023 14:01, Jethro_uk wrote:
    [Passim] I recent recounted a story of being aggressively called by a salesperson under the guise of "about your order". They called 3 times
    and left no message. 4th time I caught them and after some robust interrogation it transpired they didn't have any information about my
    order and were indeed only calling me to flog an extended warranty.

    When I asked why they chose not to leave a message I was told "we don't leave messages".

    Since it's a wet Saturday, and I'm sorting out some contact details in advance of the shift to voip, this set me wondering.

    If this outfits alleged policy is to "not leave messages" (despite my OGM asking all callers to do so), then at what point (if any) would a string
    of calls from the same number with no message left become harassment ?

    Conceivably if the calls are unsolicited. OFCOM supposedly deal with these, but many originate off shore.


    My outgoing message is cunningly timed so that for most of the
    autodialer spam calls I Only get ".. press 9 to opt out" quite a lot now
    drop the line immediately when an answerphone picks up. Before I
    extended the msg my answerphone quickly filled up with sales spam calls.

    Scottish Power left me zillions of null messages before I finally picked
    up one of their sales calls - they wanted me to have a smart meter
    installed. The log showed it was them leaving all the null messages so a policy of not leaving messages seems quite common. Realistically they
    are probably correct in assuming that no one will ever ring them back!

    That is different you are their customer and they have something genuine to call you about.

    The problem of calling any organisation like this is getting the same person or even someone who can deal with your inquiry. Usually one ends up in a long string of "press 3 for sales" options and eventually back at the start or just some useless
    announcement before it hangs up.


    I can see how a vulnerable person might be very unsettled by such an occurrence. Especially if they have reason to be avoiding a violent ex or some such situation ?

    My default position is that all unsolicited sales calls (and txts) are presumed hostile until proven otherwise. This annoys the hell out of the banks since their opening line after calling my number is "prove to us
    who you are?" my response is "not until you prove to me who you are".

    Fair enough. I think about the only financial institution that had rung me is my car insurer to advise that if I did not renew or take insurance elsewhere, I could be committing an offence.

    Almost all sales calls can be safely assumed to be for the benefit of
    the callers sales bonus and to your disadvantage. If people took a
    harder line towards them then they might eventually die out.

    I did get a genuine one recently from EE offering me double data (and
    looking a gift horse in the mouth I double checked online that it really
    was them and a genuine offer before snapping their hand off). It came
    from a funny number 1122 which was neither BT nor EE's normal one.

    You always need to check the T&C too - you might be signing up for a long period or in the case of BT for automatically escalating prices.


    --
    Martin Brown

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  • From notyalckram@gmail.com@21:1/5 to Graham Harrison on Sun Nov 5 05:12:47 2023
    On Sunday, 5 November 2023 at 12:50:53 UTC, Graham Harrison wrote:
    <snip>
    My default position is that all unsolicited sales calls (and txts) are >presumed hostile until proven otherwise. This annoys the hell out of the >banks since their opening line after calling my number is "prove to us
    who you are?" my response is "not until you prove to me who you are".

    <snip>

    It's not just banks. I've been having medical treatment and many (but
    not all) calls from the NHS want me to prove who I am. In one case the
    call showed as "PRIVATE NUMBER" which nearly stopped me answering.
    Good thing I didn't; it was lateish on a Friday telling my operation
    would be the following Tuesday!

    NHS and police rarely do that now.

    --- SoupGate-Win32 v1.05
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  • From Martin Brown@21:1/5 to Graham Harrison on Mon Nov 6 09:13:49 2023
    On 05/11/2023 12:50, Graham Harrison wrote:
    <snip>
    My default position is that all unsolicited sales calls (and txts) are
    presumed hostile until proven otherwise. This annoys the hell out of the
    banks since their opening line after calling my number is "prove to us
    who you are?" my response is "not until you prove to me who you are".

    <snip>

    It's not just banks. I've been having medical treatment and many (but
    not all) calls from the NHS want me to prove who I am. In one case the
    call showed as "PRIVATE NUMBER" which nearly stopped me answering.
    Good thing I didn't; it was lateish on a Friday telling my operation
    would be the following Tuesday!

    NHS always block CLID as policy so you have to be aware of that.

    --
    Martin Brown

    --- SoupGate-Win32 v1.05
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  • From Roger Hayter@21:1/5 to All on Mon Nov 6 09:26:55 2023
    On 6 Nov 2023 at 09:13:49 GMT, "Martin Brown" <'''newspam'''@nonad.co.uk> wrote:

    On 05/11/2023 12:50, Graham Harrison wrote:
    <snip>
    My default position is that all unsolicited sales calls (and txts) are
    presumed hostile until proven otherwise. This annoys the hell out of the >>> banks since their opening line after calling my number is "prove to us
    who you are?" my response is "not until you prove to me who you are".

    <snip>

    It's not just banks. I've been having medical treatment and many (but
    not all) calls from the NHS want me to prove who I am. In one case the
    call showed as "PRIVATE NUMBER" which nearly stopped me answering.
    Good thing I didn't; it was lateish on a Friday telling my operation
    would be the following Tuesday!

    NHS always block CLID as policy so you have to be aware of that.

    A policy which, typically, is decades out of date, especially since the marginal cost of dialling a presentation number with an informative recorded message is zero for most people, nowadays.

    --
    Roger Hayter

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  • From Martin Brown@21:1/5 to Roger Hayter on Mon Nov 6 09:33:46 2023
    On 06/11/2023 09:26, Roger Hayter wrote:
    On 6 Nov 2023 at 09:13:49 GMT, "Martin Brown" <'''newspam'''@nonad.co.uk> wrote:

    On 05/11/2023 12:50, Graham Harrison wrote:
    <snip>
    My default position is that all unsolicited sales calls (and txts) are >>>> presumed hostile until proven otherwise. This annoys the hell out of the >>>> banks since their opening line after calling my number is "prove to us >>>> who you are?" my response is "not until you prove to me who you are".

    <snip>

    It's not just banks. I've been having medical treatment and many (but
    not all) calls from the NHS want me to prove who I am. In one case the
    call showed as "PRIVATE NUMBER" which nearly stopped me answering.
    Good thing I didn't; it was lateish on a Friday telling my operation
    would be the following Tuesday!

    NHS always block CLID as policy so you have to be aware of that.

    A policy which, typically, is decades out of date, especially since the marginal cost of dialling a presentation number with an informative recorded message is zero for most people, nowadays.

    NHS still use Fax a lot too. ISTR the policy was to avoid 1471 and the
    like giving away that such a call had been made to a household.

    CLID is pretty much meaningless now since all the scammers know how to
    fake it so that the displayed number is that of your bank :(

    The only safe default is to assume that every colder caller is hostile
    and treat them accordingly with polite but firm refusal to play ball.
    If everyone did that then cold calling would quickly die out.

    --
    Martin Brown

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  • From sid@21:1/5 to All on Mon Nov 6 11:58:53 2023
    How about blocking calls from overseas...

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  • From Vir Campestris@21:1/5 to sid on Wed Nov 8 17:18:37 2023
    On 06/11/2023 11:58, sid wrote:
    How about blocking calls from overseas...

    All I can block is calls that _claim_ to be from overseas. I've had
    obvious scam calls (impenetrable accent, long delays, you name it) with
    a faked UK caller ID.

    I'm also glad to see I'm not the only one asking my bank to prove to me
    who they are. Why doesn't the penny drop?

    Andy

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  • From notyalckram@gmail.com@21:1/5 to Vir Campestris on Wed Nov 8 10:39:55 2023
    On Wednesday, 8 November 2023 at 18:07:52 UTC, Vir Campestris wrote:
    On 06/11/2023 11:58, sid wrote:
    How about blocking calls from overseas...

    All I can block is calls that _claim_ to be from overseas. I've had
    obvious scam calls (impenetrable accent, long delays, you name it) with
    a faked UK caller ID.

    I'm also glad to see I'm not the only one asking my bank to prove to me
    who they are. Why doesn't the penny drop?

    Andy

    BT used to put an international marker, but even without you can often tell because native UK numbers are just 01234... whereas spoofed calls from abroad are prefixed 44 or +44

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