I bought a PC monitor from an Amazon marketplace vendor, received
Friday, that turned out to be faulty. I spent 40 minutes on the phone
with the maker, Samsung, and established that the best thing to do was
to return it.
The Amazon return procedure requires me to arrange delivery to an
Amazon depot and tells me that I will recive a £4.95 payment for
carriage when it is received.
But it is a big item, weighs just over 20kg boxed, the box is 1.25m
long. So it's going to cost much more than £4.95 to return.

Should I try badgering Amazon for the full cost of the return?

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Peter Johnson wrote:

Should I try badgering Amazon for the full cost of the return?

In the past, they've sent me a PDF with a pre-paid return label ...

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On 30/10/2023 06:49 pm, Andy Burns wrote:

Peter Johnson wrote:

Should I try badgering Amazon for the full cost of the return?

In the past, they've sent me a PDF with a pre-paid return label ...

Ditto.

I then took the item(s) to a local newsagent who acts as their
collection point, presumably from which location one of the Amazon vans
picked them up.

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Peter Johnson <peter@parksidewood.nospam> wrote:

I bought a PC monitor from an Amazon marketplace vendor, received
Friday, that turned out to be faulty. I spent 40 minutes on the phone
with the maker, Samsung, and established that the best thing to do was
to return it.
The Amazon return procedure requires me to arrange delivery to an
Amazon depot and tells me that I will recive a £4.95 payment for
carriage when it is received.
But it is a big item, weighs just over 20kg boxed, the box is 1.25m
long. So it's going to cost much more than £4.95 to return.

Should I try badgering Amazon for the full cost of the return?

The £4.95 is a one-size-fits-all return fee. In the opposite
circumstance, where they wanted to deduct £4.95 for a thing that fitted
in an envelope with a second class stamp on it, I opened a chat with customer services and they let me return using my stamp and no deduction.

I'd talk to CS and point out what the actual costs are going to be.
I think they do have flexibility to vary the terms.

Theo



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On Mon, 30 Oct 2023 18:49:05 +0000, Andy Burns <usenet@andyburns.uk>
wrote:

Peter Johnson wrote:

Should I try badgering Amazon for the full cost of the return?

In the past, they've sent me a PDF with a pre-paid return label ...

This is too big to go in the post, or by Hermes. And there was no
collection option either.

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On 31 Oct 2023 09:40:06 +0000 (GMT), Theo
<theom+news@chiark.greenend.org.uk> wrote:

Peter Johnson <peter@parksidewood.nospam> wrote:

I bought a PC monitor from an Amazon marketplace vendor, received
Friday, that turned out to be faulty. I spent 40 minutes on the phone
with the maker, Samsung, and established that the best thing to do was
to return it.
The Amazon return procedure requires me to arrange delivery to an
Amazon depot and tells me that I will recive a £4.95 payment for
carriage when it is received.
But it is a big item, weighs just over 20kg boxed, the box is 1.25m
long. So it's going to cost much more than £4.95 to return.

Should I try badgering Amazon for the full cost of the return?

The £4.95 is a one-size-fits-all return fee. In the opposite
circumstance, where they wanted to deduct £4.95 for a thing that fitted
in an envelope with a second class stamp on it, I opened a chat with customer >services and they let me return using my stamp and no deduction.

I'd talk to CS and point out what the actual costs are going to be.
I think they do have flexibility to vary the terms.

Thank you for that advice. The carriage (Parcelforce) is £48.35. I'll
give it a go with chat.

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On Tue, 31 Oct 2023 01:33:54 +0000, JNugent <jnugent@mail.com> wrote:

On 30/10/2023 06:49 pm, Andy Burns wrote:

Peter Johnson wrote:

Should I try badgering Amazon for the full cost of the return?

In the past, they've sent me a PDF with a pre-paid return label ...

Ditto.

I then took the item(s) to a local newsagent who acts as their
collection point, presumably from which location one of the Amazon vans >picked them up.

I wouldn't get this to a drop off point, it's too big to carry and I
doubt that it would go in the car.
The only option was to arrange return by carrier, which is no option,
I realise. I was hoping that there would be a collection option.

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"Peter Johnson" <peter@parksidewood.nospam> wrote in message news:1vsvji5v5tge6s5ndhipf3mr4rfdt8sld0@4ax.com...

I bought a PC monitor from an Amazon marketplace vendor, received
Friday, that turned out to be faulty. I spent 40 minutes on the phone
with the maker, Samsung, and established that the best thing to do was
to return it.
The Amazon return procedure requires me to arrange delivery to an
Amazon depot and tells me that I will recive a £4.95 payment for
carriage when it is received.
But it is a big item, weighs just over 20kg boxed, the box is 1.25m
long. So it's going to cost much more than £4.95 to return.

Should I try badgering Amazon for the full cost of the return?

quote

How to Return Items to a Seller
To initiate a return of an item purchased from a seller, go
to Your Orders and select Return items. Select the item you
want to return and a reason for the return.

For eligible orders, you will receive a prepaid return label
when you arrange a return via the Online Returns Centre.

For non-eligible orders, you will have to contact the seller
to request a return label, and wait 48 hours for the seller
to respond. Please note that Fashion items are eligible for
free returns. See Free Returns on Fashion Items for more details.

unquote

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GV38326YW5JX9V9X

It's part of Amazon T&C's that market place sellers must offer
the same or better terms than Amazon itself.


bb

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On 31-Oct-23 16:46, Peter Johnson wrote:

On Tue, 31 Oct 2023 01:33:54 +0000, JNugent <jnugent@mail.com> wrote:

On 30/10/2023 06:49 pm, Andy Burns wrote:

Peter Johnson wrote:

Should I try badgering Amazon for the full cost of the return?

In the past, they've sent me a PDF with a pre-paid return label ...

Ditto.

I then took the item(s) to a local newsagent who acts as their
collection point, presumably from which location one of the Amazon vans
picked them up.

I wouldn't get this to a drop off point, it's too big to carry and I
doubt that it would go in the car.
The only option was to arrange return by carrier, which is no option,
I realise. I was hoping that there would be a collection option.

I have been very reluctant to use our local 'drop-off' point -
especially for big items - because our local post office is quite small
and crowded.
I cannot imagine where they could put a big box without causing major
problems.

--
Sam Plusnet

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On Tue, 31 Oct 2023 12:48:46 -0000, "billy bookcase" <billy@anon.com>
wrote:

"Peter Johnson" <peter@parksidewood.nospam> wrote in message >news:1vsvji5v5tge6s5ndhipf3mr4rfdt8sld0@4ax.com...

I bought a PC monitor from an Amazon marketplace vendor, received
Friday, that turned out to be faulty. I spent 40 minutes on the phone
with the maker, Samsung, and established that the best thing to do was
to return it.
The Amazon return procedure requires me to arrange delivery to an
Amazon depot and tells me that I will recive a £4.95 payment for
carriage when it is received.
But it is a big item, weighs just over 20kg boxed, the box is 1.25m
long. So it's going to cost much more than £4.95 to return.

Should I try badgering Amazon for the full cost of the return?

quote

How to Return Items to a Seller
To initiate a return of an item purchased from a seller, go
to Your Orders and select Return items. Select the item you
want to return and a reason for the return.

For eligible orders, you will receive a prepaid return label
when you arrange a return via the Online Returns Centre.

For non-eligible orders, you will have to contact the seller
to request a return label, and wait 48 hours for the seller
to respond. Please note that Fashion items are eligible for
free returns. See Free Returns on Fashion Items for more details.

unquote

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GV38326YW5JX9V9X

It's part of Amazon T&C's that market place sellers must offer
the same or better terms than Amazon itself.

Communicating with the seller, using Amazon as you describe, didn't
work, so I asked for a refund instead, which did, but triggered the
situation I described.
However, I have been onto Amazon Chat, thanks Theo, and the full cost
of the return has been paid to me. I had to send a screen cap of the
invoice and it was all done while I was online. So a satisfactory
outcome that I expected to be difficult.

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