My 84 year old mother in law's freezer packed in and I bought her a new one online which she reimbursed us for.

I've just had an email (and reminder) telling me to register the 12 month warranty.

What would happen if I did nothing? Presumably, her statutory rights override the need to physically register a warranty? We have the invoice and delivery note.

I guess what I'm getting at is the item has a warranty regardless of whether it's been registered or not? If it fails after seven months, could the seller/manufacturer refuse to pay out?

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On 2023-10-28, Tony The Welsh Twat <tonythewelshtwat@gmail.com> wrote:

My 84 year old mother in law's freezer packed in and I bought her a
new one online which she reimbursed us for.

I've just had an email (and reminder) telling me to register the 12
month warranty.

What would happen if I did nothing? Presumably, her statutory rights override the need to physically register a warranty? We have the
invoice and delivery note.

I guess what I'm getting at is the item has a warranty regardless of
whether it's been registered or not? If it fails after seven months,
could the seller/manufacturer refuse to pay out?

Up to six months there's a statutory presumption that any fault was
an inherent defect unless the retailer can prove it wasn't. After six
months they can refuse to pay out if you can't prove it was faulty
when you bought it. It may be that the manufacturer is offering you
an additional extended "no quibble" warranty above and beyond your
statutory rights in return for being given your details.

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On Saturday, 28 October 2023 at 16:42:41 UTC+1, Tony The Welsh Twat wrote:

My 84 year old mother in law's freezer packed in and I bought her a new one online which she reimbursed us for.

I've just had an email (and reminder) telling me to register the 12 month warranty.

What would happen if I did nothing? Presumably, her statutory rights override the need to physically register a warranty? We have the invoice and delivery note.

I guess what I'm getting at is the item has a warranty regardless of whether it's been registered or not? If it fails after seven months, could the seller/manufacturer refuse to pay out?

Her statutory rights are against the retailer.

The manufacturer can make you jump through whatever hoops they want for their own warranty (and they don't need to offer one at all).

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On 28/10/2023 15:42, Tony The Welsh Twat wrote:

My 84 year old mother in law's freezer packed in and I bought her a new one online which she reimbursed us for.

I've just had an email (and reminder) telling me to register the 12 month warranty.

What would happen if I did nothing? Presumably, her statutory rights override the need to physically register a warranty? We have the invoice and delivery note.

I guess what I'm getting at is the item has a warranty regardless of whether it's been registered or not? If it fails after seven months, could the seller/manufacturer refuse to pay out?

It's long been known that registering a warranty (which used to be by
filling in a reply paid postcard) was just for marketing purposes so the manufacturer can see how well their product is selling to actual
customers rather than just sitting in a warehouse.

It's nothing to do with the warranty, especially as you can claim from
the seller who is actually responsible.

(I registered my purchase of a microwave oven a few years ago and the
only consequence was occasional phone calls from people trying to sell
me irrelevant "white goods" insurance.)

--
Max Demian

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On Sat, 28 Oct 2023 17:25:43 +0100, Max Demian
<max_demian@bigfoot.com> wrote:

(I registered my purchase of a microwave oven a few years ago and the
only consequence was occasional phone calls from people trying to sell
me irrelevant "white goods" insurance.)

I don't always register purchases but a few years ago I did register a Panasonic microwave because it extended the warrenty period.
Which was just as well, because they twice had to send an engineer
from Humberside to Leicester to collect it for repair and return it,
four return journeys. The first time they replaced the inverter and
the second time the circuit board was replaced, which should have been
done the first time but the error code didn't tell them that.

About 20 years ago someone from Mira showers couldn't understand it
when I said that I was saving money by not taking out an extended
warranty so I had to explain that I didn't expect the shower to go
wrong but if it did repairing it or replacing it would be cheaper than
what I eould expect to spend on the warranty. Shower is still
functioning without issues.

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On Saturday, 28 October 2023 at 17:05:49 UTC+1, Jon Ribbens wrote:

Up to six months there's a statutory presumption that any fault was
an inherent defect unless the retailer can prove it wasn't. After six
months they can refuse to pay out if you can't prove it was faulty
when you bought it.

So the standard 12 month warrany on any product isn't worth the paper it's written on?

Are you sure of that?

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On 2023-10-29, Tony The Welsh Twat <tonythewelshtwat@gmail.com> wrote:

On Saturday, 28 October 2023 at 17:05:49 UTC+1, Jon Ribbens wrote:

Up to six months there's a statutory presumption that any fault was
an inherent defect unless the retailer can prove it wasn't. After six
months they can refuse to pay out if you can't prove it was faulty
when you bought it.

So the standard 12 month warrany on any product isn't worth the paper
it's written on?

Are you sure of that?

I don't know, this is the first time you've mentioned it, and it's
certainly not true that all products come with a written 12-month
warranty.

If a product comes with a written warranty then whatever the terms
of that warranty are are probably enforceable, but check the small
print.

What I was explaining above are the statutory rights which apply
regardless of whether any extra warranties are provided. If such
a warranty exists then it is in addition to the statutory rights.

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Tony The Welsh Twat <tonythewelshtwat@gmail.com> wrote:

On Saturday, 28 October 2023 at 17:05:49 UTC+1, Jon Ribbens wrote:

Up to six months there's a statutory presumption that any fault was
an inherent defect unless the retailer can prove it wasn't. After six
months they can refuse to pay out if you can't prove it was faulty
when you bought it.

So the standard 12 month warrany on any product isn't worth the paper it's written on?

Are you sure of that?

You should check the 2015 Consumer Rights Act.

There has been a ‘6 year rule’ in England for years. I used it to get a replacement iPhone. It took a bit of ‘pushing’ but Three agreed to cough up eventually.

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On Monday, 30 October 2023 at 09:19:31 UTC, Brian wrote:

Tony The Welsh Twat <tonythew...@gmail.com> wrote:

On Saturday, 28 October 2023 at 17:05:49 UTC+1, Jon Ribbens wrote:

Up to six months there's a statutory presumption that any fault was
an inherent defect unless the retailer can prove it wasn't. After six
months they can refuse to pay out if you can't prove it was faulty
when you bought it.

So the standard 12 month warrany on any product isn't worth the paper it's written on?

Are you sure of that?

You should check the 2015 Consumer Rights Act.

There has been a ‘6 year rule’ in England for years. I used it to get a replacement iPhone. It took a bit of ‘pushing’ but Three agreed to cough up
eventually.

The only rule about 6 years is that it's the absolute longstop for making any such claims - it doesn't mean all items are meant to last that long, or that you
won't be required to prove that the fault was inherent.

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On 30/10/2023 10:38, David McNeish wrote:

On Monday, 30 October 2023 at 09:19:31 UTC, Brian wrote:

There has been a ‘6 year rule’ in England for years. I used it to get a >> replacement iPhone. It took a bit of ‘pushing’ but Three agreed to cough up
eventually.

The only rule about 6 years is that it's the absolute longstop for making any such claims - it doesn't mean all items are meant to last that long, or that you
won't be required to prove that the fault was inherent.

After three years most Android phones won't run the modern apps, even if
you dare try to upgrade the OS.

--
Max Demian

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On 30 Oct 2023 at 10:38:46 GMT, "David McNeish" <davidmcn@gmail.com> wrote:

On Monday, 30 October 2023 at 09:19:31 UTC, Brian wrote:

Tony The Welsh Twat <tonythew...@gmail.com> wrote:

On Saturday, 28 October 2023 at 17:05:49 UTC+1, Jon Ribbens wrote:

Up to six months there's a statutory presumption that any fault was
an inherent defect unless the retailer can prove it wasn't. After six
months they can refuse to pay out if you can't prove it was faulty
when you bought it.

So the standard 12 month warrany on any product isn't worth the paper it's >>> written on?

Are you sure of that?

You should check the 2015 Consumer Rights Act.

There has been a ‘6 year rule’ in England for years. I used it to get a >> replacement iPhone. It took a bit of ‘pushing’ but Three agreed to cough up
eventually.

The only rule about 6 years is that it's the absolute longstop for making any such claims - it doesn't mean all items are meant to last that long, or that you
won't be required to prove that the fault was inherent.

And indeed that the particular goods could be expected to last that long.

--
Roger Hayter

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On Mon, 30 Oct 2023 00:18:06 +0000, Brian wrote:

Tony The Welsh Twat <tonythewelshtwat@gmail.com> wrote:

On Saturday, 28 October 2023 at 17:05:49 UTC+1, Jon Ribbens wrote:

Up to six months there's a statutory presumption that any fault was an
inherent defect unless the retailer can prove it wasn't. After six
months they can refuse to pay out if you can't prove it was faulty
when you bought it.

So the standard 12 month warrany on any product isn't worth the paper
it's written on?

Are you sure of that?

You should check the 2015 Consumer Rights Act.

There has been a ‘6 year rule’ in England for years. I used it to get a replacement iPhone. It took a bit of ‘pushing’ but Three agreed to cough up eventually.

I wonder if you are still entitled to the compensation that Apple may be
forced to pay out in the UK version of a class action ?

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On Mon, 30 Oct 2023 12:14:49 +0000, Max Demian wrote:

On 30/10/2023 10:38, David McNeish wrote:

On Monday, 30 October 2023 at 09:19:31 UTC, Brian wrote:

There has been a ‘6 year rule’ in England for years. I used it to get >>> a replacement iPhone. It took a bit of ‘pushing’ but Three agreed to >>> cough up eventually.

The only rule about 6 years is that it's the absolute longstop for
making any such claims - it doesn't mean all items are meant to last
that long, or that you won't be required to prove that the fault was
inherent.

After three years most Android phones won't run the modern apps, even if
you dare try to upgrade the OS.

Most Android phones are out of date before you take the wrapping off.

Google were supposed to be taking control of upgrades back, as their "gee- whizz-shiny" departments were struggling to wow the world since there
weren't enough phones of the right level to run this weeks amazing.
However SWMBO is still stuck on the version of Android that came with her
(now) 3 year old phone.

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