I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
Oh dear. I bet I would not be 260th if I wished to pay them money.
On 01/03/2024 in message <ursa4c$168pj$1@dont-email.me> Davey wrote:
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are >technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
Oh dear. I bet I would not be 260th if I wished to pay them money.
Do they have a different 'phone number for people thinking of
leaving? That normally gets answered quickly.
On 1 Mar 2024 10:35:24 GMT
"Jeff Gaines" <jgnewsid@outlook.com> wrote:
On 01/03/2024 in message <ursa4c$168pj$1@dont-email.me> Davey wrote:
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
Oh dear. I bet I would not be 260th if I wished to pay them money.
Do they have a different 'phone number for people thinking of
leaving? That normally gets answered quickly.
Probably, but I wasn't thinking of leaving. In fact, I was online with
an agent in 9 minutes, so it wasn't too bad. I've been on telephone hold
for longer than that.
On 1 Mar 2024 10:35:24 GMT
"Jeff Gaines" <jgnewsid@outlook.com> wrote:
On 01/03/2024 in message <ursa4c$168pj$1@dont-email.me> Davey wrote:
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
Oh dear. I bet I would not be 260th if I wished to pay them money.
Do they have a different 'phone number for people thinking of
leaving? That normally gets answered quickly.
Probably, but I wasn't thinking of leaving. In fact, I was online with
an agent in 9 minutes, so it wasn't too bad. I've been on telephone hold
for longer than that.
On 2024-03-01 10:53, Davey wrote:
On 1 Mar 2024 10:35:24 GMT
"Jeff Gaines" <jgnewsid@outlook.com> wrote:
On 01/03/2024 in message <ursa4c$168pj$1@dont-email.me> Davey wrote:
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
Oh dear. I bet I would not be 260th if I wished to pay them money.
Do they have a different 'phone number for people thinking of
leaving? That normally gets answered quickly.
Probably, but I wasn't thinking of leaving. In fact, I was online with
an agent in 9 minutes, so it wasn't too bad. I've been on telephone hold
for longer than that.
How long did you have to wait for each response to your input?
Last time I did this I was waiting up to 2 mins each time!
On 2024-03-01 10:53, Davey wrote:
On 1 Mar 2024 10:35:24 GMT
"Jeff Gaines" <jgnewsid@outlook.com> wrote:
On 01/03/2024 in message <ursa4c$168pj$1@dont-email.me> Davey
wrote:
I am trying to see what they offer in terms of different tariffs,
per their invitation, but I always get a screen saying that
'there are technical problems'. This has been going on for over a
week. Just now, I contacted Chat, and asked to talk to an agent.
I am 260th in line (not in the queue, but in line).
Oh dear. I bet I would not be 260th if I wished to pay them
money.
Do they have a different 'phone number for people thinking of
leaving? That normally gets answered quickly.
Probably, but I wasn't thinking of leaving. In fact, I was online
with an agent in 9 minutes, so it wasn't too bad. I've been on
telephone hold for longer than that.
How long did you have to wait for each response to your input?
Last time I did this I was waiting up to 2 mins each time!
nib
BG isn't terrible, but I avoid them like the plague...
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
On 01/03/2024 10:53, Davey wrote:
On 1 Mar 2024 10:35:24 GMT
"Jeff Gaines" <jgnewsid@outlook.com> wrote:
On 01/03/2024 in message <ursa4c$168pj$1@dont-email.me> Davey wrote:
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
Oh dear. I bet I would not be 260th if I wished to pay them money.
Do they have a different 'phone number for people thinking of
leaving? That normally gets answered quickly.
Probably, but I wasn't thinking of leaving. In fact, I was online with
an agent in 9 minutes, so it wasn't too bad. I've been on telephone hold
for longer than that.
Why do you stay if service is so bad? I really wonder why people are so attracted to them when they were one of the main offenders in ripping
off loyal customers....
I'm currently on eon.next's guarantee to be below the price cap tariff.
Handy list of tariffs here.. (you need to re-join the uRL)
https://www.moneysavingexpert.com/utilities/-are-there-any-cheap--fixed-energy-deals-currently-worth-it--/
BG isn't terrible, but I avoid them like the plague...
Dave
On 01/03/2024 10:19, Davey wrote:
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
A little while ago a nice chat agent immediately gave me their bank
details so I could pay my bill via online banking, a facility which
their phone line said was "impossible".
On 02-Mar-24 11:45, Max Demian wrote:
On 01/03/2024 10:19, Davey wrote:You paid money into the agent's bank account?
I am trying to see what they offer in terms of different tariffs, per
their invitation, but I always get a screen saying that 'there are
technical problems'. This has been going on for over a week.
Just now, I contacted Chat, and asked to talk to an agent. I am 260th
in line (not in the queue, but in line).
A little while ago a nice chat agent immediately gave me their bank
details so I could pay my bill via online banking, a facility which
their phone line said was "impossible".
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 299 |
| Nodes: | 16 (3 / 13) |
| Uptime: | 66:47:06 |
| Calls: | 6,692 |
| Calls today: | 2 |
| Files: | 12,228 |
| Messages: | 5,345,981 |
| Posted today: | 1 |