Took me about six goes, plus help from a Yooman at Amazon, to change the email
address associated with my Amazon account. You enter a new addeess, so it sends you a One Time Password that you then enter to confirm the new email address. Simple enough to copy/paste that from the email into the spot where they ask for it. Simple enough and you'd think they'd then say Job Done, but no, you get another screen where they seem to ask you for your password.
I say seem because they don't say which password or why they want it just there, given that one has just entered the OTP. So I went into Safari Passwords and copied the Amazon login password, and pasted that into the field. It didn't like it, and said there was a problem because the new email address was the same as the old. After six goes like that I got fed up and bullied their chat-bot into connecting me to a Yooman, who took me through the
same process. This time it worked, but only because instead of pasting the password, I *typed* it in.
I thinl it's a problem having the login username be your email address.
TimS <tim@streater.me.uk> wrote:
Took me about six goes, plus help from a Yooman at Amazon, to change the email
address associated with my Amazon account. You enter a new addeess, so it
sends you a One Time Password that you then enter to confirm the new email >> address. Simple enough to copy/paste that from the email into the spot where >> they ask for it. Simple enough and you'd think they'd then say Job Done, but >> no, you get another screen where they seem to ask you for your password.
I say seem because they don't say which password or why they want it just
there, given that one has just entered the OTP. So I went into Safari
Passwords and copied the Amazon login password, and pasted that into the
field. It didn't like it, and said there was a problem because the new email >> address was the same as the old. After six goes like that I got fed up and >> bullied their chat-bot into connecting me to a Yooman, who took me through the
same process. This time it worked, but only because instead of pasting the >> password, I *typed* it in.
I thinl it's a problem having the login username be your email address.
I reckon I would create a new account and then close the current one. But
is closing an account just as difficult as changing the email address. Potential nightmare!
On 28 Mar 2023 at 21:51:29 BST, "Alan B" <alanrichardbarker@gmail.com.invalid>
wrote:
I wondered about that. But then one loses all the purchase history, which can be quite useful. And the issue was almost identical with my login to EDF, which also uses the email address as the username.
Took me about six goes, plus help from a Yooman at Amazon, to change the email
address associated with my Amazon account. You enter a new addeess, so it sends you a One Time Password that you then enter to confirm the new email address. Simple enough to copy/paste that from the email into the spot where they ask for it. Simple enough and you'd think they'd then say Job Done, but no, you get another screen where they seem to ask you for your password.
I say seem because they don't say which password or why they want it just there, given that one has just entered the OTP. So I went into Safari Passwords and copied the Amazon login password, and pasted that into the field. It didn't like it, and said there was a problem because the new email address was the same as the old. After six goes like that I got fed up and bullied their chat-bot into connecting me to a Yooman, who took me through the
same process. This time it worked, but only because instead of pasting the password, I *typed* it in.
I thinl it's a problem having the login username be your email address.
TimS <tim@streater.me.uk> wrote:
Took me about six goes, plus help from a Yooman at Amazon, to change the email
address associated with my Amazon account. You enter a new addeess, so it
sends you a One Time Password that you then enter to confirm the new email >> address. Simple enough to copy/paste that from the email into the spot where >> they ask for it. Simple enough and you'd think they'd then say Job Done, but >> no, you get another screen where they seem to ask you for your password.
I say seem because they don't say which password or why they want it just
there, given that one has just entered the OTP. So I went into Safari
Passwords and copied the Amazon login password, and pasted that into the
field. It didn't like it, and said there was a problem because the new email >> address was the same as the old. After six goes like that I got fed up and >> bullied their chat-bot into connecting me to a Yooman, who took me through the
same process. This time it worked, but only because instead of pasting the >> password, I *typed* it in.
I thinl it's a problem having the login username be your email address.
That's probably it.
Some sites don't allow you to paste in passwords,
In article <k8h1rrFck6jU1@mid.individual.net>,
TimS <tim@streater.me.uk> wrote:
Took me about six goes, plus help from a Yooman at Amazon, ....
How, on earth, dod you get to speak to a human at Amazon?
I recently wanted to do this because they decided that they had not
received a returned purchase, and abruptly told me (3 months afterI'd returned it) that they hadn't received it, so they were taking back my refund.
I ended up having to talk to their Chatbot (which they assured me was
dead intelligent), with no result whatever (and it didn't understand my problem at all).
Couldn't find a phone number ANYWHERE on that vast, vast expanse of
internet. Gave up, crying.
John
Took me about six goes, plus help from a Yooman at Amazon, ....
I've managed in the past by typing "person" into the chatbot thing.
In article <k8h1rrFck6jU1@mid.individual.net>,
TimS <tim@streater.me.uk> wrote:
Took me about six goes, plus help from a Yooman at Amazon, ....
How, on earth, dod you get to speak to a human at Amazon?
In article <%oZWL.4542345$SIb3.3688976@fx05.ams4>,
Sara Merriman <saramerriman@blueyonder.co.uk> wrote:
I've managed in the past by typing "person" into the chatbot thing.
Ooh - brilliant! I'll try that next time :-D
In article <k8h1rrFck6jU1@mid.individual.net>,
TimS <tim@streater.me.uk> wrote:
Took me about six goes, plus help from a Yooman at Amazon, ....
How, on earth, dod you get to speak to a human at Amazon?
I recently wanted to do this because they decided that they had not
received a returned purchase, and abruptly told me (3 months afterI'd returned it) that they hadn't received it, so they were taking back my refund.
I ended up having to talk to their Chatbot (which they assured me was
dead intelligent), with no result whatever (and it didn't understand my problem at all).
Couldn't find a phone number ANYWHERE on that vast, vast expanse of
internet. Gave up, crying.
John
I can't say about Amazon specifically, but I've had need to sidestep the bot on several occasions recently with various sites and I've found that "I would like to speak to an agent" works for me.
John.
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