Cross posted to uk.comp.homebuilt and uk.people.silversurfers as I have raised this in both groups.
I ran into a "GSA" error when trying to log on to Internet banking and
the usual stuff like trying to clear cache etc. didn't work. I 'phoned
the bank and the chap was very good, took me though cache clearing on
two PCs and my Mac Mini, three browsers on the PCs just Safari on the
Mac. Made no progress at all so after half an hour he said he'd have to escalate it to IT. I said OK, could he just check a payment I had made recently as the supplier couldn't trace it. He said OK, short pause then "your Internet banking has been suspended by our fraud department". Apparently there was a mismatch between account number and name in a
recent online payment and although I said proceed anyway their system
didn't like it.
Anyway he said he would transfer me to the fraud department and I ended
up trying to speak to a lady with a strong Indian accent who I could
hardly understand and who kept complaining of a bad line. Very
domineering as well, she was going to read her script and if I tried to answer before she had read it she asked me to let her finish. Once she
had finished she asked for an answer by which time I had no idea what
the question was! Reminded me very much of the Marigold Hotel call
centre, definitely needed a Judy Dench.
Once we had completed the script between us she said the transaction
would be subject to further automated fraud checks before the system
decided whether or not to make the payment and reinstate my Internet
banking. I asked if the bank would let me know and she said I would have
to log on to Internet banking to check. I said what if it's still
suspended, she said you won't be able to log on and will have to visit
your branch with photo ID. I tried to point out there weren't that many branches nowadays but the answer to that wasn't on her script.
It was for £377.50 and I don't know whether or not it will go through or
if I have access to Internet banking unless I keep trying to log on.
Ain't modern technology wonderful.
On 09/02/2022 11:21, Jeff Gaines wrote:
ISTM that you need to change your bank, I had the same troubles so
Once we had completed the script between us she said the transaction
would be subject to further automated fraud checks before the system
decided whether or not to make the payment and reinstate my Internet
banking. I asked if the bank would let me know and she said I would have
to log on to Internet banking to check. I said what if it's still
suspended, she said you won't be able to log on and will have to visit
your branch with photo ID. I tried to point out there weren't that many
branches nowadays but the answer to that wasn't on her script.
It was for £377.50 and I don't know whether or not it will go through or
if I have access to Internet banking unless I keep trying to log on.
Ain't modern technology wonderful.
switched to a more accommodating bank.
Cross posted to uk.comp.homebuilt and uk.people.silversurfers as I have raised this in both groups.
I ran into a "GSA" error when trying to log on to Internet banking and
the usual stuff like trying to clear cache etc. didn't work. I 'phoned
the bank and the chap was very good, took me though cache clearing on
two PCs and my Mac Mini, three browsers on the PCs just Safari on the
Mac. Made no progress at all
Cross posted to uk.comp.homebuilt and uk.people.silversurfers as I have raised this in both groups.
I ran into a "GSA" error when trying to log on to Internet banking and
the usual stuff like trying to clear cache etc. didn't work. I 'phoned
the bank and the chap was very good, took me though cache clearing on
two PCs and my Mac Mini, three browsers on the PCs just Safari on the
Mac. Made no progress at all so after half an hour he said he'd have to escalate it to IT. I said OK, could he just check a payment I had made recently as the supplier couldn't trace it. He said OK, short pause then "your Internet banking has been suspended by our fraud department". Apparently there was a mismatch between account number and name in a
recent online payment and although I said proceed anyway their system
didn't like it.
Anyway he said he would transfer me to the fraud department and I ended
up trying to speak to a lady with a strong Indian accent who I could
hardly understand and who kept complaining of a bad line. Very
domineering as well, she was going to read her script and if I tried to answer before she had read it she asked me to let her finish. Once she
had finished she asked for an answer by which time I had no idea what
the question was! Reminded me very much of the Marigold Hotel call
centre, definitely needed a Judy Dench.
Once we had completed the script between us she said the transaction
would be subject to further automated fraud checks before the system
decided whether or not to make the payment and reinstate my Internet
banking. I asked if the bank would let me know and she said I would have
to log on to Internet banking to check. I said what if it's still
suspended, she said you won't be able to log on and will have to visit
your branch with photo ID. I tried to point out there weren't that many branches nowadays but the answer to that wasn't on her script.
It was for £377.50 and I don't know whether or not it will go through or
if I have access to Internet banking unless I keep trying to log on.
Ain't modern technology wonderful.
On 09/02/2022 11:21, Jeff Gaines wrote:
ISTM that you need to change your bank, i had the same troubles so
Cross posted to uk.comp.homebuilt and uk.people.silversurfers as I have
raised this in both groups.
I ran into a "GSA" error when trying to log on to Internet banking and
the usual stuff like trying to clear cache etc. didn't work. I 'phoned
the bank and the chap was very good, took me though cache clearing on
two PCs and my Mac Mini, three browsers on the PCs just Safari on the
Mac. Made no progress at all so after half an hour he said he'd have to
escalate it to IT. I said OK, could he just check a payment I had made
recently as the supplier couldn't trace it. He said OK, short pause then
"your Internet banking has been suspended by our fraud department".
Apparently there was a mismatch between account number and name in a
recent online payment and although I said proceed anyway their system
didn't like it.
Anyway he said he would transfer me to the fraud department and I ended
up trying to speak to a lady with a strong Indian accent who I could
hardly understand and who kept complaining of a bad line. Very
domineering as well, she was going to read her script and if I tried to
answer before she had read it she asked me to let her finish. Once she
had finished she asked for an answer by which time I had no idea what
the question was! Reminded me very much of the Marigold Hotel call
centre, definitely needed a Judy Dench.
Once we had completed the script between us she said the transaction
would be subject to further automated fraud checks before the system
decided whether or not to make the payment and reinstate my Internet
banking. I asked if the bank would let me know and she said I would have
to log on to Internet banking to check. I said what if it's still
suspended, she said you won't be able to log on and will have to visit
your branch with photo ID. I tried to point out there weren't that many
branches nowadays but the answer to that wasn't on her script.
It was for £377.50 and I don't know whether or not it will go through or
if I have access to Internet banking unless I keep trying to log on.
Ain't modern technology wonderful.
switched to a more accomodating bank.
Jack Harry Teesdale<noreply492000-medic@yahoo.co.uk> wrote:
ISTM that you need to change your bank, i had the same troubles so
switched to a more accomodating bank.
I don't think that'll work. I've been getting emails from banks telling me things are getting stricter due to "regulations". It's only going to get worse.
I have never had a problem with NatWest or Nationwide, though Nationwide gives a small amount of interest on credit balances and NatWest doesn't.
Jim
On 09/02/2022 14:04, Indy Jess John wrote:
I have never had a problem with NatWest or Nationwide, though Nationwide
gives a small amount of interest on credit balances and NatWest doesn't.
Jim
Have you not heard of the debacle with Nationwide current accounts
around Xmas time ?. It was taking 2 days for them to process that days standing orders, direct debits and other payments coming through BACS.
On 09/02/2022 13:03, Jack Harry Teesdale wrote:
On 09/02/2022 11:21, Jeff Gaines wrote:
ISTM that you need to change your bank, I had the same troubles so
Once we had completed the script between us she said the transaction
would be subject to further automated fraud checks before the system
decided whether or not to make the payment and reinstate my Internet
banking. I asked if the bank would let me know and she said I would have >>> to log on to Internet banking to check. I said what if it's still
suspended, she said you won't be able to log on and will have to visit
your branch with photo ID. I tried to point out there weren't that many
branches nowadays but the answer to that wasn't on her script.
It was for £377.50 and I don't know whether or not it will go through or >>> if I have access to Internet banking unless I keep trying to log on.
Ain't modern technology wonderful.
switched to a more accommodating bank.
That would be my advice too.
I suggest you set up a new account with your chosen alternative rather
than trying to transfer what might be a suspended account. Then in
slower time you can give your organisations who transfer into your
account the new bank details, and then recreate your Payee's list and
then set up revisions to Standing Orders and Direct Debits. Eventually
you can transfer over any credit sum and close your old account. If you
can't do that online you could write a cheque drawing on the old account
and pay it into the new one.
That way you don't end up with a black hole where your current bank
thinks your account is closed and your new bank rejects the transfer of
a frozen account.
You don't say who your bank is, but it sounds a bit like Santander,
which proved to be a nightmare for my sister when she was the executor
of the will when someone died.
I have never had a problem with NatWest or Nationwide, though Nationwide gives a small amount of interest on credit balances and NatWest doesn't.
Jim
You don't say who your bank is, but it sounds a bit like SantanderIt could be HSBC
On 09/02/2022 21:24, Andrew wrote:
On 09/02/2022 14:04, Indy Jess John wrote:
I have never had a problem with NatWest or Nationwide, though Nationwide >>> gives a small amount of interest on credit balances and NatWest doesn't. >>>
Jim
Have you not heard of the debacle with Nationwide current accounts
around Xmas time ?. It was taking 2 days for them to process that days
standing orders, direct debits and other payments coming through BACS.
I missed that problem, I wasn't making payments at that time.
Perhaps because it didn't affect me, I didn't remember it.
It was for £377.50 and I don't know whether or not it will go through or
if I have access to Internet banking unless I keep trying to log on. Ain't >modern technology wonderful.
Basically, I create a virtual machine and install some operating
system on it, along with the latest version of whichever browser
I fancy. In my case its the latest version of Ubuntu, and the
latest update of Firefox. And then ... I DO NOT USE IT for anything.
I simply create a clone of that machine, and when I wish to log on
to an internet banking session, I fire up the clone and tap away.
When I am done, I log off, and delete the clone.
On 9 Feb 2022 at 22:09:35 GMT, "Indy Jess John" <bathwatchdog@OMITTHISgooglemail.com> wrote:
On 09/02/2022 21:24, Andrew wrote:
On 09/02/2022 14:04, Indy Jess John wrote:
I have never had a problem with NatWest or Nationwide, though Nationwide >>>> gives a small amount of interest on credit balances and NatWest doesn't. >>>>
Jim
Have you not heard of the debacle with Nationwide current accounts
around Xmas time ?. It was taking 2 days for them to process that days
standing orders, direct debits and other payments coming through BACS.
I missed that problem, I wasn't making payments at that time.
Perhaps because it didn't affect me, I didn't remember it.
+1 - I've found Nationwide to be pretty decent in the 10 or so years since I dumped NatWest.
Should be fun as my driving licence has my old address on it
On 10/02/2022 11:33, Jeff Gaines wrote:
Should be fun as my driving licence has my old address on it
<cough> Mr Plod will be cross with you.
<https://www.rac.co.uk/drive/advice/legal/drivers-licence-fine/>
"Motorists are being warned that failing to update the details on their >driving licence could result in as much as a £1,000 fine."
I suggest you sort that out!
Andy
Cloning the VM sounds like more effort than you need to go to ...
depending on the VM software you are using, of course.
I have done similar things by using a VM, but creating a snapshot
before doing whatever online thing I think may be risky, and restoring
to that snapshot immediately afterwards.
It pays to update the VM and redo the snapshot periodically.
cloning the VM is hardly any effort at all with Virtualbox - just a
couple of clicks and I leave it to get on with the task which, as I said
take less than 2 minutes.
I periodically fire up the template VM and leave it to to run for a
while, and it will then come up with some OS updates which I download
and apply
Anyway, the fundamental principle is that (free) VM technology can
provide you with a disposable machine which can be used for secure transactions without any risk from cookies or other tracking software
Would it be easier to create an immutable disk? Fire it up - perform a transaction - shut it down. Next time it is back where it started.
Sadly they all have their problems. So the only solution is to have more
than one. It also allows you to get the sign-on bonuses with less
disruption.
On 09/02/2022 in message <xn0ndwxik8matsd00g@news.individual.net> Jeff
Gaines wrote:
It was for £377.50 and I don't know whether or not it will go through or
if I have access to Internet banking unless I keep trying to log on. Ain't >>modern technology wonderful.
Just to wrap this up I have been locked out of online banking and now have
to visit a branch to get unlocked. Should be fun as my driving licence has
my old address on it :-(
On 10/02/2022 11:33, Jeff Gaines wrote:
Should be fun as my driving licence has my old address on it
<cough> Mr Plod will be cross with you.
<https://www.rac.co.uk/drive/advice/legal/drivers-licence-fine/>
"Motorists are being warned that failing to update the details on their >driving licence could result in as much as a £1,000 fine."
I suggest you sort that out!
Andy
"Jeff Gaines"Â wrote in message news:xn0ndyu05q4jx1002@news.individual.net...
On 10/02/2022 in message <su4094$t49$2@dont-email.me> Vir Campestris wrote:
On 10/02/2022 11:33, Jeff Gaines wrote:
Should be fun as my driving licence has my old address on it
<cough> Mr Plod will be cross with you.
<https://www.rac.co.uk/drive/advice/legal/drivers-licence-fine/>
"Motorists are being warned that failing to update the details on
their driving licence could result in as much as a £1,000 fine."
I suggest you sort that out!
Andy
Thanks but both addresses are valid and it took seven months to get a new licence - applied for last July, arrived late January - and I don't want
to be without any form of 'photo ID for another seven months. I may wait until Red Robbo retires and the DVLA starts to work normally again!
Thanks but both addresses are valid and it took seven months to get a new >>licence - applied for last July, arrived late January - and I don't want
to be without any form of 'photo ID for another seven months. I may wait >>until Red Robbo retires and the DVLA starts to work normally again!
I was a bit nervous about "sending back my expired license" as requested
when applying for my new 3 yearly one but fair play to DVLA, the
replacement only took a couple of days.
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