I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived
Jeff Gaines wrote:
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with
the code hasn't arrived
Is it your own domain, have you checked the SPF and/or DKIM records for it?
Jeff Gaines wrote:
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived
Is it your own domain, have you checked the SPF and/or DKIM records for it?
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived so I can't log on even with several attempts.
If it's a new organisation I can switch to a different email (hosted
by Mythic Beasts) and it works immediately but obviously I can't do
this with existing accounts.
I have had problems with Heart in the past, they had a spat with Yahoo
which meant all email to a Yahoo email address from a Heart hosted
address was bounced as spam. When I took it up with them they just
wrung their hands and said there was nothing they could do.
Is it possible their system is set up to not send 2SV emails? I've
raised a ticket but suspect I need to move away from them as their
service is so bad nowadays.
On 15/11/2023 in message <krjuttF1dukU1@mid.individual.net> Andy Burns
wrote:
Jeff Gaines wrote:
I use one of my email addresses (hosted with Heart Internet) for two
stage verification but in the last couple of weeks the email with the
code hasn't arrived
Is it your own domain, have you checked the SPF and/or DKIM records for it?
It is my own to the extent I paid for it and renew it regularly but Heart host it because I have no idea what SPF and/or DKIM records are!
Ask Mythic Beasts above moving the domain over to them, so it'll use
their mail systems?
I use one of my email addresses (hosted with Heart Internet) for two stage verification but in the last couple of weeks the email with the code
hasn't arrived so I can't log on even with several attempts.
If it's a new organisation I can switch to a different email (hosted by Mythic Beasts) and it works immediately but obviously I can't do this with existing accounts.
I have had problems with Heart in the past, they had a spat with Yahoo
which meant all email to a Yahoo email address from a Heart hosted address was bounced as spam. When I took it up with them they just wrung their
hands and said there was nothing they could do.
Is it possible their system is set up to not send 2SV emails? I've raised
a ticket but suspect I need to move away from them as their service is so
bad nowadays.
Jeff Gaines wrote:
I use one of my email addresses (hosted with Heart Internet) for twoIs it your own domain, have you checked the SPF and/or DKIM records for it?
stage verification but in the last couple of weeks the email with the
code hasn't arrived
On Wednesday, November 15, 2023 at 1:21:04 PM UTC, Andy Burns wrote:
Jeff Gaines wrote:
I use one of my email addresses (hosted with Heart Internet) for two stage verification but in the last couple of weeks the email with the code hasn't arrivedIs it your own domain, have you checked the SPF and/or DKIM records for it?
I have a Plusnet account and have some similar issues... I think because I have my own domain name and the mail gets forwarded, and I do not have the means to add SPF records to it.
I would move this account to Mythic Beasts, except that other email addresses I have moved in a similar way seem to get more spam getting through MB. I
am aware that I can alter the threshold, but I don't want to start getting false positives.
I'm not sure if the Plusnet Span filter was better than the MB one, or whether
I didn't notice. I'd like to set up a proper email address with domain name for our young
teenager, but I am a bit concerned about the spam issue. Of course, they
do already have TikTok, etc ...
I use one of my email addresses (hosted with Heart Internet) for two stage >verification but in the last couple of weeks the email with the code
hasn't arrived so I can't log on even with several attempts.
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