My VM services are due to end on 27th April. I have been on the phone
and then WhatsApp trying to cancel my contract (which I can do because
of the price rise) and to ensure that my landline number will be ported
to my new providers line. The whole process must have taken well over
three hours. Even just looking back over the WhatsApp exchanges
illustrates much of what is wrong with VM.
At the last minute they offered me all my existing services for £61 >(currently £66 including a £10 discount). I just ignored the offer.
At one point I looked up the Forum for information on cancelling
contracts - the experiences reported mirrored my own almost precisely.
my VM contract runs out april 2024.
If I ring them and say I am leaving within the 30 days of the price
increase will I be charged for the remaining contract?
On 22/04/2023 13:37, Dan wrote:
my VM contract runs out april 2024.
If I ring them and say I am leaving within the 30 days of the price
increase will I be charged for the remaining contract?
No, but you have to pay for 30 days from the date you give notice. When
you contact them, get names of people you speak with and get as much as >possible in writing. The advantage of contacting them via
Twitter/WhatsApp is that you have communications in writing.
On Tue, 28 Mar 2023 14:52:01 +0100, Oliver <ofspam@blackyonder.co.uk>
wrote:
My VM services are due to end on 27th April. I have been on the phone
and then WhatsApp trying to cancel my contract (which I can do because
of the price rise) and to ensure that my landline number will be ported
to my new providers line. The whole process must have taken well over
three hours. Even just looking back over the WhatsApp exchanges
illustrates much of what is wrong with VM.
At the last minute they offered me all my existing services for £61
(currently £66 including a £10 discount). I just ignored the offer.
At one point I looked up the Forum for information on cancelling
contracts - the experiences reported mirrored my own almost precisely.
Good afternoon,You are in contract and they will charge you for rest of contract and by
my VM contract runs out april 2024.
If I ring them and say I am leaving within the 30 days of the price
increase will I be charged for the remaining contract?
On 22/04/2023 13:37, Dan wrote:
On Tue, 28 Mar 2023 14:52:01 +0100, Oliver <ofspam@blackyonder.co.uk> wrote:
my VM contract runs out april 2024.You are in contract and they will charge you for rest of contract and by
If I ring them and say I am leaving within the 30 days of the price increase will I be charged for the remaining contract?
law you are obliged to pay.
Some Providers will offer to cover up to £100 or £150 of contract left
and you will need to pay rest.
It Happened when I moved from Talk Talk to Sky.
Raj Kundra <raj@kundracomputers.co.uk> wrote:
On 22/04/2023 13:37, Dan wrote:
On Tue, 28 Mar 2023 14:52:01 +0100, Oliver <ofspam@blackyonder.co.uk>You are in contract and they will charge you for rest of contract and by
wrote:
my VM contract runs out april 2024.
If I ring them and say I am leaving within the 30 days of the price
increase will I be charged for the remaining contract?
law you are obliged to pay.
Some Providers will offer to cover up to £100 or £150 of contract left
and you will need to pay rest.
It Happened when I moved from Talk Talk to Sky.
It depends on the specific contract, and whether the price rise was baked
in. For example BT (and perhaps Talktalk?) don't offer fixed price >contracts, a price rise of up to CPI+3.9% every year is included. You can't >get out of that because it's in the terms. However when I was on Virgin >broadband there was no price rise baked in, so any time there was an
increase I was free to either accept it and continue, or leave with no >penalty by notifying them within 30 days.
Maybe they have started baking in rises, I don't know - but some are on very >old contracts that might predate them. Worth checking your specific
wording.
Theo
On 22/04/2023 13:37, Dan wrote:
On Tue, 28 Mar 2023 14:52:01 +0100, Oliver <ofspam@blackyonder.co.uk>You are in contract and they will charge you for rest of contract and by
wrote:
My VM services are due to end on 27th April. I have been on the phone
and then WhatsApp trying to cancel my contract (which I can do because
of the price rise) and to ensure that my landline number will be ported
to my new providers line. The whole process must have taken well over
three hours. Even just looking back over the WhatsApp exchanges
illustrates much of what is wrong with VM.
At the last minute they offered me all my existing services for £61
(currently £66 including a £10 discount). I just ignored the offer.
At one point I looked up the Forum for information on cancelling
contracts - the experiences reported mirrored my own almost precisely.
Good afternoon,
my VM contract runs out april 2024.
If I ring them and say I am leaving within the 30 days of the price
increase will I be charged for the remaining contract?
law you are obliged to pay.
Some Providers will offer to cover up to £100 or £150 of contract left
and you will need to pay rest.
It Happened when I moved from Talk Talk to Sky.
On 22/04/2023 21:51, Raj Kundra wrote:
On 22/04/2023 13:37, Dan wrote:I had a communication from VM in January. Included in it was:
On Tue, 28 Mar 2023 14:52:01 +0100, Oliver <ofspam@blackyonder.co.uk>You are in contract and they will charge you for rest of contract and by
wrote:
My VM services are due to end on 27th April. I have been on the phone
and then WhatsApp trying to cancel my contract (which I can do because >>>> of the price rise) and to ensure that my landline number will be ported >>>> to my new providers line. The whole process must have taken well over
three hours. Even just looking back over the WhatsApp exchanges
illustrates much of what is wrong with VM.
At the last minute they offered me all my existing services for £61
(currently £66 including a £10 discount). I just ignored the offer.
At one point I looked up the Forum for information on cancelling
contracts - the experiences reported mirrored my own almost precisely.
Good afternoon,
my VM contract runs out april 2024.
If I ring them and say I am leaving within the 30 days of the price
increase will I be charged for the remaining contract?
law you are obliged to pay.
Some Providers will offer to cover up to £100 or £150 of contract left
and you will need to pay rest.
It Happened when I moved from Talk Talk to Sky.
From April 2024, we are changing our approach so any price rise to your
package is always made at the same time every year, and it’ll be linked
to the Retail Price Index (RPI) rate of inflation plus an additional
3.9%, so the amount of any increase will be clearer, sooner.
and
The amount the monthly price will increase will be RPI rate of inflation
plus an additional 3.9%. This increase will apply to the monthly
subscription price you're paying at the time and also (if applicable) to
the monthly price payable after subsequent expiry of any applicable
offer or discount.
and
These changes to your terms and conditions will come into effect from
1st May 2023, even though the first price rise they relate to won't be
until April 2024.
and
If you're not happy with any of the changes announced in this email, >including those to our out of home WiFi hotspots and pricing terms and >conditions, you can change or cancel your package, any time before 6th
March 2023, without paying any cancellation fees.
So you could have cancelled before March without cancellation fees, but
after that date you are liable for cancellation charges. Sorry.
Jim
These changes to your terms and conditions will come into effect from 1st
May 2023,
So you could have cancelled before March without cancellation fees, but
after that date you are liable for cancellation charges. Sorry.
On Sun, 23 Apr 2023 21:40:07 +0100, Indy Jess John wrote:
These changes to your terms and conditions will come into effect from 1st
May 2023,
So you could have cancelled before March without cancellation fees, but
after that date you are liable for cancellation charges. Sorry.
Sounds like there is still and "out" since the new terms don't come into >effect until 1st May.
Another "out" might be if the person is past the expiry date of their
current contract.
IIRC, that's currently 18 months from start of contract or customer
initiated change of service, which constitutes the start of a "new"
contract
I see. But I rang them and said VM broke its own contract by not informing
me and giving a 30 day period to decide if I would stay or go.
They then offered me the same price until my contract finishes 15-3-2024
with no auto renewal of contract.
On Sun, 30 Apr 2023 11:21:52 +0100, Dan wrote:
I see. But I rang them and said VM broke its own contract by not informing >> me and giving a 30 day period to decide if I would stay or go.
They then offered me the same price until my contract finishes 15-3-2024
with no auto renewal of contract.
That sounds like a decent compromise. Are you staying 'till then?
It'll probably be a helluva price hike from your current pre-rise
cost to the next post-rise cost due just after finish date. Or
are there other reasons you have that would lead to cencelling
anyway?
On Sun, 30 Apr 2023 11:59:47 GMT, DaveG <nospam@nospam.net> wrote:
On Sun, 30 Apr 2023 11:21:52 +0100, Dan wrote:
I see. But I rang them and said VM broke its own contract by not informing >>> me and giving a 30 day period to decide if I would stay or go.
They then offered me the same price until my contract finishes 15-3-2024 >>> with no auto renewal of contract.
That sounds like a decent compromise. Are you staying 'till then?
It'll probably be a helluva price hike from your current pre-rise
cost to the next post-rise cost due just after finish date. Or
are there other reasons you have that would lead to cencelling
anyway?
I got the same deal as I am paying now. I am staying.
But with the same expiry date and a few weeks
before that I will ring up VM and tell them I am leaving
once they announce another large price increase.
do business and their customer service is dreadful. I have moved to Zen
- not the cheapest but they are friendly and helpful and I am saving
over £40 per month. And no price increases for the length of the
contract (18 months).
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