My elderly parents have a PC. Only used for web browsing and email and
then in a rote fashion without any real understanding of what they are
doing.
When I was visiting last weekend I installed all the latest updates so
it should be pretty much up to date.
They are now having problems with the connected router and I need to log
in to see what the problem is.
Normally to do this I would get them to use the built in Quick Connect Ctrl-Windows-Q and give me a code and I am in.
However that now brings up a window with a message "For a more secure experience, you’ll need to get the latest version of Quick Assist."
which it seems is only available from the App Store. They do not have an
app store account and it would be too difficult to talk them through
creating one especially since when they try they just get a message to
say they "need a new app to access the store".
Talking them through downloading, installing and configuring something
like Teamviewer is going to be too complicated especially since the
problem with the router is lack of WiFi so QuickTime on the iPad isn't working for me to see what they are trying to describe.
Is there any way of accessing the old Quick Assist? I am not worried
about security. Then I can take control and update the PC to the new
version. Or have Microsoft totally buggered me up?
In article <td55uh$2ffft$1@dont-email.me>, Andrew wrote...
My elderly parents have a PC. Only used for web browsing and email and
then in a rote fashion without any real understanding of what they are doing.
When I was visiting last weekend I installed all the latest updates so
it should be pretty much up to date.
They are now having problems with the connected router and I need to log
in to see what the problem is.
Normally to do this I would get them to use the built in Quick Connect Ctrl-Windows-Q and give me a code and I am in.
However that now brings up a window with a message "For a more secure experience, you’ll need to get the latest version of Quick Assist."
which it seems is only available from the App Store. They do not have an app store account and it would be too difficult to talk them through creating one especially since when they try they just get a message to
say they "need a new app to access the store".
Talking them through downloading, installing and configuring something
like Teamviewer is going to be too complicated especially since the
problem with the router is lack of WiFi so QuickTime on the iPad isn't working for me to see what they are trying to describe.
Is there any way of accessing the old Quick Assist? I am not worried
about security. Then I can take control and update the PC to the new version. Or have Microsoft totally buggered me up?
I just tried QA, and for the first time (haven't used it for a few months) I got the same. But there's a button: "Open Microsoft Store" and that seamlessly
delivered the new version. The process is described here: https://bit.ly/3JT98SO
Hopefully, knowing this at your end, you'll be able to guide them through those
few additional steps. If they can't access the MS Store, then you'll probably
need to ensure they will be using a Microsoft Account in future. If you have their login details you _may_ be able to convert the account from your end, possibly?
Good luck! It can be hard to grasp the huge difference in perception of what's
going on in people born just a few years earlier than I was!
My elderly parents have a PC. Only used for web browsing and email and then in a
rote fashion without any real understanding of what they are doing.
When I was visiting last weekend I installed all the latest updates so it should
be pretty much up to date.
They are now having problems with the connected router and I need to log in to
see what the problem is.
Normally to do this I would get them to use the built in Quick Connect Ctrl-Windows-Q and give me a code and I am in.
However that now brings up a window with a message "For a more secure experience, you’ll need to get the latest version of Quick Assist."
which it
seems is only available from the App Store. They do not have an app store account and it would be too difficult to talk them through creating one especially since when they try they just get a message to say they "need a new
app to access the store".
Talking them through downloading, installing and configuring something like Teamviewer is going to be too complicated especially since the problem with the
router is lack of WiFi so QuickTime on the iPad isn't working for me to see what
they are trying to describe.
Is there any way of accessing the old Quick Assist? I am not worried about security. Then I can take control and update the PC to the new version. Or have
Microsoft totally buggered me up?
Andrew wrote:Chrome Remote Dektop ? https://support.google.com/chrome/answer/1649523?hl=en-sl
My elderly parents have a PC. Only used for web browsing and email and then in a
rote fashion without any real understanding of what they are doing.
When I was visiting last weekend I installed all the latest updates so it should
be pretty much up to date.
They are now having problems with the connected router and I need to log in to
see what the problem is.
Normally to do this I would get them to use the built in Quick Connect Ctrl-Windows-Q and give me a code and I am in.other way round, you login to redmond and give them a code, but no matter ...
However that now brings up a window with a message "For a more secure experience, you’ll need to get the latest version of Quick Assist."yes there is a newer version, windows seems pretty bad at recognising whether it
is already installed, and keeps asking to re-install it
which itsometimes the store does a good job of looking like you have to have an account
seems is only available from the App Store. They do not have an app store account and it would be too difficult to talk them through creating one especially since when they try they just get a message to say they "need a new
app to access the store".
to install it, but you don't, you can install it without an account ... of course talking your parents through doing that remotely isn't easy, you could so
with a tool to let you do it remotely for them :-P
Talking them through downloading, installing and configuring something like
Teamviewer is going to be too complicated especially since the problem with the
router is lack of WiFi so QuickTime on the iPad isn't working for me to see what
they are trying to describe.
Is there any way of accessing the old Quick Assist? I am not worried about security. Then I can take control and update the PC to the new version. Or have
Microsoft totally buggered me up?
Chrome Remote Dektop ? https://support.google.com/chrome/answer/1649523?hl=en-sl
Max Collisions wrote:
Chrome Remote Dektop ?
https://support.google.com/chrome/answer/1649523?hl=en-sl
I have used than when in a Pickle and needed to remote onto an old win8 machine to get it onto a VPN.
Next time I am visiting I will open up a port so that I can use remote desktop from home and avoid any requirements for my parents to do anything.
My elderly parents have a PC. Only used for web browsing and email and
then in a rote fashion without any real understanding of what they are
doing.
On 12/08/2022 10:19, Andrew wrote:
My elderly parents have a PC. Only used for web browsing and email and
then in a rote fashion without any real understanding of what they are
doing.
Rote fashion winds me up. So many of them do it!
1 times 12 is 12
2 times 12 is 24
Written instructions
Move the mouse to the third button along from the left
Press the right mouse button
scroll down, click the third entry at the bottom ....
On 15/08/2022 13:54, Adrian Caspersz wrote:
On 12/08/2022 10:19, Andrew wrote:
My elderly parents have a PC. Only used for web browsing and email and
then in a rote fashion without any real understanding of what they are
doing.
Rote fashion winds me up. So many of them do it!
1 times 12 is 12
2 times 12 is 24
Written instructions
Move the mouse to the third button along from the left
Press the right mouse button
scroll down, click the third entry at the bottom ....
Which works fine until there is a minor update and it is now the forth
entry down and the third has become 'delete all'
Sysop: | Keyop |
---|---|
Location: | Huddersfield, West Yorkshire, UK |
Users: | 415 |
Nodes: | 16 (2 / 14) |
Uptime: | 22:07:14 |
Calls: | 8,717 |
Calls today: | 6 |
Files: | 13,273 |
Messages: | 5,954,786 |