I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on >the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension >slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I >want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >It's worth a try.)
On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
<teamarrows@eznet.net> wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on >>the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension >>slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I >>want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >>It's worth a try.)
Yep - I'd probably try a complaint.
Any chance that they were installed wrong ?
. maybe there's a second set of screw holes ?
< doubtful but just a thought .. >
John T.
On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:
On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
<teama...@eznet.net> wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension >>slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I >>want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >>It's worth a try.)
Yep - I'd probably try a complaint.It looks like the drawers on the Husky chest are recessed a bit. Does
Any chance that they were installed wrong ?
. maybe there's a second set of screw holes ?
< doubtful but just a thought .. >
John T.
the first drawer, closed, overlap the second drawer, open?
On Saturday, October 2, 2021 at 4:28:47 PM UTC-4, J. Clarke wrote:
On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:
On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03It looks like the drawers on the Husky chest are recessed a bit. Does
<teama...@eznet.net> wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I >> >>want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
Yep - I'd probably try a complaint.
Any chance that they were installed wrong ?
. maybe there's a second set of screw holes ?
< doubtful but just a thought .. >
John T.
the first drawer, closed, overlap the second drawer, open?
I'm not quite sure what you are asking and I'm really not sure why you are asking
John T and not me. In any case, I'll take a shot.
Yes, the front of the 4 drawers are inset from the front of the case by about 3/4"
with a casual push to a stopped/closed position. If I push the drawers hard >enough to engage a detent, the front of the handles are flush with the case and
the front of the drawer box itself is then inset about 1".
As far as the overlap question, the best I can say is that none of the drawers open
the full 11". There 2 1/8" left inside the case on all 4 drawers. So, yes, I guess
the first drawer, closed, overlaps the second drawer, open, but so does the case
itself.
https://i.imgur.com/bGwXygJ.jpg
Even if Home Depot claims that the 1" inset has to be subtracted from "full extension"
we're still short by about 1 1/8" from "full".
On Saturday, October 2, 2021 at 7:10:55 PM UTC-4, Markem618 wrote:
On Sat, 2 Oct 2021 14:35:43 -0700 (PDT), DerbyDad03
<teama...@eznet.net> wrote:
On Saturday, October 2, 2021 at 4:28:47 PM UTC-4, J. Clarke wrote:I think the manufacturers purchasing department bought the cheaper
On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:
On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03It looks like the drawers on the Husky chest are recessed a bit. Does
<teama...@eznet.net> wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I
want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
Yep - I'd probably try a complaint.
Any chance that they were installed wrong ?
. maybe there's a second set of screw holes ?
< doubtful but just a thought .. >
John T.
the first drawer, closed, overlap the second drawer, open?
I'm not quite sure what you are asking and I'm really not sure why you are asking
John T and not me. In any case, I'll take a shot.
Yes, the front of the 4 drawers are inset from the front of the case by about 3/4"
with a casual push to a stopped/closed position. If I push the drawers hard >> >enough to engage a detent, the front of the handles are flush with the case and
the front of the drawer box itself is then inset about 1".
As far as the overlap question, the best I can say is that none of the drawers open
the full 11". There 2 1/8" left inside the case on all 4 drawers. So, yes, I guess
the first drawer, closed, overlaps the second drawer, open, but so does the case
itself.
https://i.imgur.com/bGwXygJ.jpg
Even if Home Depot claims that the 1" inset has to be subtracted from "full extension"
we're still short by about 1 1/8" from "full".
slides and did not tell anyone.
Well, I plan on telling someone. ;-)
Like I said, it's worth a shot to maybe get some money back.
On Sat, 2 Oct 2021 14:35:43 -0700 (PDT), DerbyDad03
<teama...@eznet.net> wrote:
On Saturday, October 2, 2021 at 4:28:47 PM UTC-4, J. Clarke wrote:
On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:
On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03It looks like the drawers on the Husky chest are recessed a bit. Does
<teama...@eznet.net> wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I
want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
Yep - I'd probably try a complaint.
Any chance that they were installed wrong ?
. maybe there's a second set of screw holes ?
< doubtful but just a thought .. >
John T.
the first drawer, closed, overlap the second drawer, open?
I'm not quite sure what you are asking and I'm really not sure why you are asking
John T and not me. In any case, I'll take a shot.
Yes, the front of the 4 drawers are inset from the front of the case by about 3/4"
with a casual push to a stopped/closed position. If I push the drawers hard >enough to engage a detent, the front of the handles are flush with the case and
the front of the drawer box itself is then inset about 1".
As far as the overlap question, the best I can say is that none of the drawers open
the full 11". There 2 1/8" left inside the case on all 4 drawers. So, yes, I guess
the first drawer, closed, overlaps the second drawer, open, but so does the case
itself.
https://i.imgur.com/bGwXygJ.jpg
Even if Home Depot claims that the 1" inset has to be subtracted from "full extension"I think the manufacturers purchasing department bought the cheaper
we're still short by about 1 1/8" from "full".
slides and did not tell anyone.
On 10/2/2021 11:47 AM, DerbyDad03 wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that
was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full
extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly
where I
want it. I wonder if HD would give me a "gift card" [$20?] if I
complained.
It's worth a try.)
You have 3/4 extension slides.
I would return the box and get one that actually has full extension slides.
If you get money back on this one, you still have a 3/4 extension slides
and those can be a PIA especially on shallow drawers. Maybe not today
but one day after you have loaded that box with tools and you will wish
you had full extension.
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)
On 10/2/2021 11:47 AM, DerbyDad03 wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)
You have 3/4 extension slides.
I would return the box and get one that actually has full extension slides.
If you get money back on this one, you still have a 3/4 extension slides
and those can be a PIA especially on shallow drawers. Maybe not today
but one day after you have loaded that box with tools and you will wish
you had full extension.
On 10/3/2021 9:05 AM, Leon wrote:
On 10/2/2021 11:47 AM, DerbyDad03 wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that
was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full
extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly
where I
want it. I wonder if HD would give me a "gift card" [$20?] if I
complained.
It's worth a try.)
You have 3/4 extension slides.
I would return the box and get one that actually has full extension slides.
If you get money back on this one, you still have a 3/4 extension slides and those can be a PIA especially on shallow drawers. Maybe not todayI have this one and one I build that is similar in size.
but one day after you have loaded that box with tools and you will wish
you had full extension.
Get this one. ;~)
https://www.homedepot.com/p/Husky-Industrial-52-in-W-x-21-5-in-D-15-Drawer-Tool-Chest-and-Rolling-Cabinet-Combo-with-LED-Light-in-Matte-Black-H52CH6TR9HDV3/309210140
On Sunday, October 3, 2021 at 10:06:45 AM UTC-4, Leon wrote:
On 10/3/2021 9:05 AM, Leon wrote:
On 10/2/2021 11:47 AM, DerbyDad03 wrote:I have this one and one I build that is similar in size.
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that
was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full
extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly
where I
want it. I wonder if HD would give me a "gift card" [$20?] if I
complained.
It's worth a try.)
You have 3/4 extension slides.
I would return the box and get one that actually has full extension slides. >>>
If you get money back on this one, you still have a 3/4 extension slides >>> and those can be a PIA especially on shallow drawers. Maybe not today
but one day after you have loaded that box with tools and you will wish
you had full extension.
Get this one. ;~)
https://www.homedepot.com/p/Husky-Industrial-52-in-W-x-21-5-in-D-15-Drawer-Tool-Chest-and-Rolling-Cabinet-Combo-with-LED-Light-in-Matte-Black-H52CH6TR9HDV3/309210140
How many Domino tenons would I need to build the addition required to
fit that in my garage? ;-)
Actually, there's a matching rolling bottom for the tool chest I bought. $129.
Same slide issue. Could I find a use for it? Sure. Do I need it? No.
On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:
On 10/2/2021 11:47 AM, DerbyDad03 wrote:
I bought this Husky tool chest today.You have 3/4 extension slides.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension >>> slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I >>> want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >>> It's worth a try.)
I would return the box and get one that actually has full extension slides. >>
If you get money back on this one, you still have a 3/4 extension slides
and those can be a PIA especially on shallow drawers. Maybe not today
but one day after you have loaded that box with tools and you will wish
you had full extension.
All else considered - price, size, etc. - I can live with the 3/4 slides.
This 4 drawer tool chest is replacing a 3 drawer chest that is about
half the size of the new one. That one only had 3/4-ish slides and I
lived with it, fully loaded, for 20+ years. The contents won't change
much. In fact, some items from the top of the garage workbench
have already found a new home in the extra drawer
This is more of a principal thing. I tried to get some price-relief this morning but it didn't work. I'll try again on Monday.
I stopped by HD this morning and pointed out the discrepancy. The
assistant manager that I spoke with said that my beef is with Husky,
not Home Depot. I reminded him that Huskey is owned by Home Depot.
He agreed, but said that Husky is responsible for their own product
labeling, descriptions, etc. His only suggestion was that I return the
item if I didn't think that it was as advertised. I asked if he could do anything about the price and he said no.
I'm going to call HD on Monday and ask for a manager. If that doesn't
work, one more phone call to Husky and then I'm done, other than
writing a review detailing the issue.
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on >the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension >slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I >want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >It's worth a try.)
On 10/3/2021 11:14 AM, DerbyDad03 wrote:
On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:
On 10/2/2021 11:47 AM, DerbyDad03 wrote:
I bought this Husky tool chest today.You have 3/4 extension slides.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I
want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
I would return the box and get one that actually has full extension slides.
If you get money back on this one, you still have a 3/4 extension slides >> and those can be a PIA especially on shallow drawers. Maybe not today
but one day after you have loaded that box with tools and you will wish
you had full extension.
All else considered - price, size, etc. - I can live with the 3/4 slides.
This 4 drawer tool chest is replacing a 3 drawer chest that is aboutI have 4 tool cabinets 32 drawers, 3 mobile, 1 that is stationary under
half the size of the new one. That one only had 3/4-ish slides and I
lived with it, fully loaded, for 20+ years. The contents won't change
much. In fact, some items from the top of the garage workbench
have already found a new home in the extra drawer
my work bench. The smallest drawers are on the Husky that I linked to.
I have one empty drawer and that is on the Husky top box bottom left
hand corner.
Then there are steel parts drawers, 24 of those from my old automotive
parts inventory days, donated by a vendor 40 years ago.
I do not count plastic drawers. ;~)
Would I like more storage room? Yes. ;~)
This is more of a principal thing. I tried to get some price-relief this morning but it didn't work. I'll try again on Monday.
I stopped by HD this morning and pointed out the discrepancy. The
assistant manager that I spoke with said that my beef is with Husky,
not Home Depot. I reminded him that Huskey is owned by Home Depot.
He agreed, but said that Husky is responsible for their own product labeling, descriptions, etc. His only suggestion was that I return the
item if I didn't think that it was as advertised. I asked if he could do anything about the price and he said no.
I'm going to call HD on Monday and ask for a manager. If that doesn'tI wish you luck!
work, one more phone call to Husky and then I'm done, other than
writing a review detailing the issue.
On Sunday, October 3, 2021 at 1:11:48 PM UTC-4, Leon wrote:
On 10/3/2021 11:14 AM, DerbyDad03 wrote:
On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:I have 4 tool cabinets 32 drawers, 3 mobile, 1 that is stationary under
On 10/2/2021 11:47 AM, DerbyDad03 wrote:
I bought this Husky tool chest today.You have 3/4 extension slides.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I
want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
I would return the box and get one that actually has full extension slides.
If you get money back on this one, you still have a 3/4 extension slides >> >> and those can be a PIA especially on shallow drawers. Maybe not today
but one day after you have loaded that box with tools and you will wish >> >> you had full extension.
All else considered - price, size, etc. - I can live with the 3/4 slides. >> >
This 4 drawer tool chest is replacing a 3 drawer chest that is about
half the size of the new one. That one only had 3/4-ish slides and I
lived with it, fully loaded, for 20+ years. The contents won't change
much. In fact, some items from the top of the garage workbench
have already found a new home in the extra drawer
my work bench. The smallest drawers are on the Husky that I linked to.
I have one empty drawer and that is on the Husky top box bottom left
hand corner.
Then there are steel parts drawers, 24 of those from my old automotive
parts inventory days, donated by a vendor 40 years ago.
I do not count plastic drawers. ;~)
Would I like more storage room? Yes. ;~)
I wish you luck!
This is more of a principal thing. I tried to get some price-relief this >> > morning but it didn't work. I'll try again on Monday.
I stopped by HD this morning and pointed out the discrepancy. The
assistant manager that I spoke with said that my beef is with Husky,
not Home Depot. I reminded him that Huskey is owned by Home Depot.
He agreed, but said that Husky is responsible for their own product
labeling, descriptions, etc. His only suggestion was that I return the
item if I didn't think that it was as advertised. I asked if he could do >> > anything about the price and he said no.
I'm going to call HD on Monday and ask for a manager. If that doesn't
work, one more phone call to Husky and then I'm done, other than
writing a review detailing the issue.
Well, this worked out better than I expected!
As a reminder, when I spoke to an Asst Manager on Sunday, he pushed me off to Husky.
When I asked for some "price relief" he said that he couldn't do that and that I could
return the item if I wasn't happy with it. It should be noted that if he had agreed to some
price relief and asked me how much, I would have said a $20 store card would make me
happy. Strike 1.
Yesterday, I called Husky. "Sorry sir, but we only deal with warranty issues and parts. If you
aren't happy with the product, you can return it to the store for a refund. However, I will pass
this information on to the manufacturer to address. We don't want the incorrect information
listed on our packaging. Thank you for bringing this to our attention." Strike 2.
So, one last person-to-person attempt for me. I stopped at the store this evening and went
directly to Customer Service, receipt in hand. I asked to speak to a Manager about an issue
I had with a product I had purchased. I don't even know if the person I was speaking to was
a manager, but she asked me what the problem was. I explained the issue with the slides and
then told her that an Asst Manager told me that my options were to return it or call Husky and
see what they could do. I told her that I don't want to return it, just that I don't think I got my
money's worth, based on the description on the box.
She shook her head and said "It really shouldn't be that difficult. Let me see your receipt."
She processed a "return" for the original $89 purchase and then rang it up for $39. A $50
cash discount, not a store card. Home run!
There was another person nearby who had apparently overheard our conversation because
she said "If you need my code to make this right, just let me know." I guess the Asst Manager
I originally talked was just an A-Hole. I left happy and I bet that employee felt good about
solving a customer issue.
Perseverance paid off.
On Tue, 5 Oct 2021 18:30:01 -0700 (PDT), DerbyDad03
<teama...@eznet.net> wrote:
On Sunday, October 3, 2021 at 1:11:48 PM UTC-4, Leon wrote:
On 10/3/2021 11:14 AM, DerbyDad03 wrote:
On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:I have 4 tool cabinets 32 drawers, 3 mobile, 1 that is stationary under
On 10/2/2021 11:47 AM, DerbyDad03 wrote:
I bought this Husky tool chest today.You have 3/4 extension slides.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I
want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
I would return the box and get one that actually has full extension slides.
If you get money back on this one, you still have a 3/4 extension slides
and those can be a PIA especially on shallow drawers. Maybe not today >> >> but one day after you have loaded that box with tools and you will wish >> >> you had full extension.
All else considered - price, size, etc. - I can live with the 3/4 slides.
This 4 drawer tool chest is replacing a 3 drawer chest that is about
half the size of the new one. That one only had 3/4-ish slides and I
lived with it, fully loaded, for 20+ years. The contents won't change
much. In fact, some items from the top of the garage workbench
have already found a new home in the extra drawer
my work bench. The smallest drawers are on the Husky that I linked to.
I have one empty drawer and that is on the Husky top box bottom left
hand corner.
Then there are steel parts drawers, 24 of those from my old automotive
parts inventory days, donated by a vendor 40 years ago.
I do not count plastic drawers. ;~)
Would I like more storage room? Yes. ;~)
I wish you luck!
This is more of a principal thing. I tried to get some price-relief this >> > morning but it didn't work. I'll try again on Monday.
I stopped by HD this morning and pointed out the discrepancy. The
assistant manager that I spoke with said that my beef is with Husky,
not Home Depot. I reminded him that Huskey is owned by Home Depot.
He agreed, but said that Husky is responsible for their own product
labeling, descriptions, etc. His only suggestion was that I return the >> > item if I didn't think that it was as advertised. I asked if he could do >> > anything about the price and he said no.
I'm going to call HD on Monday and ask for a manager. If that doesn't
work, one more phone call to Husky and then I'm done, other than
writing a review detailing the issue.
Well, this worked out better than I expected!
As a reminder, when I spoke to an Asst Manager on Sunday, he pushed me off to Husky.
When I asked for some "price relief" he said that he couldn't do that and that I could
return the item if I wasn't happy with it. It should be noted that if he had agreed to some
price relief and asked me how much, I would have said a $20 store card would make me
happy. Strike 1.
Yesterday, I called Husky. "Sorry sir, but we only deal with warranty issues and parts. If you
aren't happy with the product, you can return it to the store for a refund. However, I will pass
this information on to the manufacturer to address. We don't want the incorrect information
listed on our packaging. Thank you for bringing this to our attention." Strike 2.
So, one last person-to-person attempt for me. I stopped at the store this evening and went
directly to Customer Service, receipt in hand. I asked to speak to a Manager about an issue
I had with a product I had purchased. I don't even know if the person I was speaking to was
a manager, but she asked me what the problem was. I explained the issue with the slides and
then told her that an Asst Manager told me that my options were to return it or call Husky and
see what they could do. I told her that I don't want to return it, just that I don't think I got my
money's worth, based on the description on the box.
She shook her head and said "It really shouldn't be that difficult. Let me see your receipt."
She processed a "return" for the original $89 purchase and then rang it up for $39. A $50
cash discount, not a store card. Home run!
There was another person nearby who had apparently overheard our conversation because
she said "If you need my code to make this right, just let me know." I guess the Asst Manager
I originally talked was just an A-Hole. I left happy and I bet that employee felt good about
solving a customer issue.
Perseverance paid off.My guess is discussing it reasonably her made accommodating you easy.
Good on your persistence, $50 is damn good.
I bought this Husky tool chest today.On home depots page it states Regular Slides
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)
On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)On home depots page it states Regular Slides
On Saturday, October 9, 2021 at 2:18:01 PM UTC-4, Mark H wrote:Point is HD says "Standard slides" not full extension you need to contact husky as it appears they were the ones that said full. FYI i'm not standing up for HD as I have gone to war with them !and won
On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
No it doesn't. On the website it says "Standard Drawer Slides"(Frustrating, but the price was right and the chest fits perfectly where IOn home depots page it states Regular Slides
want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
Aside from that, what's your point?
On Saturday, October 9, 2021 at 3:14:58 PM UTC-5, DerbyDad03 wrote:
On Saturday, October 9, 2021 at 2:18:01 PM UTC-4, Mark H wrote:
On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
I bought this Husky tool chest today.
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on
the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension
slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
No it doesn't. On the website it says "Standard Drawer Slides"(Frustrating, but the price was right and the chest fits perfectly where IOn home depots page it states Regular Slides
want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
It's worth a try.)
Aside from that, what's your point?Point is HD says "Standard slides" not full extension you need to contact husky as it appears they were the ones that said full. FYI i'm not standing up for HD as I have gone to war with them !and won
On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
I bought this Husky tool chest today.On home depots page it states Regular Slides
https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731
It doesn't say it on the website, but both the box and the label that was on >> the drawer say "Full Extension Slides":
https://i.imgur.com/OxcOrtz.jpg
The drawers are 11" deep and when open there is 2" inches unexposed
at the back of the drawer.
https://i.imgur.com/gerQkWz.jpg
I've got a valid beef here, right? When I build drawers with full extension >> slides, I get this:
https://i.imgur.com/eQyQb5p.jpg
(Frustrating, but the price was right and the chest fits perfectly where I >> want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >> It's worth a try.)
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