• What's The Definition Of 'Full Extension Slide'?

    From DerbyDad03@21:1/5 to All on Sat Oct 2 09:47:37 2021
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From hubops@ccanoemail.ca@21:1/5 to teamarrows@eznet.net on Sat Oct 2 13:58:59 2021
    On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
    <teamarrows@eznet.net> wrote:

    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on >the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension >slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I >want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >It's worth a try.)


    Yep - I'd probably try a complaint.
    Any chance that they were installed wrong ?
    . maybe there's a second set of screw holes ?
    < doubtful but just a thought .. >
    John T.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From J. Clarke@21:1/5 to hubops@ccanoemail.ca on Sat Oct 2 16:28:42 2021
    On Sat, 02 Oct 2021 13:58:59 -0400, hubops@ccanoemail.ca wrote:

    On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
    <teamarrows@eznet.net> wrote:

    I bought this Husky tool chest today.
    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on >>the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension >>slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I >>want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >>It's worth a try.)


    Yep - I'd probably try a complaint.
    Any chance that they were installed wrong ?
    . maybe there's a second set of screw holes ?
    < doubtful but just a thought .. >
    John T.

    It looks like the drawers on the Husky chest are recessed a bit. Does
    the first drawer, closed, overlap the second drawer, open?

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to J. Clarke on Sat Oct 2 14:35:43 2021
    On Saturday, October 2, 2021 at 4:28:47 PM UTC-4, J. Clarke wrote:
    On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:

    On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
    <teama...@eznet.net> wrote:

    I bought this Husky tool chest today.
    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension >>slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I >>want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >>It's worth a try.)


    Yep - I'd probably try a complaint.
    Any chance that they were installed wrong ?
    . maybe there's a second set of screw holes ?
    < doubtful but just a thought .. >
    John T.
    It looks like the drawers on the Husky chest are recessed a bit. Does
    the first drawer, closed, overlap the second drawer, open?

    I'm not quite sure what you are asking and I'm really not sure why you are asking
    John T and not me. In any case, I'll take a shot.

    Yes, the front of the 4 drawers are inset from the front of the case by about 3/4"
    with a casual push to a stopped/closed position. If I push the drawers hard enough to engage a detent, the front of the handles are flush with the case and the front of the drawer box itself is then inset about 1".

    As far as the overlap question, the best I can say is that none of the drawers open
    the full 11". There 2 1/8" left inside the case on all 4 drawers. So, yes, I guess
    the first drawer, closed, overlaps the second drawer, open, but so does the case
    itself.

    https://i.imgur.com/bGwXygJ.jpg

    Even if Home Depot claims that the 1" inset has to be subtracted from "full extension"
    we're still short by about 1 1/8" from "full".

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Markem618@21:1/5 to teamarrows@eznet.net on Sat Oct 2 18:10:47 2021
    On Sat, 2 Oct 2021 14:35:43 -0700 (PDT), DerbyDad03
    <teamarrows@eznet.net> wrote:

    On Saturday, October 2, 2021 at 4:28:47 PM UTC-4, J. Clarke wrote:
    On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:

    On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
    <teama...@eznet.net> wrote:

    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I >> >>want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)


    Yep - I'd probably try a complaint.
    Any chance that they were installed wrong ?
    . maybe there's a second set of screw holes ?
    < doubtful but just a thought .. >
    John T.
    It looks like the drawers on the Husky chest are recessed a bit. Does
    the first drawer, closed, overlap the second drawer, open?

    I'm not quite sure what you are asking and I'm really not sure why you are asking
    John T and not me. In any case, I'll take a shot.

    Yes, the front of the 4 drawers are inset from the front of the case by about 3/4"
    with a casual push to a stopped/closed position. If I push the drawers hard >enough to engage a detent, the front of the handles are flush with the case and
    the front of the drawer box itself is then inset about 1".

    As far as the overlap question, the best I can say is that none of the drawers open
    the full 11". There 2 1/8" left inside the case on all 4 drawers. So, yes, I guess
    the first drawer, closed, overlaps the second drawer, open, but so does the case
    itself.

    https://i.imgur.com/bGwXygJ.jpg

    Even if Home Depot claims that the 1" inset has to be subtracted from "full extension"
    we're still short by about 1 1/8" from "full".

    I think the manufacturers purchasing department bought the cheaper
    slides and did not tell anyone.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Markem618@21:1/5 to teamarrows@eznet.net on Sat Oct 2 18:26:39 2021
    On Sat, 2 Oct 2021 16:22:27 -0700 (PDT), DerbyDad03
    <teamarrows@eznet.net> wrote:

    On Saturday, October 2, 2021 at 7:10:55 PM UTC-4, Markem618 wrote:
    On Sat, 2 Oct 2021 14:35:43 -0700 (PDT), DerbyDad03
    <teama...@eznet.net> wrote:

    On Saturday, October 2, 2021 at 4:28:47 PM UTC-4, J. Clarke wrote:
    On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:

    On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
    <teama...@eznet.net> wrote:

    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)


    Yep - I'd probably try a complaint.
    Any chance that they were installed wrong ?
    . maybe there's a second set of screw holes ?
    < doubtful but just a thought .. >
    John T.
    It looks like the drawers on the Husky chest are recessed a bit. Does
    the first drawer, closed, overlap the second drawer, open?

    I'm not quite sure what you are asking and I'm really not sure why you are asking
    John T and not me. In any case, I'll take a shot.

    Yes, the front of the 4 drawers are inset from the front of the case by about 3/4"
    with a casual push to a stopped/closed position. If I push the drawers hard >> >enough to engage a detent, the front of the handles are flush with the case and
    the front of the drawer box itself is then inset about 1".

    As far as the overlap question, the best I can say is that none of the drawers open
    the full 11". There 2 1/8" left inside the case on all 4 drawers. So, yes, I guess
    the first drawer, closed, overlaps the second drawer, open, but so does the case
    itself.

    https://i.imgur.com/bGwXygJ.jpg

    Even if Home Depot claims that the 1" inset has to be subtracted from "full extension"
    we're still short by about 1 1/8" from "full".
    I think the manufacturers purchasing department bought the cheaper
    slides and did not tell anyone.

    Well, I plan on telling someone. ;-)

    Like I said, it's worth a shot to maybe get some money back.

    I would too, good luck.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to All on Sat Oct 2 16:22:27 2021
    On Saturday, October 2, 2021 at 7:10:55 PM UTC-4, Markem618 wrote:
    On Sat, 2 Oct 2021 14:35:43 -0700 (PDT), DerbyDad03
    <teama...@eznet.net> wrote:

    On Saturday, October 2, 2021 at 4:28:47 PM UTC-4, J. Clarke wrote:
    On Sat, 02 Oct 2021 13:58:59 -0400, hub...@ccanoemail.ca wrote:

    On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
    <teama...@eznet.net> wrote:

    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)


    Yep - I'd probably try a complaint.
    Any chance that they were installed wrong ?
    . maybe there's a second set of screw holes ?
    < doubtful but just a thought .. >
    John T.
    It looks like the drawers on the Husky chest are recessed a bit. Does
    the first drawer, closed, overlap the second drawer, open?

    I'm not quite sure what you are asking and I'm really not sure why you are asking
    John T and not me. In any case, I'll take a shot.

    Yes, the front of the 4 drawers are inset from the front of the case by about 3/4"
    with a casual push to a stopped/closed position. If I push the drawers hard >enough to engage a detent, the front of the handles are flush with the case and
    the front of the drawer box itself is then inset about 1".

    As far as the overlap question, the best I can say is that none of the drawers open
    the full 11". There 2 1/8" left inside the case on all 4 drawers. So, yes, I guess
    the first drawer, closed, overlaps the second drawer, open, but so does the case
    itself.

    https://i.imgur.com/bGwXygJ.jpg

    Even if Home Depot claims that the 1" inset has to be subtracted from "full extension"
    we're still short by about 1 1/8" from "full".
    I think the manufacturers purchasing department bought the cheaper
    slides and did not tell anyone.

    Well, I plan on telling someone. ;-)

    Like I said, it's worth a shot to maybe get some money back.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Leon@21:1/5 to Leon on Sun Oct 3 09:06:37 2021
    On 10/3/2021 9:05 AM, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731


    It doesn't say it on the website, but both the box and the label that
    was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full
    extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly
    where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I
    complained.
    It's worth a try.)



    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides.

    If you get money back on this one, you still have a 3/4 extension slides
    and those can be a PIA especially on shallow drawers.  Maybe not today
    but one day after you have loaded that box with tools and you will wish
    you had full extension.



    I have this one and one I build that is similar in size.

    Get this one. ;~)

    https://www.homedepot.com/p/Husky-Industrial-52-in-W-x-21-5-in-D-15-Drawer-Tool-Chest-and-Rolling-Cabinet-Combo-with-LED-Light-in-Matte-Black-H52CH6TR9HDV3/309210140

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Leon@21:1/5 to All on Sun Oct 3 09:05:02 2021
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)



    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides.

    If you get money back on this one, you still have a 3/4 extension slides
    and those can be a PIA especially on shallow drawers. Maybe not today
    but one day after you have loaded that box with tools and you will wish
    you had full extension.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to Leon on Sun Oct 3 09:14:52 2021
    On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)

    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides.

    If you get money back on this one, you still have a 3/4 extension slides
    and those can be a PIA especially on shallow drawers. Maybe not today
    but one day after you have loaded that box with tools and you will wish
    you had full extension.

    All else considered - price, size, etc. - I can live with the 3/4 slides.

    This 4 drawer tool chest is replacing a 3 drawer chest that is about
    half the size of the new one. That one only had 3/4-ish slides and I
    lived with it, fully loaded, for 20+ years. The contents won't change
    much. In fact, some items from the top of the garage workbench
    have already found a new home in the extra drawer

    This is more of a principal thing. I tried to get some price-relief this morning but it didn't work. I'll try again on Monday.

    I stopped by HD this morning and pointed out the discrepancy. The
    assistant manager that I spoke with said that my beef is with Husky,
    not Home Depot. I reminded him that Huskey is owned by Home Depot.

    He agreed, but said that Husky is responsible for their own product
    labeling, descriptions, etc. His only suggestion was that I return the
    item if I didn't think that it was as advertised. I asked if he could do anything about the price and he said no.

    I'm going to call HD on Monday and ask for a manager. If that doesn't
    work, one more phone call to Husky and then I'm done, other than
    writing a review detailing the issue.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to Leon on Sun Oct 3 09:20:21 2021
    On Sunday, October 3, 2021 at 10:06:45 AM UTC-4, Leon wrote:
    On 10/3/2021 9:05 AM, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731


    It doesn't say it on the website, but both the box and the label that
    was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full
    extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly
    where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I
    complained.
    It's worth a try.)



    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides.

    If you get money back on this one, you still have a 3/4 extension slides and those can be a PIA especially on shallow drawers. Maybe not today
    but one day after you have loaded that box with tools and you will wish
    you had full extension.
    I have this one and one I build that is similar in size.

    Get this one. ;~)

    https://www.homedepot.com/p/Husky-Industrial-52-in-W-x-21-5-in-D-15-Drawer-Tool-Chest-and-Rolling-Cabinet-Combo-with-LED-Light-in-Matte-Black-H52CH6TR9HDV3/309210140

    How many Domino tenons would I need to build the addition required to
    fit that in my garage? ;-)

    Actually, there's a matching rolling bottom for the tool chest I bought. $129. Same slide issue. Could I find a use for it? Sure. Do I need it? No.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Leon@21:1/5 to All on Sun Oct 3 12:00:12 2021
    On 10/3/2021 11:20 AM, DerbyDad03 wrote:
    On Sunday, October 3, 2021 at 10:06:45 AM UTC-4, Leon wrote:
    On 10/3/2021 9:05 AM, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731


    It doesn't say it on the website, but both the box and the label that
    was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full
    extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly
    where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I
    complained.
    It's worth a try.)



    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides. >>>
    If you get money back on this one, you still have a 3/4 extension slides >>> and those can be a PIA especially on shallow drawers. Maybe not today
    but one day after you have loaded that box with tools and you will wish
    you had full extension.
    I have this one and one I build that is similar in size.

    Get this one. ;~)

    https://www.homedepot.com/p/Husky-Industrial-52-in-W-x-21-5-in-D-15-Drawer-Tool-Chest-and-Rolling-Cabinet-Combo-with-LED-Light-in-Matte-Black-H52CH6TR9HDV3/309210140

    How many Domino tenons would I need to build the addition required to
    fit that in my garage? ;-)

    3844 Domino's. Actually that link looks like my box but mine has 6 casters.






    Actually, there's a matching rolling bottom for the tool chest I bought. $129.
    Same slide issue. Could I find a use for it? Sure. Do I need it? No.

    Consider that you never have enough storage space and the bottom chest
    normally does not take up any more floor space than the top box, if the
    top box is sitting on the floor.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Leon@21:1/5 to All on Sun Oct 3 12:11:39 2021
    On 10/3/2021 11:14 AM, DerbyDad03 wrote:
    On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension >>> slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I >>> want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >>> It's worth a try.)

    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides. >>
    If you get money back on this one, you still have a 3/4 extension slides
    and those can be a PIA especially on shallow drawers. Maybe not today
    but one day after you have loaded that box with tools and you will wish
    you had full extension.

    All else considered - price, size, etc. - I can live with the 3/4 slides.

    This 4 drawer tool chest is replacing a 3 drawer chest that is about
    half the size of the new one. That one only had 3/4-ish slides and I
    lived with it, fully loaded, for 20+ years. The contents won't change
    much. In fact, some items from the top of the garage workbench
    have already found a new home in the extra drawer

    I have 4 tool cabinets 32 drawers, 3 mobile, 1 that is stationary under
    my work bench. The smallest drawers are on the Husky that I linked to.
    I have one empty drawer and that is on the Husky top box bottom left
    hand corner.
    Then there are steel parts drawers, 24 of those from my old automotive
    parts inventory days, donated by a vendor 40 years ago.

    I do not count plastic drawers. ;~)

    Would I like more storage room? Yes. ;~)





    This is more of a principal thing. I tried to get some price-relief this morning but it didn't work. I'll try again on Monday.

    I stopped by HD this morning and pointed out the discrepancy. The
    assistant manager that I spoke with said that my beef is with Husky,
    not Home Depot. I reminded him that Huskey is owned by Home Depot.

    He agreed, but said that Husky is responsible for their own product
    labeling, descriptions, etc. His only suggestion was that I return the
    item if I didn't think that it was as advertised. I asked if he could do anything about the price and he said no.

    I'm going to call HD on Monday and ask for a manager. If that doesn't
    work, one more phone call to Husky and then I'm done, other than
    writing a review detailing the issue.

    I wish you luck!

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From ads@21:1/5 to teamarrows@eznet.net on Sun Oct 3 20:35:21 2021
    On Sat, 2 Oct 2021 09:47:37 -0700 (PDT), DerbyDad03
    <teamarrows@eznet.net> wrote:

    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on >the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension >slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I >want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >It's worth a try.)

    I had a problem with the rather stupid way the local HD wanted to
    "replace" an incorrectly made screen in a storm window some years ago:
    Buy another storm window and then return the original window for
    credit.
    It's an older house and I spent time with sheet metal shears getting
    the storm window's frame to match the shape of the window. No way
    I'll spend those $$ again and have to put that much time into this -
    we'll just not raise that window.
    I wrote the CEO of HD (yes, paper letter) about their no-win process
    of exchange and got a letter of apology and a $100 HD gift card in
    return. That more than covered the replacement window.

    Don't know ir they'll do the same for you but it only costs you $1
    (paper, envelope, stamp) and some time. It might be in how well you
    present your case - I do have 8 fiction books up on Amazon ;- )

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to Leon on Tue Oct 5 18:30:01 2021
    On Sunday, October 3, 2021 at 1:11:48 PM UTC-4, Leon wrote:
    On 10/3/2021 11:14 AM, DerbyDad03 wrote:
    On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)

    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides.

    If you get money back on this one, you still have a 3/4 extension slides >> and those can be a PIA especially on shallow drawers. Maybe not today
    but one day after you have loaded that box with tools and you will wish
    you had full extension.

    All else considered - price, size, etc. - I can live with the 3/4 slides.

    This 4 drawer tool chest is replacing a 3 drawer chest that is about
    half the size of the new one. That one only had 3/4-ish slides and I
    lived with it, fully loaded, for 20+ years. The contents won't change
    much. In fact, some items from the top of the garage workbench
    have already found a new home in the extra drawer
    I have 4 tool cabinets 32 drawers, 3 mobile, 1 that is stationary under
    my work bench. The smallest drawers are on the Husky that I linked to.
    I have one empty drawer and that is on the Husky top box bottom left
    hand corner.
    Then there are steel parts drawers, 24 of those from my old automotive
    parts inventory days, donated by a vendor 40 years ago.

    I do not count plastic drawers. ;~)

    Would I like more storage room? Yes. ;~)

    This is more of a principal thing. I tried to get some price-relief this morning but it didn't work. I'll try again on Monday.

    I stopped by HD this morning and pointed out the discrepancy. The
    assistant manager that I spoke with said that my beef is with Husky,
    not Home Depot. I reminded him that Huskey is owned by Home Depot.

    He agreed, but said that Husky is responsible for their own product labeling, descriptions, etc. His only suggestion was that I return the
    item if I didn't think that it was as advertised. I asked if he could do anything about the price and he said no.

    I'm going to call HD on Monday and ask for a manager. If that doesn't
    work, one more phone call to Husky and then I'm done, other than
    writing a review detailing the issue.
    I wish you luck!

    Well, this worked out better than I expected!

    As a reminder, when I spoke to an Asst Manager on Sunday, he pushed me off to Husky.
    When I asked for some "price relief" he said that he couldn't do that and that I could
    return the item if I wasn't happy with it. It should be noted that if he had agreed to some
    price relief and asked me how much, I would have said a $20 store card would make me
    happy. Strike 1.

    Yesterday, I called Husky. "Sorry sir, but we only deal with warranty issues and parts. If you
    aren't happy with the product, you can return it to the store for a refund. However, I will pass
    this information on to the manufacturer to address. We don't want the incorrect information
    listed on our packaging. Thank you for bringing this to our attention." Strike 2.

    So, one last person-to-person attempt for me. I stopped at the store this evening and went
    directly to Customer Service, receipt in hand. I asked to speak to a Manager about an issue
    I had with a product I had purchased. I don't even know if the person I was speaking to was
    a manager, but she asked me what the problem was. I explained the issue with the slides and
    then told her that an Asst Manager told me that my options were to return it or call Husky and
    see what they could do. I told her that I don't want to return it, just that I don't think I got my
    money's worth, based on the description on the box.

    She shook her head and said "It really shouldn't be that difficult. Let me see your receipt."
    She processed a "return" for the original $89 purchase and then rang it up for $39. A $50
    cash discount, not a store card. Home run!

    There was another person nearby who had apparently overheard our conversation because
    she said "If you need my code to make this right, just let me know." I guess the Asst Manager
    I originally talked was just an A-Hole. I left happy and I bet that employee felt good about
    solving a customer issue.

    Perseverance paid off.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Markem618@21:1/5 to teamarrows@eznet.net on Tue Oct 5 23:22:25 2021
    On Tue, 5 Oct 2021 18:30:01 -0700 (PDT), DerbyDad03
    <teamarrows@eznet.net> wrote:

    On Sunday, October 3, 2021 at 1:11:48 PM UTC-4, Leon wrote:
    On 10/3/2021 11:14 AM, DerbyDad03 wrote:
    On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)

    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides.

    If you get money back on this one, you still have a 3/4 extension slides >> >> and those can be a PIA especially on shallow drawers. Maybe not today
    but one day after you have loaded that box with tools and you will wish >> >> you had full extension.

    All else considered - price, size, etc. - I can live with the 3/4 slides. >> >
    This 4 drawer tool chest is replacing a 3 drawer chest that is about
    half the size of the new one. That one only had 3/4-ish slides and I
    lived with it, fully loaded, for 20+ years. The contents won't change
    much. In fact, some items from the top of the garage workbench
    have already found a new home in the extra drawer
    I have 4 tool cabinets 32 drawers, 3 mobile, 1 that is stationary under
    my work bench. The smallest drawers are on the Husky that I linked to.
    I have one empty drawer and that is on the Husky top box bottom left
    hand corner.
    Then there are steel parts drawers, 24 of those from my old automotive
    parts inventory days, donated by a vendor 40 years ago.

    I do not count plastic drawers. ;~)

    Would I like more storage room? Yes. ;~)

    This is more of a principal thing. I tried to get some price-relief this >> > morning but it didn't work. I'll try again on Monday.

    I stopped by HD this morning and pointed out the discrepancy. The
    assistant manager that I spoke with said that my beef is with Husky,
    not Home Depot. I reminded him that Huskey is owned by Home Depot.

    He agreed, but said that Husky is responsible for their own product
    labeling, descriptions, etc. His only suggestion was that I return the
    item if I didn't think that it was as advertised. I asked if he could do >> > anything about the price and he said no.

    I'm going to call HD on Monday and ask for a manager. If that doesn't
    work, one more phone call to Husky and then I'm done, other than
    writing a review detailing the issue.
    I wish you luck!

    Well, this worked out better than I expected!

    As a reminder, when I spoke to an Asst Manager on Sunday, he pushed me off to Husky.
    When I asked for some "price relief" he said that he couldn't do that and that I could
    return the item if I wasn't happy with it. It should be noted that if he had agreed to some
    price relief and asked me how much, I would have said a $20 store card would make me
    happy. Strike 1.

    Yesterday, I called Husky. "Sorry sir, but we only deal with warranty issues and parts. If you
    aren't happy with the product, you can return it to the store for a refund. However, I will pass
    this information on to the manufacturer to address. We don't want the incorrect information
    listed on our packaging. Thank you for bringing this to our attention." Strike 2.

    So, one last person-to-person attempt for me. I stopped at the store this evening and went
    directly to Customer Service, receipt in hand. I asked to speak to a Manager about an issue
    I had with a product I had purchased. I don't even know if the person I was speaking to was
    a manager, but she asked me what the problem was. I explained the issue with the slides and
    then told her that an Asst Manager told me that my options were to return it or call Husky and
    see what they could do. I told her that I don't want to return it, just that I don't think I got my
    money's worth, based on the description on the box.

    She shook her head and said "It really shouldn't be that difficult. Let me see your receipt."
    She processed a "return" for the original $89 purchase and then rang it up for $39. A $50
    cash discount, not a store card. Home run!

    There was another person nearby who had apparently overheard our conversation because
    she said "If you need my code to make this right, just let me know." I guess the Asst Manager
    I originally talked was just an A-Hole. I left happy and I bet that employee felt good about
    solving a customer issue.

    Perseverance paid off.

    My guess is discussing it reasonably her made accommodating you easy.
    Good on your persistence, $50 is damn good.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to All on Wed Oct 6 02:27:42 2021
    On Wednesday, October 6, 2021 at 12:22:32 AM UTC-4, Markem618 wrote:
    On Tue, 5 Oct 2021 18:30:01 -0700 (PDT), DerbyDad03
    <teama...@eznet.net> wrote:

    On Sunday, October 3, 2021 at 1:11:48 PM UTC-4, Leon wrote:
    On 10/3/2021 11:14 AM, DerbyDad03 wrote:
    On Sunday, October 3, 2021 at 10:05:11 AM UTC-4, Leon wrote:
    On 10/2/2021 11:47 AM, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)

    You have 3/4 extension slides.


    I would return the box and get one that actually has full extension slides.

    If you get money back on this one, you still have a 3/4 extension slides
    and those can be a PIA especially on shallow drawers. Maybe not today >> >> but one day after you have loaded that box with tools and you will wish >> >> you had full extension.

    All else considered - price, size, etc. - I can live with the 3/4 slides.

    This 4 drawer tool chest is replacing a 3 drawer chest that is about
    half the size of the new one. That one only had 3/4-ish slides and I
    lived with it, fully loaded, for 20+ years. The contents won't change
    much. In fact, some items from the top of the garage workbench
    have already found a new home in the extra drawer
    I have 4 tool cabinets 32 drawers, 3 mobile, 1 that is stationary under
    my work bench. The smallest drawers are on the Husky that I linked to.
    I have one empty drawer and that is on the Husky top box bottom left
    hand corner.
    Then there are steel parts drawers, 24 of those from my old automotive
    parts inventory days, donated by a vendor 40 years ago.

    I do not count plastic drawers. ;~)

    Would I like more storage room? Yes. ;~)

    This is more of a principal thing. I tried to get some price-relief this >> > morning but it didn't work. I'll try again on Monday.

    I stopped by HD this morning and pointed out the discrepancy. The
    assistant manager that I spoke with said that my beef is with Husky,
    not Home Depot. I reminded him that Huskey is owned by Home Depot.

    He agreed, but said that Husky is responsible for their own product
    labeling, descriptions, etc. His only suggestion was that I return the >> > item if I didn't think that it was as advertised. I asked if he could do >> > anything about the price and he said no.

    I'm going to call HD on Monday and ask for a manager. If that doesn't
    work, one more phone call to Husky and then I'm done, other than
    writing a review detailing the issue.
    I wish you luck!

    Well, this worked out better than I expected!

    As a reminder, when I spoke to an Asst Manager on Sunday, he pushed me off to Husky.
    When I asked for some "price relief" he said that he couldn't do that and that I could
    return the item if I wasn't happy with it. It should be noted that if he had agreed to some
    price relief and asked me how much, I would have said a $20 store card would make me
    happy. Strike 1.

    Yesterday, I called Husky. "Sorry sir, but we only deal with warranty issues and parts. If you
    aren't happy with the product, you can return it to the store for a refund. However, I will pass
    this information on to the manufacturer to address. We don't want the incorrect information
    listed on our packaging. Thank you for bringing this to our attention." Strike 2.

    So, one last person-to-person attempt for me. I stopped at the store this evening and went
    directly to Customer Service, receipt in hand. I asked to speak to a Manager about an issue
    I had with a product I had purchased. I don't even know if the person I was speaking to was
    a manager, but she asked me what the problem was. I explained the issue with the slides and
    then told her that an Asst Manager told me that my options were to return it or call Husky and
    see what they could do. I told her that I don't want to return it, just that I don't think I got my
    money's worth, based on the description on the box.

    She shook her head and said "It really shouldn't be that difficult. Let me see your receipt."
    She processed a "return" for the original $89 purchase and then rang it up for $39. A $50
    cash discount, not a store card. Home run!

    There was another person nearby who had apparently overheard our conversation because
    she said "If you need my code to make this right, just let me know." I guess the Asst Manager
    I originally talked was just an A-Hole. I left happy and I bet that employee felt good about
    solving a customer issue.

    Perseverance paid off.
    My guess is discussing it reasonably her made accommodating you easy.

    I discussed it reasonably with the Asst Manager and with the Husky rep.
    They weren't very accommodating.

    I understand that the Husky rep really couldn't do anything. The Asst Manager certainty could have.

    Good on your persistence, $50 is damn good.

    Tru dat!

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Mark H@21:1/5 to All on Sat Oct 9 11:17:58 2021
    On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)
    On home depots page it states Regular Slides

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to Mark H on Sat Oct 9 13:14:56 2021
    On Saturday, October 9, 2021 at 2:18:01 PM UTC-4, Mark H wrote:
    On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I want it. I wonder if HD would give me a "gift card" [$20?] if I complained. It's worth a try.)
    On home depots page it states Regular Slides

    No it doesn't. On the website it says "Standard Drawer Slides"

    Aside from that, what's your point?

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Mark H@21:1/5 to All on Sat Oct 9 13:49:12 2021
    On Saturday, October 9, 2021 at 3:14:58 PM UTC-5, DerbyDad03 wrote:
    On Saturday, October 9, 2021 at 2:18:01 PM UTC-4, Mark H wrote:
    On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)
    On home depots page it states Regular Slides
    No it doesn't. On the website it says "Standard Drawer Slides"

    Aside from that, what's your point?
    Point is HD says "Standard slides" not full extension you need to contact husky as it appears they were the ones that said full. FYI i'm not standing up for HD as I have gone to war with them !and won

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From DerbyDad03@21:1/5 to Mark H on Sat Oct 9 17:26:12 2021
    On Saturday, October 9, 2021 at 4:49:14 PM UTC-4, Mark H wrote:
    On Saturday, October 9, 2021 at 3:14:58 PM UTC-5, DerbyDad03 wrote:
    On Saturday, October 9, 2021 at 2:18:01 PM UTC-4, Mark H wrote:
    On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on
    the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension
    slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I
    want it. I wonder if HD would give me a "gift card" [$20?] if I complained.
    It's worth a try.)
    On home depots page it states Regular Slides
    No it doesn't. On the website it says "Standard Drawer Slides"

    Aside from that, what's your point?
    Point is HD says "Standard slides" not full extension you need to contact husky as it appears they were the ones that said full. FYI i'm not standing up for HD as I have gone to war with them !and won

    Perhaps you should try reading the rest of the thread. Somewhere around the 15th post
    you'll see that the issue has been addressed and resolved to my satisfaction - by HD.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Leon@21:1/5 to Mark H on Sun Oct 10 09:49:54 2021
    On 10/9/2021 1:17 PM, Mark H wrote:
    On Saturday, October 2, 2021 at 11:47:40 AM UTC-5, DerbyDad03 wrote:
    I bought this Husky tool chest today.

    https://www.homedepot.com/p/Husky-26-in-W-4-Drawer-Tool-Chest-in-Gloss-Black-HKST98065BK/309580731

    It doesn't say it on the website, but both the box and the label that was on >> the drawer say "Full Extension Slides":

    https://i.imgur.com/OxcOrtz.jpg

    The drawers are 11" deep and when open there is 2" inches unexposed
    at the back of the drawer.

    https://i.imgur.com/gerQkWz.jpg

    I've got a valid beef here, right? When I build drawers with full extension >> slides, I get this:

    https://i.imgur.com/eQyQb5p.jpg

    (Frustrating, but the price was right and the chest fits perfectly where I >> want it. I wonder if HD would give me a "gift card" [$20?] if I complained. >> It's worth a try.)
    On home depots page it states Regular Slides


    Regardless of that the page says, the actual box that holds the tool box
    states full extension and that was incorrect.

    Regardless of fault, good customer service is not making the customer do
    the leg work to correct an issue for a product that that the retailer sells.

    While the root problem may not be HD's fault it is certainly not the
    customers fault at all. It is HD's responsibility to stand behind the
    products that it had chosen to sell to its customers.

    This is just another example of consumers having to put up with lower standards.

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