Hi all,
In November, my wife and I bought a Lance 1475 from a dealer in
Indianapolis. We put it in a storage lot, then went camping in
Kentucky for about four days in March. When getting it ready for
storage again the slide out would not go all the way in, one
corner hung. I took it to the dealer, and they've had it since
March 31.
I've pestered them periodically, and still no timeline for repair.
It's been two and a half, going on three months, and all they can
say is that Lippert (the slide manufacturer) has agreed to come do
the repair, but they (the dealer) keep getting put off on a date.
I told them I wasn't sure we'd made the right purchase decision
and suggested maybe they should just keep it and refund my money.
That got a bit of communication when they had been silent, but
still no actual progress.
Any advice for me on how to deal with this?
Hi all,
In November, my wife and I bought a Lance 1475 from a dealer in
Indianapolis. We put it in a storage lot, then went camping in
Kentucky for about four days in March. When getting it ready for
storage again the slide out would not go all the way in, one
corner hung. I took it to the dealer, and they've had it since
March 31.
I've pestered them periodically, and still no timeline for repair.
It's been two and a half, going on three months, and all they can
say is that Lippert (the slide manufacturer) has agreed to come do
the repair, but they (the dealer) keep getting put off on a date.
I told them I wasn't sure we'd made the right purchase decision
and suggested maybe they should just keep it and refund my money.
That got a bit of communication when they had been silent, but
still no actual progress.
Any advice for me on how to deal with this?
On 6/19/2023 7:57 PM, Ted Heise wrote:
Hi all,
In November, my wife and I bought a Lance 1475 from a dealer in
Indianapolis. We put it in a storage lot, then went camping in
Kentucky for about four days in March. When getting it ready for
storage again the slide out would not go all the way in, one
corner hung. I took it to the dealer, and they've had it since
March 31.
I've pestered them periodically, and still no timeline for repair.
It's been two and a half, going on three months, and all they can
say is that Lippert (the slide manufacturer) has agreed to come do
the repair, but they (the dealer) keep getting put off on a date.
I told them I wasn't sure we'd made the right purchase decision
and suggested maybe they should just keep it and refund my money.
That got a bit of communication when they had been silent, but
still no actual progress.
Any advice for me on how to deal with this?
a possibility from the link below:
If your RV is not properly repaired by the dealer at no charge to you,
or if repairs and delays are taking an unreasonable time (typically more
than 30 days,) you may be able to bring a lemon law claim or breach of warranty claim against the RV manufacturer. You should contact an
experienced lemon lawyer to find out more about your rights, and whether
you are eligible to bring a lemon law claim. The laws are different in
every state, particularly for RVs, so it is not advisable to rely on the legal advice of friends, family, or fellow RVers who may have been in a
very different situation or state to you. Most lemon lawyers, like
Timothy Abeel & Associates, will offer an initial consultation for free.
And if you succeed with a lemon law claim, the manufacturer is required
by law to pay all of your legal fees.
<https://www.timothyabeel.com/blog/problems-with-your-rv-and-your-dealer-wont-fix-it/>
On 6/19/2023 7:57 PM, Ted Heise wrote:
Hi all,
In November, my wife and I bought a Lance 1475 from a dealer in Indianapolis. We put it in a storage lot, then went camping in
Kentucky for about four days in March. When getting it ready for
storage again the slide out would not go all the way in, one
corner hung. I took it to the dealer, and they've had it since
March 31.
I've pestered them periodically, and still no timeline for repair.
It's been two and a half, going on three months, and all they can
say is that Lippert (the slide manufacturer) has agreed to come do
the repair, but they (the dealer) keep getting put off on a date.
I told them I wasn't sure we'd made the right purchase decision
and suggested maybe they should just keep it and refund my money.
That got a bit of communication when they had been silent, but
still no actual progress.
Any advice for me on how to deal with this?
a possibility from the link below:
If your RV is not properly repaired by the dealer at no charge to you,
or if repairs and delays are taking an unreasonable time (typically more than 30 days,) you may be able to bring a lemon law claim or breach of warranty claim against the RV manufacturer. You should contact an experienced lemon lawyer to find out more about your rights, and whether
you are eligible to bring a lemon law claim. The laws are different in
every state, particularly for RVs, so it is not advisable to rely on the legal advice of friends, family, or fellow RVers who may have been in a
very different situation or state to you. Most lemon lawyers, like
Timothy Abeel & Associates, will offer an initial consultation for free.
And if you succeed with a lemon law claim, the manufacturer is required
by law to pay all of your legal fees.
<https://www.timothyabeel.com/blog/problems-with-your-rv-and-your-dealer-wont-fix-it/>
Any advice for me on how to deal with this [slide repair]?
On 6/21/2023 7:28 AM, Ted Heise wrote:
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid
conflict, but I also think I'll want a working relationship
with this dealer for the next several years--so lawsuits and
the like seem excessive.
I'm thinking to call both Lippert and Lance to see if they can
expedite this long-delayed warranty work. Other input still
welcome, thanks!
You don't have to follow through on any of the suggestions, but
you have to let them know you want what you paid for and going
almost 3 months without your RV far exceeds the typical
requirement of over 30 days in most of the regulation. This is
forcing you to look into exercising your rights afforded in the
various Lemon laws. You actually DON'T want to get angry at
first with them, but you certainly DO want to be firm and know
your rights. There's nothing excessive about that.
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
but I also think I'll want a working relationship with this dealer
for the next several years--so lawsuits and the like seem
excessive.
I'm thinking to call both Lippert and Lance to see if they can
expedite this long-delayed warranty work. Other input still
welcome, thanks!
On 6/21/2023 7:28 AM, Ted Heise wrote:
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <the...@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
but I also think I'll want a working relationship with this dealer
for the next several years--so lawsuits and the like seem
excessive.
I'm thinking to call both Lippert and Lance to see if they can
expedite this long-delayed warranty work. Other input still
welcome, thanks!
You don't have to follow through on any of the suggestions, but you have
to let them know you want what you paid for and going almost 3 months without your RV far exceeds the typical requirement of over 30 days in
most of the regulation. This is forcing you to look into exercising
your rights afforded in the various Lemon laws. You actually DON'T want
to get angry at first with them, but you certainly DO want to be firm
and know your rights. There's nothing excessive about that.
On Wednesday, June 21, 2023 at 6:28:24???AM UTC-7, sticks wrote:
On 6/21/2023 7:28 AM, Ted Heise wrote:
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <the...@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid
conflict, but I also think I'll want a working relationship
with this dealer for the next several years--so lawsuits and
the like seem excessive.
I'm thinking to call both Lippert and Lance to see if they
can expedite this long-delayed warranty work. Other input
still welcome, thanks!
You don't have to follow through on any of the suggestions,
but you have to let them know you want what you paid for and
going almost 3 months without your RV far exceeds the typical
requirement of over 30 days in most of the regulation. This is
forcing you to look into exercising your rights afforded in
the various Lemon laws. You actually DON'T want to get angry
at first with them, but you certainly DO want to be firm and
know your rights. There's nothing excessive about that.
Where he lives there are no "various lemon laws" for
RVs. All he has is the Magnuson-Moss Warranty Act and that's
really a last resort when he's ready to give up on that rig. At
this point it would probably be a good idea to talk to a lawyer
so he knows where he stands. Mentioning that he had done this
to the dealer might help, or maybe not. The chances are that
the dealer has already been through this more than once, and
already knows where he stands.
Hi gents,
Circling back on this, I wanted to reiterate that we are not
seeing we've gotten what we paid for with our purchase. Going
almost 3 months without the RV is just not acceptable and far
exceeds the 30 day period typically considered reasonable for
warranty repairs (e.g., the Federal Magnuson-Moss Warranty Act).
I really don't want this to go to legal action, but I'm starting
to think we have little other recourse.
Thanks for any thoughts you may have.
Sincerely,
Ted
On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
Technobarbarian <technobarbarian@gmail.com> wrote:
On Wednesday, June 21, 2023 at 6:28:24???AM UTC-7, sticks wrote:
On 6/21/2023 7:28 AM, Ted Heise wrote:
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <the...@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid
conflict, but I also think I'll want a working relationship
with this dealer for the next several years--so lawsuits and
the like seem excessive.
I'm thinking to call both Lippert and Lance to see if they
can expedite this long-delayed warranty work. Other input
still welcome, thanks!
You don't have to follow through on any of the suggestions,
but you have to let them know you want what you paid for and
going almost 3 months without your RV far exceeds the typical
requirement of over 30 days in most of the regulation. This is
forcing you to look into exercising your rights afforded in
the various Lemon laws. You actually DON'T want to get angry
at first with them, but you certainly DO want to be firm and
know your rights. There's nothing excessive about that.
Where he lives there are no "various lemon laws" for
RVs. All he has is the Magnuson-Moss Warranty Act and that's
really a last resort when he's ready to give up on that rig. At
this point it would probably be a good idea to talk to a lawyer
so he knows where he stands. Mentioning that he had done this
to the dealer might help, or maybe not. The chances are that
the dealer has already been through this more than once, and
already knows where he stands.
Good added thoughts, but for better or worse I went ahead and sent
the below message to the owner...
Hi gents,
Circling back on this, I wanted to reiterate that we are not
seeing we've gotten what we paid for with our purchase. Going
almost 3 months without the RV is just not acceptable and far
exceeds the 30 day period typically considered reasonable for
warranty repairs (e.g., the Federal Magnuson-Moss Warranty Act).
I really don't want this to go to legal action, but I'm starting
to think we have little other recourse.
Thanks for any thoughts you may have.
Sincerely,
Ted
On Wednesday, June 21, 2023 at 6:28:24 AM UTC-7, sticks wrote:already knows where he stands.
On 6/21/2023 7:28 AM, Ted Heise wrote:
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <the...@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
but I also think I'll want a working relationship with this dealer
for the next several years--so lawsuits and the like seem
excessive.
I'm thinking to call both Lippert and Lance to see if they can
expedite this long-delayed warranty work. Other input still
welcome, thanks!
You don't have to follow through on any of the suggestions, but you have to let them know you want what you paid for and going almost 3 months without your RV far exceeds the typical requirement of over 30 days in most of the regulation. This is forcing you to look into exercisingWhere he lives there are no "various lemon laws" for RVs. All he has is the Magnuson-Moss Warranty Act and that's really a last resort when he's ready to give up on that rig.
your rights afforded in the various Lemon laws. You actually DON'T want
to get angry at first with them, but you certainly DO want to be firm
and know your rights. There's nothing excessive about that.
At this point it would probably be a good idea to talk to a lawyer so he knows where he stands. Mentioning that he had done this to the dealer might help, or maybe not. The chances are that the dealer has already been through this more than once, and
TB
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
but I also think I'll want a working relationship with this dealer
for the next several years--so lawsuits and the like seem
excessive.
I'm thinking to call both Lippert and Lance to see if they can
expedite this long-delayed warranty work. Other input still
welcome, thanks!
On Wed, 21 Jun 2023 12:28:18 -0000 (UTC), Ted Heise <theise@panix.com>
wrote:
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
I'm thinking to call both Lippert and Lance to see if they can
expedite this long-delayed warranty work. Other input still
welcome, thanks!
Shouldn't the dealer have done that months ago and be keeping
you informed? Do you know what part(s) are damaged and/or
broken? Do you feel that the dealer is doing all he can do to
make things right?
If you were showing major interest in purchasing the RV and the
slide jammed during a demo do you think it would have been
fixed in a week or two ay most? Showing you just how good the
service would be if you purchased it - or would it still be
sitting there damaged?
Good Luck.
Ted Heise <theise@panix.com> wrote:
On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
Technobarbarian <technobarbarian@gmail.com> wrote:
On Wednesday, June 21, 2023 at 6:28:24???AM UTC-7, sticks wrote:
On 6/21/2023 7:28 AM, Ted Heise wrote:
On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <the...@panix.com> wrote:
Any advice for me on how to deal with this [slide repair]?
Oof, kinda harsh suggestions. Granted I tend to avoid
conflict, but I also think I'll want a working relationship
with this dealer for the next several years--so lawsuits
and the like seem excessive.
You don't have to follow through on any of the suggestions,
but you have to let them know you want what you paid for and
going almost 3 months without your RV far exceeds the
typical requirement of over 30 days in most of the
regulation. This is forcing you to look into exercising your
rights afforded in the various Lemon laws. You actually
DON'T want to get angry at first with them, but you
certainly DO want to be firm and know your rights. There's
nothing excessive about that.
Where he lives there are no "various lemon laws" for RVs.
All he has is the Magnuson-Moss Warranty Act and that's
really a last resort when he's ready to give up on that rig.
At this point it would probably be a good idea to talk to a
lawyer so he knows where he stands. Mentioning that he had
done this to the dealer might help, or maybe not. The chances
are that the dealer has already been through this more than
once, and already knows where he stands.
Good added thoughts, but for better or worse I went ahead and
sent the below message to the owner...
Hi gents,
Circling back on this, I wanted to reiterate that we are not
seeing we've gotten what we paid for with our purchase.
Going almost 3 months without the RV is just not acceptable
and far exceeds the 30 day period typically considered
reasonable for warranty repairs (e.g., the Federal
Magnuson-Moss Warranty Act). I really don't want this to go
to legal action, but I'm starting to think we have little
other recourse.
Thanks for any thoughts you may have.
Sincerely,
Ted
Assertive. Good for you.
On Wed, 21 Jun 2023 15:24:11 -0000 (UTC),
George.Anthony <ganthony@gmail.net> wrote:
Ted Heise <theise@panix.com> wrote:
On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
Technobarbarian <technobarbarian@gmail.com> wrote:
Where he lives there are no "various lemon laws" for RVs.
All he has is the Magnuson-Moss Warranty Act and that's
really a last resort when he's ready to give up on that
rig. At this point it would probably be a good idea to talk
to a lawyer so he knows where he stands. Mentioning that he
had done this to the dealer might help, or maybe not. The
chances are that the dealer has already been through this
more than once, and already knows where he stands.
Good added thoughts, but for better or worse I went ahead
and sent the below message to the owner...
Circling back on this, I wanted to reiterate that we are
not seeing we've gotten what we paid for with our purchase.
Going almost 3 months without the RV is just not acceptable
and far exceeds the 30 day period typically considered
reasonable for warranty repairs (e.g., the Federal
Magnuson-Moss Warranty Act). I really don't want this to
go to legal action, but I'm starting to think we have
little other recourse.
Thanks for any thoughts you may have.
Assertive. Good for you.
Thanks.
In the way of an update, on Friday afternoon I got a voice mail
message from the service manager. They have ordered the parts,
expect to get them this week, and will get the repair done as
soon as they arrive. Fingers crossed they will follow through.
On Mon, 26 Jun 2023 12:40:20 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:
On Wed, 21 Jun 2023 15:24:11 -0000 (UTC),
George.Anthony <ganthony@gmail.net> wrote:
Ted Heise <theise@panix.com> wrote:
On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
Technobarbarian <technobarbarian@gmail.com> wrote:
Where he lives there are no "various lemon laws" for RVs.
All he has is the Magnuson-Moss Warranty Act and that's
really a last resort when he's ready to give up on that
rig. At this point it would probably be a good idea to talk
to a lawyer so he knows where he stands. Mentioning that he
had done this to the dealer might help, or maybe not. The
chances are that the dealer has already been through this
more than once, and already knows where he stands.
Good added thoughts, but for better or worse I went ahead
and sent the below message to the owner...
Circling back on this, I wanted to reiterate that we are
not seeing we've gotten what we paid for with our purchase.
Going almost 3 months without the RV is just not acceptable
and far exceeds the 30 day period typically considered
reasonable for warranty repairs (e.g., the Federal
Magnuson-Moss Warranty Act). I really don't want this to
go to legal action, but I'm starting to think we have
little other recourse.
Thanks for any thoughts you may have.
Assertive. Good for you.
Thanks.
In the way of an update, on Friday afternoon I got a voice mail
message from the service manager. They have ordered the parts,
expect to get them this week, and will get the repair done as
soon as they arrive. Fingers crossed they will follow through.
For those following along at home, I've gotten several calls from
the service manager this week. The repair was completed yesterday
and they were going to let the new caulking cure for a day or two.
Next week they will have the camper detailed, and I'll pick it up
on Friday.
Lesson? I probably should have been more assertive much sooner.
Thanks.Good added thoughts, but for better or worse I went aheadAssertive. Good for you.
and sent the below message to the owner...
Circling back on this, I wanted to reiterate that we are
not seeing we've gotten what we paid for with our purchase.
Going almost 3 months without the RV is just not acceptable
and far exceeds the 30 day period typically considered
reasonable for warranty repairs (e.g., the Federal
Magnuson-Moss Warranty Act). I really don't want this to
go to legal action, but I'm starting to think we have
little other recourse.
Thanks for any thoughts you may have.
In the way of an update, on Friday afternoon I got a voice mail
message from the service manager. They have ordered the parts,
expect to get them this week, and will get the repair done as
soon as they arrive. Fingers crossed they will follow through.
For those following along at home, I've gotten several calls from
the service manager this week. The repair was completed yesterday
and they were going to let the new caulking cure for a day or two.
Next week they will have the camper detailed, and I'll pick it up
on Friday.
Lesson? I probably should have been more assertive much sooner.
On Mon, 26 Jun 2023 12:40:20 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:
On Wed, 21 Jun 2023 15:24:11 -0000 (UTC),
George.Anthony <ganthony@gmail.net> wrote:
Ted Heise <theise@panix.com> wrote:
On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
Technobarbarian <technobarbarian@gmail.com> wrote:
Where he lives there are no "various lemon laws" for RVs.
All he has is the Magnuson-Moss Warranty Act and that's
really a last resort when he's ready to give up on that
rig. At this point it would probably be a good idea to talk
to a lawyer so he knows where he stands. Mentioning that he
had done this to the dealer might help, or maybe not. The
chances are that the dealer has already been through this
more than once, and already knows where he stands.
Good added thoughts, but for better or worse I went ahead
and sent the below message to the owner...
Circling back on this, I wanted to reiterate that we are
not seeing we've gotten what we paid for with our purchase.
Going almost 3 months without the RV is just not acceptable
and far exceeds the 30 day period typically considered
reasonable for warranty repairs (e.g., the Federal
Magnuson-Moss Warranty Act). I really don't want this to
go to legal action, but I'm starting to think we have
little other recourse.
Thanks for any thoughts you may have.
Assertive. Good for you.
Thanks.
In the way of an update, on Friday afternoon I got a voice mail
message from the service manager. They have ordered the parts,
expect to get them this week, and will get the repair done as
soon as they arrive. Fingers crossed they will follow through.
For those following along at home, I've gotten several calls from
the service manager this week. The repair was completed yesterday
and they were going to let the new caulking cure for a day or two.
Next week they will have the camper detailed, and I'll pick it up
on Friday.
Lesson? I probably should have been more assertive much sooner.
On 6/30/2023 9:54 AM, Ted Heise wrote:
In the way of an update, on Friday afternoon I got a voice mail
message from the service manager. They have ordered the parts,
expect to get them this week, and will get the repair done as
soon as they arrive. Fingers crossed they will follow through.
For those following along at home, I've gotten several calls from
the service manager this week. The repair was completed yesterday
and they were going to let the new caulking cure for a day or two.
Next week they will have the camper detailed, and I'll pick it up
on Friday.
Lesson? I probably should have been more assertive much sooner.That's really good to hear! Glad it all worked out in the end.
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