• Thank you for your feedback. Please accept our apologies.

    From kevin@kitchensource.com@21:1/5 to alhe...@earthlink.net on Tue Oct 4 09:16:00 2016
    On Thursday, May 3, 2007 at 3:28:43 PM UTC-4, alhe...@earthlink.net wrote:
    I recently ordered an item from this company and they replied that it
    would be backordered for two months. nevertheless they charged my
    credit card for the full cost of the item. when i registered a
    complaint, the customer service agent said this was standard practice
    for this company. at my request, they have now promised to refund to
    the credit card.

    even if this was done in good faith, they wanted to use my money for
    free for two months. and if the item was never supplied to them,
    would they have spontaneously refunded the charged amount? i'm not
    sure...

    fyi, this kitchensource-com company runs the following websites:
    :: Kitchen Accessories Unlimited
    :: Cabinet Accessories Unlimited
    :: Bathroom Accessories Unlimited
    :: Home Accessories Unlimited
    :: Patio Accessories Unlimited

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  • From kevin@kitchensource.com@21:1/5 to K-Dawg on Tue Oct 4 09:14:58 2016
    On Monday, June 18, 2007 at 1:13:51 PM UTC-4, K-Dawg wrote:
    On May 3, 8:51 pm, Dee Dee <deedo...@shentel.net> wrote:
    On May 3, 3:28 pm, alhell...@earthlink.net wrote:

    I recently ordered an item from this company and they replied that it would be backordered for two months. nevertheless they charged my
    credit card for the full cost of the item. when i registered a complaint, the customer service agent said this was standard practice
    for this company. at my request, they have now promised to refund to
    the credit card.

    even if this was done in good faith, they wanted to use my money for free for two months. and if the item was never supplied to them,
    would they have spontaneously refunded the charged amount? i'm not sure...

    fyi, this kitchensource-com company runs the following websites:
    :: Kitchen Accessories Unlimited
    :: Cabinet Accessories Unlimited
    :: Bathroom Accessories Unlimited
    :: Home Accessories Unlimited
    :: Patio Accessories Unlimited

    What was it that you ordered? How much? No matter whatthe amount, it
    is not right.

    Just as it is not right for one of the big, big hardware stores to
    want ALL the money up front before you even get a measurement -- and
    I'm talking about thousands of dollars.

    I,too, try to put charges on American Express as they tend to have the
    best policy of returning money that a company has not delivered the
    goods.

    Dee

    Hi Dee,

    Kevin from KitchenSource.com here. Thank you for your feedback. I'm terribly sorry that you feel mislead about your purchase with us.
    Please allow me to clarify what occurred with your order. Because
    products are generally in-stock and ready to ship, credit cards must automatically be approved at the time an order is placed. This
    practice ensures that there are enough available funds to cover the
    purchase before it ships. This is common practice when purchasing
    items online that are 'usually' ready to ship. Upon notification from
    the warehouse that the item you purchased was on backorder, you were immediately contacted and notified of the backorder, and the full
    amount credited back to your credit card. I certainly do apologize
    that your first choice of product was unavailable at the time you
    wanted it. Hopefully, that fact that you were notified of the
    backorder and credited in-full, both in good faith, will allow you to
    give us a second look. :) If you have any questions or concerns,
    please feel free to contact me directly.

    Kindest regards,
    Kevin Gleeson

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