Some months earlier than when the problem first appeared I had taken itWell done in fixing it and alerting others. However I suspect, indeed am fairly sure, that they cannot argue that unless they can demonstrate that the 'otside" of their network repair caused the other failure.
back to them with a shattered screen (I dropped it in the corner of a
glass table-top). My fault, no question, so no warranty.
Unfortunately their local Spark Shop had no 'loaner' phone available
that day and it was going to take 1 to 2 weeks to repair. As I need it
for my business,instead I took it to one of the generic repair shops
that appear to proliferate in shopping mall concourses. They replaced it
just fine in 30 minutes, but with a gold-coloured bezel rather that the >original black one - all they had in stock there and then.
Some months later the phone became too quiet to hear well through the >earpiece, even at full volume. They sent if away for repair but came
back to me saying that as it had been repaired 'outside' their network
(as the bezel colour was now different to the originally invoiced unit),
it would not be repaired under warranty, and would cost $475.
I decided to just put up with the low earpiece volume, and use the >speakerphone function when necessary.
After seeing a few comments online about the same issue, I had a look at
the earpiece grille through a magnifying 'jewelers loupe' eyeglass and
saw that all the grille holes bar one of the 30 or so was physically
blocked with dust and gunk. I cleared this in a matter of seconds by
pressing in some Blu-Tack and pulling back out.
I'm sure pretty much all users will end up with the volume problem at
some point (I'm no dustier or gunkier' than anybody else), so here is a >likely easy fix !
And f**k Spark.
geoff
geoff <geoff@nospamgeoffwood.org> wrote:
Some months earlier than when the problem first appeared I had taken itWell done in fixing it and alerting others. However I suspect, indeed am fairly
back to them with a shattered screen (I dropped it in the corner of a
glass table-top). My fault, no question, so no warranty.
Unfortunately their local Spark Shop had no 'loaner' phone available
that day and it was going to take 1 to 2 weeks to repair. As I need it
for my business,instead I took it to one of the generic repair shops
that appear to proliferate in shopping mall concourses. They replaced it
just fine in 30 minutes, but with a gold-coloured bezel rather that the
original black one - all they had in stock there and then.
Some months later the phone became too quiet to hear well through the
earpiece, even at full volume. They sent if away for repair but came
back to me saying that as it had been repaired 'outside' their network
(as the bezel colour was now different to the originally invoiced unit),
it would not be repaired under warranty, and would cost $475.
I decided to just put up with the low earpiece volume, and use the
speakerphone function when necessary.
After seeing a few comments online about the same issue, I had a look at
the earpiece grille through a magnifying 'jewelers loupe' eyeglass and
saw that all the grille holes bar one of the 30 or so was physically
blocked with dust and gunk. I cleared this in a matter of seconds by
pressing in some Blu-Tack and pulling back out.
I'm sure pretty much all users will end up with the volume problem at
some point (I'm no dustier or gunkier' than anybody else), so here is a
likely easy fix !
And f**k Spark.
geoff
sure, that they cannot argue that unless they can demonstrate that the 'otside"
of their network repair caused the other failure.
Several companies have tried that internationally and have paid the price. Epson and Brother are two examples.
Tony
Couldn't argue with that if they had a loan phone available, and
reasonable repair time, and were not planning on charging $475 for a
20 second job !
geoff
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 293 |
| Nodes: | 16 (2 / 14) |
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