Hi,
My very expensive, top brand-name, backhoe-loader broke down at 5 months
old. It was over a month ago when dealer took the machine back to their
shop in Alabama. Dealer says they can't tell me when repairs will be completed (under warranty) because of unavailability of parts (it needs
new transmission). That machine is necessary to do work on the farm.
Work that is not getting done right now.
Do I have any recourse against Corporate or Local Dealer? Could I force
a buyback under some kind of lemon law? Dealer has not been receptive
to a loaner. I simply don't have the patience to play these kinds of BS
games anymore.
Sure could use some constructive advice ......
On Thursday, November 3, 2022 at 10:37:24 AM UTC-5, tonopaw wrote:
Hi,
My very expensive, top brand-name, backhoe-loader broke down at 5 months
old. It was over a month ago when dealer took the machine back to their
shop in Alabama. Dealer says they can't tell me when repairs will be
completed (under warranty) because of unavailability of parts (it needs
new transmission). That machine is necessary to do work on the farm.
Work that is not getting done right now.
Do I have any recourse against Corporate or Local Dealer? Could I force
a buyback under some kind of lemon law? Dealer has not been receptive
to a loaner. I simply don't have the patience to play these kinds of BS
games anymore.
Sure could use some constructive advice ......
I am homed in on how dire the situation is for you as a farmer and how a
loaner (or just full replacement of the backhoe-loader) could resolve this.
I have two suggestions:
1.
On two occasions, the Better Business Bureau web site has worked well for me >in getting results, and fairly quickly. Try filing a complaint here: >https://www.bbb.org/file-a-complaint
2.
Google for contact information for the corporation that makes the machine. >Contact the corporation and tell them about the problem.
By any chance is this either a John Deere or Caterpillar machine?
In my experience, the larger the corporation, the better your chances of >getting resolution.
I am not an attorney.
On Thursday, November 3, 2022 at 10:37:24 AM UTC-5, tonopaw wrote:
Hi,
My very expensive, top brand-name, backhoe-loader broke down at 5 months
old. It was over a month ago when dealer took the machine back to their
shop in Alabama. Dealer says they can't tell me when repairs will be
completed (under warranty) because of unavailability of parts (it needs
new transmission). That machine is necessary to do work on the farm.
Work that is not getting done right now.
Do I have any recourse against Corporate or Local Dealer? Could I force
a buyback under some kind of lemon law? Dealer has not been receptive
to a loaner. I simply don't have the patience to play these kinds of BS
games anymore.
Sure could use some constructive advice ......
I am homed in on how dire the situation is for you as a farmer and how a >loaner (or just full replacement of the backhoe-loader) could resolve this.
I have two suggestions:
1.
On two occasions, the Better Business Bureau web site has worked well for
me
in getting results, and fairly quickly. Try filing a complaint here: >https://www.bbb.org/file-a-complaint
2.
Google for contact information for the corporation that makes the machine. >Contact the corporation and tell them about the problem.
By any chance is this either a John Deere or Caterpillar machine?
In my experience, the larger the corporation, the better your chances of >getting resolution.
I am not an attorney.
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