We have an immediate opening with our Direct Client, a Fortune 500 company as below. Please call me at 469 713 2635 or respond with your latest resume at your earliest.

Client : JPMC
Title : Java with IVR Location : Lewisville TX, Wilmington DE or Columbus OH
Duration : Long-Term Contract Rate : $Negotiable
Visa Status : Any Work Status

Job Description:

Type:

Responsibilities:
• Hands on experience working contact center hardware and software solutions across multiple vendor platforms (e.g. Genesys, Avaya)
• Proficiency with Java frameworks with Genesys/Avaya solutions and create value-added solutions using the API/SDK available. Drive vendor roadmaps to meet business requirements.
• In-depth platform knowledge of:
o Open Standards specific to contact centers such as VXML, MRCP, GRXML, SIP
o Skills Based Routing / Intelligent Routing
o Contact Center Reporting
o Omni Channel communication (Text, Email, Voice, Social Media)
• Virtual Machines running Linux and Windows OS
• Familiar with integration to Contact Center Infrastructure and capabilities such as:
o Call Recording (NICE, Verint)
o Avaya (Session Manager, Communication Manager and Application Enablement Service)
o WFM (Aspect/Verint)
o IVR
• Experience with telephony carrier protocols and tools (e.g., Telecommunication NGSN and AT&T Route It)

Please respond with below following details: Please give us particular time for interview slots.
RESOURCE DETAILS
Full Name of the Candidate
Contact Number
Email ID
Last 5 Digits of your SSN
LinkedIn ID
Availability

Education Major In University:
Attended
from: (mm/yy)
To: (mm/yy)
Work Experience (specify a number) Relevant: years Total: years
Current Location
Visa Status
Hourly Rate /Salary per annum $

Please pick any 3 skills in which you are expert and rate yourself at scale 1-10.

Skills Rating (1-10)
Skill 1:
Skill 2:
Skill 3:




Sravan Kumar | Sr Recruiter -US TAG | Newt Global | USA|
Phone# 469 713 2635
Email: kumar@newtglobal.com
Skype: kumar.newt
www.newtglobal.com

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