In late July, I ordered their "free" trial of mens' underwear. Their
deal is that, after your "free trial", which costs about $5, they will
start periodic shipments. On 8/6, having tried and not liked the fit of their product, I sent them e-mail saying I didn't like them and not to
send me any more.
On 8/21/2018 14:54, briang@panix.com wrote:
In late July, I ordered their "free" trial of mens' underwear. Their
deal is that, after your "free trial", which costs about $5, they will
start periodic shipments. On 8/6, having tried and not liked the fit of
their product, I sent them e-mail saying I didn't like them and not to
send me any more.
Beware of ANY offer that
Has a shipping or handling fee for "free" merchandise
Includes periodic shipments after a "free trial"
Requires a credit card for "free" merchandise
Also, print out the Terms & Conditions page (preferably to PDF, not
paper) from the web site when you order from a new [to you] web site.
Print out the Contact Info page, so you have mailing address and phone
number as well as e-mail address.
Finally, shipping documents often contain return instructions (e.g.,
return address, need for traceable shipping [FedEx or UPS], restocking
fee, etc). Look to see if they are the same as what may be indicated on
the web site.
On Tue, 21 Aug 2018 15:30:00 -0700, John Weiss
<jrweiss98155@comcast.net> wrote:
On 8/21/2018 14:54, briang@panix.com wrote:
In late July, I ordered their "free" trial of mens' underwear. Their
deal is that, after your "free trial", which costs about $5, they will
start periodic shipments. On 8/6, having tried and not liked the fit of >>> their product, I sent them e-mail saying I didn't like them and not to
send me any more.
Beware of ANY offer that
Has a shipping or handling fee for "free" merchandise
Includes periodic shipments after a "free trial"
Requires a credit card for "free" merchandise
I think all those "Free" offers are shams. The first one might be
free, after that the screw you monthly by charging your credit card.
You got lucky to lose only a few $$. Some people keep getting charged
month after month. As far as my opinion of all these Free offer
companies: They're crooks.
In late July, I ordered their "free" trial of mens' underwear. Their
deal is that, after your "free trial", which costs about $5, they will
start periodic shipments. On 8/6, having tried and not liked the fit of their product, I sent them e-mail saying I didn't like them and not to
send me any more.
On 8/8, I got e-mail saying my shipment was underway. I sent return e-mail saying that I didn't want them, and to cancel the shipment. I never received a reply to either of these e-mails.
On 8/10, the package arrived via UPS and I refused it as unordered merchandise.
On 8/13, my card was charged about $60. I telephoned, this time, asking
for a refund. They said I had to wait until they had the package back
in their hands. The next day, they called back and said they had it and the refund was in progress. A couple of days later, my card was refunded $36.
Today I started calling about the rest of the $60. Their bottom line is that they are refunding all but a $9 "re-stocking fee".
Neither Customer Support nor their Supervisor appears able and willing to refund that $9. They go on and on about how their website - which I have never
seen - has cancellation and refund instructions. They have several different names, including Willow, rewovenclothing.com, and some others, so I don't even
know what website I should have guessed to visit.
BEWARE: If you deal with them, they are quite eager and willing to charge you for their mistakes.
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