On Tuesday, June 30, 1998 at 12:00:00 AM UTC-7, Mel Meer wrote:
Just so everyone knows who should know
there's been a recall of Multimatics and
Trimatics manufactured since December 1, 1997.
Call Krause (toll free) at
1-877-KRAUSE1
1-877-572-8731
for details and/or a Recall Notice.
I'm posting this, for as far as I know
Krause does not use warranty cards.
Mel
The number may have been valid at the time. If you are one of the owners who didn't realize on time, you may be stuck now with one of these faulty ladders. Tke company (Kraus) just went bankrupt, close their doors, and opened up with a new name.
I went online to order replacement rubber feet for my Krause Multimatic Model #121482. Of course, it was only then that I discovered the recall information. I was sure I purchased my ladder at the local Home Depot Store so I called and amazingly wasable to reach a manager on the telephone.
He apologized and said that it had been too long - over 18 years - more like 20 years but I wasn't going to correct his math! So I told him, "No problem, I am going to memorialize our conversation with a letter to corporate and let them know that yourefused to honor the recall and left me stuck with this ladder. Since it's my only ladder I may be forced to carefully attempt to use it. He said "Good luck, and Goodbye."
No kidding, not 4 minutes later the phone rings (thank God for caller ID) and it's the store manager, he says wait, I am sorry, I called my boss and also I put myself in your shoes. I want to make this right. I will exchange it for you. Theyoffered me an $80 but I wanted the $109 Gorilla ladder and that's what I brought home. :-)
Like hell he put himself in my shoes! He probably realized the huge liability he had created by refusing to correct a dangerous and possibly deadly problem.
That's good!
Same situation, trying to find replacement legs for the stabilizer bar; found out about the recall. The cpsc.com site doesn't have it, but hey, it doesn't hurt to check Home Depot like you did!
Mine was the Krause Multimatic Model #121499
== John ==
On Sunday, May 6, 2018 at 7:54:33 PM UTC-7, gpu...@gmail.com wrote:was able to reach a manager on the telephone.
I went online to order replacement rubber feet for my Krause Multimatic Model #121482. Of course, it was only then that I discovered the recall information. I was sure I purchased my ladder at the local Home Depot Store so I called and amazingly
you refused to honor the recall and left me stuck with this ladder. Since it's my only ladder I may be forced to carefully attempt to use it. He said "Good luck, and Goodbye."He apologized and said that it had been too long - over 18 years - more like 20 years but I wasn't going to correct his math! So I told him, "No problem, I am going to memorialize our conversation with a letter to corporate and let them know that
offered me an $80 but I wanted the $109 Gorilla ladder and that's what I brought home. :-)No kidding, not 4 minutes later the phone rings (thank God for caller ID) and it's the store manager, he says wait, I am sorry, I called my boss and also I put myself in your shoes. I want to make this right. I will exchange it for you. They
Like hell he put himself in my shoes! He probably realized the huge liability he had created by refusing to correct a dangerous and possibly deadly problem.
On Wednesday, July 25, 2018 at 2:28:19 AM UTC-4, john.g...@gmail.com wrote:
That's good!
Same situation, trying to find replacement legs for the stabilizer bar; found out about the recall. The cpsc.com site doesn't have it, but hey, it doesn't hurt to check Home Depot like you did!
Mine was the Krause Multimatic Model #121499
== John ==
was able to reach a manager on the telephone.On Sunday, May 6, 2018 at 7:54:33 PM UTC-7, gpu...@gmail.com wrote:
I went online to order replacement rubber feet for my Krause Multimatic Model #121482. Of course, it was only then that I discovered the recall information. I was sure I purchased my ladder at the local Home Depot Store so I called and amazingly
you refused to honor the recall and left me stuck with this ladder. Since it's my only ladder I may be forced to carefully attempt to use it. He said "Good luck, and Goodbye."He apologized and said that it had been too long - over 18 years - more like 20 years but I wasn't going to correct his math! So I told him, "No problem, I am going to memorialize our conversation with a letter to corporate and let them know that
offered me an $80 but I wanted the $109 Gorilla ladder and that's what I brought home. :-)No kidding, not 4 minutes later the phone rings (thank God for caller ID) and it's the store manager, he says wait, I am sorry, I called my boss and also I put myself in your shoes. I want to make this right. I will exchange it for you. They
Krause will hear from me.Like hell he put himself in my shoes! He probably realized the huge liability he had created by refusing to correct a dangerous and possibly deadly problem.
Hey John G. I had the same problem with a sticky hinge, checked the website and found the recall. After reading your response and others, I decided after 20 years it's really too late to do anything beforehand, but if anything goes seriously wrong -
Just so everyone knows who should know
there's been a recall of Multimatics and
Trimatics manufactured since December 1, 1997.
Call Krause (toll free) at
1-877-KRAUSE1
1-877-572-8731
for details and/or a Recall Notice.
I'm posting this, for as far as I know
Krause does not use warranty cards.
Mel
On Tuesday, June 30, 1998 at 2:00:00 AM UTC-5, Mel Meer wrote:
Just so everyone knows who should know
there's been a recall of Multimatics and
Trimatics manufactured since December 1, 1997.
Call Krause (toll free) at
1-877-KRAUSE1
1-877-572-8731
for details and/or a Recall Notice.
I'm posting this, for as far as I know
Krause does not use warranty cards.
Mel
This phone number was a medic alert sales pitch!
Just so everyone knows who should know
there's been a recall of Multimatics and
Trimatics manufactured since December 1, 1997.
Call Krause (toll free) at
1-877-KRAUSE1
1-877-572-8731
for details and/or a Recall Notice.
I'm posting this, for as far as I know
Krause does not use warranty cards.
Mel
So I was just about to post an add on FB marketplace to sell my well-taken-care-of Krause Model 121482, with UL Sticker "AC-7594". The ladder has always worked well for me, stored indoors and seems tight and stable. Should I be throwing this ladder out?I doubt that there's any updates to this recall, so I MIGHT assume it doesn't affect my ladder?
GYMy neighbor wanted to buy my ladder. In checking on current value, I found out about the recall. Cannot reach Krause at any of the numbers given. Bought Model #121499 at Home Depot 20 years ago. The UL number is AC 8217. Does anyone know if this
On Monday, August 24, 2020 at 3:38:47 PM UTC-4, G Yatko wrote:out? I doubt that there's any updates to this recall, so I MIGHT assume it doesn't affect my ladder?
So I was just about to post an add on FB marketplace to sell my well-taken-care-of Krause Model 121482, with UL Sticker "AC-7594". The ladder has always worked well for me, stored indoors and seems tight and stable. Should I be throwing this ladder
is for all #121499 or just certain UL numbers?GYMy neighbor wanted to buy my ladder. In checking on current value, I found out about the recall. Cannot reach Krause at any of the numbers given. Bought Model #121499 at Home Depot 20 years ago. The UL number is AC 8217. Does anyone know if this recall
On Monday, November 16, 2020 at 10:20:33 AM UTC-5, susan pfunke wrote:out? I doubt that there's any updates to this recall, so I MIGHT assume it doesn't affect my ladder?
On Monday, August 24, 2020 at 3:38:47 PM UTC-4, G Yatko wrote:
So I was just about to post an add on FB marketplace to sell my well-taken-care-of Krause Model 121482, with UL Sticker "AC-7594". The ladder has always worked well for me, stored indoors and seems tight and stable. Should I be throwing this ladder
recall is for all #121499 or just certain UL numbers?GYMy neighbor wanted to buy my ladder. In checking on current value, I found out about the recall. Cannot reach Krause at any of the numbers given. Bought Model #121499 at Home Depot 20 years ago. The UL number is AC 8217. Does anyone know if this
Did you determine if your UL number was OK, the number on mine is AC8381.My ladder is a 20yr old model 121499. Always stored indoors and well taken care of. One hinge lock collapsed while I was 4 feet up dropping me to the driveway. Fortunately I didn't break any bones but I will not use it again.
Just so everyone knows who should know
there's been a recall of Multimatics and
Trimatics manufactured since December 1, 1997.
Call Krause (toll free) at
1-877-KRAUSE1
1-877-572-8731
for details and/or a Recall Notice.
I'm posting this, for as far as I know
Krause does not use warranty cards.
Mel
On Monday, August 24, 2020 at 3:38:47 PM UTC-4, G Yatko wrote:out? I doubt that there's any updates to this recall, so I MIGHT assume it doesn't affect my ladder?
So I was just about to post an add on FB marketplace to sell my well-taken-care-of Krause Model 121482, with UL Sticker "AC-7594". The ladder has always worked well for me, stored indoors and seems tight and stable. Should I be throwing this ladder
is for all #121499 or just certain UL numbers?GYMy neighbor wanted to buy my ladder. In checking on current value, I found out about the recall. Cannot reach Krause at any of the numbers given. Bought Model #121499 at Home Depot 20 years ago. The UL number is AC 8217. Does anyone know if this recall
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