tough to say
On Sunday, November 7, 1999 at 2:00:00 AM UTC-6, Daniel Gleason wrote:
Problem: My computer freezes (hangs up) after I install a USB card in a
PCI slot for a UMAX 2000U scanner. When it hangs, the only way to re-boot
is to turn off & on (cold Boot). Control-Alt-Delete does not work (soft boot).
Symptoms: WIN98SE Plug and play successfully installs both the Card and Scanner. After successfully using the scanner a couple of times, the computer freezes. This freezing may occur when using the scanner or
scanning software, initial start-up, or in another program (IE., Word
97). The computer freezes whether or not the scanner is plugged into the card. The only way to get the computer functioning normally again is to physically remove the card from the slot. I do not have to un-install the scanning software or driver.
Troubleshooting: After a successful installation of the USB PCI card, the device manager, shows the USB root Hub and device existing and functioning normally. The device manager also recognizes the scanner from a cold or
hot plug-in. I have checked the MS KB site and the RESKIT for this
problem. I also checked the UMAX website and found no fixes.
Steps I have done to eliminate this problem:
-Installed three different cards from three different manufacturers
-Used two different Scanners (UMAX 1220U and 2000U)
-Suspended all startup programs including Norton Antivirus
-Plugged the USB card into both open PCI slots
-Plugged the scanner into both USB slots on the card
-Checked all system logs to identify the problem. Unfortunately, because
the computer hangs, no problem is logged.
-Installed all latest software and drivers for the USB card and the
scanner.
-Checked entire system using WIN 98 SE System Information Program. No
major faults founds. All minor faults corrected. System still hangs.
-There are no controller problems or IRQ conflicts that are reported by
any diagnostics.
-Verified compatible driver and version.
-Disabled IRQ Steering (just to see if IRQ Steering was the problem - The system would hang faster when IRQ Steering was disabled)
Hardware and software specifications:
OS - Windows 98 2nd Ed
Computer - AST Advantage! 622
Processor - Pentium 100
RAM - 48MB
BIOS - 1.04.03 dated Feb 99 (The latest from AST for this model)
System Device settings at default
USB Card - "PCI -> USB 2 port upgrade" by Entrega
Scanner Software - Vistascan 3.51
System resources with all startup programs loaded and the Card and Scanner installed - 86%
System resources with no startup programs loaded and Card and scanner not installed - 93%
IRQ Steering is enabled and working normally
Since I have owned this computer (bought new in 1996), I have installed additional RAM in this computer (from 8 to 48 MB) and two Hard drives
(1.6GB and 13GB) with no installation errors.
USB Controller Settings and Properties from Device Manager:
Controller: OPTi82C861 PCI to USB Open Host Controller
GENERAL TAB
Device Type: Universal Serial Bus Controllers
Manufacturers: OPTi
Hardware Version: 016
Device Status: This device is working Normally
Device Usage:
Disable in this harware profile (not checked);
Exists in all harware profiles (checked)
ADVANCED TAB
USB Settings: Disable USB Detection (Not Checked)
Bandwidth Usage -
Device Description - System Reserved
Bandwidth Consumed - 10%
Bandwidth Indicator Bar - Nothing indicated
DRIVER TAB
Driver Provider - Microsoft
Date - 4-23-1999-10-23
RESOURCES TAB
Use automatic settings (checked)
Resource Type and Setting
Interrupt Request - 11
Memory Range - FF40F000-FF40FFFFF
Conflicting Device List - No Conflicts
USB Root Hub Properties from Device Manager
GENERAL TAB
Device Type - Universal Serial Bus Controllers
Manufacturer - Standard USB Host Controller
Hardware Version - Not Available
Device Status - The device is working normally
Disable in this harware profile (not checked);
Exists in all harware profiles (checked)
POWER TAB
Power Propertis
Hub Information - The hub is self powered
Total Power Available - 500mA per port
USB and Root Hub Properties are below
OPTi 82C861 PCI to USB Open Host Controller
USB
Registry Key: HKEY_LOCAL_MACHINE\enum\PCI\VEN_1045&DEV_C861&SUBSYS_C8611045&REV_10 \BUS_00&DEV_13&FUNC_00
Alloc resources: Logical Configuration 0
IRQ: 11 Mask: xCEF8
Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min= x00000000 Max= xFFFFFFFF
Forced resources: None
Boot resources: None
Filtered resources: Logical Configuration 0
IRQ: 11 Mask: xCEF8
Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min= x00000000 Max= xFFFFFFFF
Basic resources: Logical Configuration 0
IRQ: 0 Mask: xCEF8
Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min= x00000000 Max= xFFFFFFFF
HW Revision: 016
Driver: USB\0002
Driver Date: 4-23-1999
Driver: usbui.dll
File Size: 147456 (0x24000)
File Date:
4/23/1999 10:22 PM
Company Name: Microsoft Corporation
File Version: 4.10.2222
Driver: usbhub.sys
File Size: 35680 (0x8B60)
File Date:
4/23/1999 10:22 PM
Company Name: Microsoft Corporation
File Version: 4.10.2222
Driver: usbd.sys
File Size: 18912 (0x49E0)
File Date:
4/23/1999 10:22 PM
Company Name: Microsoft Corporation
File Version: 4.10.2222
Driver: openhci.sys
File Size: 23632 (0x5C50)
File Date:
4/23/1999 10:22 PM
Company Name: Microsoft Corporation
File Version: 4.10.2222
USB Root Hub
USB
Registry Key: HKEY_LOCAL_MACHINE\enum\USB\ROOT_HUB\PCI&VEN_1045&DEV_C861&SUBSYS_C8611045& REV_10&BUS_00&DEV_13&FUNC_00
Alloc resources: None
Forced resources: None
Boot resources: None
Filtered resources: None
Basic resources: None
Driver: USB\0003
Driver Date: 4-23-1999
Is there some tweak I need to made in the system that I am overlooking or
am I toast?
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