Jim S <
jim@jimXscott.co.uk> wrote:
With one of my accounts: if I try to access subfolders I get the message "Messages haven't been downloaded yet" i.e. I an see the folder, but not
its contents.
Any ideas?
Outlook (Android app): Settings -> Pick account -> Reset it. That
sometimes works. If not, delete and re-add the account.
Some IMAP providers give you just a mailbox. It has no hierarchal
folder structure. Instead, like Gmail, they use labels for
organization. With Gmail, you have to go into your Gmail account to
decide which labels will be presented to IMAP clients as folders; i.e.,
you have to configure your Gmail account as to which "folders" an IMAP
client can see and to which the client can subscribe. Could be similar
with your IMAP service: go into your account on their server to see if
it lets you choose which labels it will expose to an IMAP client.
Some IMAP providers actually do organize the hierarchy of their system
folders as subfolders of the Inbox folder. To the client, those are subfolders, not system (main level) folders. With desktop e-mail
clients, like MS Outlook, you can define what is the IMAP root level
folder which might fix that crappy subfoldering scheme on the server for
the IMAP system folders. Android e-mail apps don't let you specify the
IMAP root folder, so you're stuck with system folders presented as
subfolders under the Inbox. Also, Android e-mail apps don't let you
specify to which folders they will subscribe, so you can't get the app
to query the server for a list of folders and choose to which the client
will subscribe. The Android e-mail apps assume the Inbox, Sent, Trash,
Spam system folders are all at the same level, not subfolders. Since
you cannot subscribe to specific folders in the app, you can't get to
the subfolders.
E-mail apps are crippled wee programs that don't have the necessary
settings to compensate for subfoldering (labelling) of system folders
and don't let you specify an IMAP root folder. They expect standard or
default behavior from IMAP servers.
https://www.msoutlook.info/question/619
In the Outlook app, you might try to add a new folder to see if the app
will then subscribe to the subfolder. You still cannot define the IMAP
root folder, but maybe you could get the app to subscribe to a subfolder
by giving its path. Go to Settings -> pick the IMAP account -> Advanced settings. Are all the system folders listed there (Inbox is assumed,
but look for Sent, Trask, Drafts, Sent). Tap on any folder listed
there. In the Choose Folder dialog, click the + icon to add a folder.
Then specify the full IMAP path to the folder, like Inbox/Sent. With
Gmail, its IMAP root folder is [Gmail], so you'd use [Gmail]/Sent. The
syntax is: rootfoldername/foldername. While the app, like others,
offers no means to specify the IMAP root folder, maybe specifying the
path to a folder will let the client subscribe to it.
I don't know what is the IMAP root folder name use by your IMAP
provider. Some just use a single slash to designate the root folder.
Some use a name, like their domain or service. Some use INBOX. So, you
might end up naming a folder as /Sent, rootname/Sent, INBOX/Sent, or
something else. Call them, say you're IMAP client is subfoldering the
system folders in your account, and ask what is the name for their IMAP
root folder. You'll have to get past the 1st-level tech boobs that can
only search on keywords to give a response, and get to a higher up who
knows how their IMAP server is configured.
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