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Thank you for your inquiry. Your request has been received and is being reviewed by our support staff. Please note the information below as it will allow you to track the progress of your request online.
Check your request online:
https://resrequest.helpspot.com/index.php?pg=request.check&id=93642crbbzn
Request access key: 93642crbbzn
____________________________________
Remember using our other support resources:
Knowledge Books:
https://resrequest.helpspot.com/index.php?pg=kb ____________________________________
General information:
Our call centre is monitored Mon - Fri from 8am to 5pm (SAST) and closed on South African public holidays.
For critical logs over weekends and public holidays please call: +27 (0) 83 633 5099 / +27 (0) 82 774 0820 / +27 (0) 82 657 5553
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<td style="font-weight:bold;">ResRequest Support Request Received</td>
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<a href="
https://resrequest.helpspot.com/index.php?pg=request.check&id=93642crbbzn">View the complete request history</a>
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<br>Thank you for contacting ResRequest Customer Service
<br>Your request has been received and is being reviewed by our team. This is an automated message, so there is no need to reply to this email at this time.<!--<br>Please escalate to us again if you do not receive a reply within 24 hours Monday to Friday,
or if you would like an update on your ticket.-->
<br>You can <a href="
https://resrequest.helpspot.com/index.php?pg=request.check&id=93642crbbzn">add more information to your request</a> or check your request for an <a href="
http://helpspot.resrequest.co.za/index.php?pg=request.check">online update </a>(
Request access key: 93642crbbzn).
<br>Feel free to browser our self help <a href="
https://resrequest.helpspot.com/index.php?pg=kb">wiki</a> or <a href="
https://resrequest.helpspot.com/index.php?pg=kb.book&id=37">online tutorials</a>.<br><br>
<!-- <b>Reported Fault</b><br>
<b>Issue:</b> Poor speeds reported by customers using Cape Town / South African services.<br>
<b>Reported on: </b>27 March 2015, 10h55 SAST<br>
<b>Reported by: </b>Cape Town, Botswana and Tanzania routes<br>
<b>Cause:</b> Symptoms are poor speeds<br>
<b>Update:</b> No packet loss. No DDOS attacks reported by upstream providers. Speed problems are from specific areas, not all locations affected.<br>
<b>Status:</b> Technicians are investigating as critical<br><br>-->
<!--<br><font size=4>Our offices will be closed for the <b>Christmas & New Year Period</b> on the following days:<br>
Friday, 25 December 2015<br>
Friday, 1 January 2016. <br>For urgent assistance please contact (Telephone) +27 (0) 83 633 5099 / +27 (0) 82 774 0820.</font>-->
<!--<br>Update: Our service provider confirmed the following error: Network Connectivity : Websites and Email Unavailable. <br> Estimated time of repair: 40 minutes-->
<!--COMMENT FOR ZA & USA SERVER FAILURE
<b>REPORTED FAULT</b><br>
<b>Network notice fault</b><br>
<br>Confirmed reported fault on our South African and United States webservers. Symptoms show errors on login screen. This will affect data transfers.
<br>Fault logged: 8 January 2014 (10H08 SAST)
<br>Update: Our technicians are currently investigating the problem. <br>Estimated time of repair: Unknown
<!-- COMMENT FOR PUBLIC HOLIDAY NOTICE<hr>-->
<!-- <font size ="3">Our offices will be closed for the South African Public Holidays on Wednesday the 27 April 2016 and Monday the 2 May 2016. <br>For urgent assistance please contact:
<br>Telephone: +27 (0) 83 633 5099 / +27 (0) 82 774 0820.<br>
<!--<hr width="100%">
<font size ="2"> <p>Our call centre is monitored Monday to Friday from 8am to 5pm (SAST). For telephonic assistance call us on: +27 (0) 35 772-5615.
<br>Our offices are closed on South African public holidays. For critical logs over weekends and public holidays please call us on: +27 (0) 83 633 5099 or +27 (0) 82 774 0820.
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