• You Shut Down Your Computer Because Of A Problem

    From Me!@21:1/5 to All on Wed Dec 8 08:37:32 2021
    I didn't!!

    Since yesterday both mine and my wife's MAC report that "You Shut Down
    Your Computer Because Of A Problem"

    We didn't - this happens every time we turn on or restart.

    There has been no power outages and when we shut down our computers we
    do so correctly.

    Running the latest version of Monterey and full up to date.

    I have started in safe mode and don't get the error (or any other error)

    and reset the PRAM/NVRAM with the same error occurring.

    There has been no additional hardware added and no additional software installed.

    My MacBook Pro seems ok.

    It seems strange both computers have been been affected

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Lewis@21:1/5 to please.dontspa@me!.com on Wed Dec 8 12:20:47 2021
    In message <sopqsc$v47$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    I didn't!!

    Definitely possible.

    Since yesterday both mine and my wife's MAC report that "You Shut Down
    Your Computer Because Of A Problem"

    It is not a MAC, It is a Mac or a Macintosh.

    We didn't - this happens every time we turn on or restart.

    Something in the shutdown or restart process is causing a problem.
    Since it's happening on two machines, it is likely something that was
    installed or updated recently on both machines.

    I have started in safe mode and don't get the error (or any other error)

    Which tells you 1) it is not hardware related and 2) it is not related
    to macOS itself, which leaves ... some other software.

    There has been no additional hardware added and no additional software installed.

    then it is likely an update to some software.

    My MacBook Pro seems ok.

    That might help narrow it down if there is something installed on the
    affected machines that is not on the MacBook Pro.

    It seems strange both computers have been been affected

    It should help troubleshooting, actually.

    --
    "I'm not bad; I'm just drawn that way."

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Me!@21:1/5 to Lewis on Wed Dec 8 12:26:26 2021
    Lewis wrote:
    In message <sopqsc$v47$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    I didn't!!

    Definitely possible.

    Since yesterday both mine and my wife's MAC report that "You Shut Down
    Your Computer Because Of A Problem"

    It is not a MAC, It is a Mac or a Macintosh.

    We didn't - this happens every time we turn on or restart.

    Something in the shutdown or restart process is causing a problem.
    Since it's happening on two machines, it is likely something that was installed or updated recently on both machines.

    I have started in safe mode and don't get the error (or any other error)

    Which tells you 1) it is not hardware related and 2) it is not related
    to macOS itself, which leaves ... some other software.

    There has been no additional hardware added and no additional software
    installed.

    then it is likely an update to some software.

    My MacBook Pro seems ok.

    That might help narrow it down if there is something installed on the affected machines that is not on the MacBook Pro.

    It seems strange both computers have been been affected

    It should help troubleshooting, actually.

    Thanks for the reply

    Perhaps I should have said that the MacBook has an M1 chip whilst both
    Macs are intel devices.

    I have looked in the system logs and can find no kernel panic reports.

    Any advice on how to troubleshoot would be welcome

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Lewis@21:1/5 to please.dontspa@me!.com on Thu Dec 9 08:49:11 2021
    In message <soq89i$up8$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    Lewis wrote:
    In message <sopqsc$v47$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote: >>> I didn't!!

    Definitely possible.

    Since yesterday both mine and my wife's MAC report that "You Shut Down
    Your Computer Because Of A Problem"

    It is not a MAC, It is a Mac or a Macintosh.

    We didn't - this happens every time we turn on or restart.

    Something in the shutdown or restart process is causing a problem.
    Since it's happening on two machines, it is likely something that was
    installed or updated recently on both machines.

    I have started in safe mode and don't get the error (or any other error)

    Which tells you 1) it is not hardware related and 2) it is not related
    to macOS itself, which leaves ... some other software.

    There has been no additional hardware added and no additional software
    installed.

    then it is likely an update to some software.

    My MacBook Pro seems ok.

    That might help narrow it down if there is something installed on the
    affected machines that is not on the MacBook Pro.

    It seems strange both computers have been been affected

    It should help troubleshooting, actually.

    Thanks for the reply

    Perhaps I should have said that the MacBook has an M1 chip whilst both
    Macs are intel devices.

    That could be relevant, but not necessarily. The OS differences for M1
    machines right now are way way down in the lowest levels of the system,
    not really in areas that are writeable or changeable.

    I have looked in the system logs and can find no kernel panic reports.

    that makes sense as there wasn't any evidence of a kernel panic
    happening. One thing to do is check the time it takes to shutdown.
    (lights off) on the computer itself).

    Any advice on how to troubleshoot would be welcome

    The first thing I would do is do a safe boot and login, then immediately restart, but it seems you have already done this.

    After that it immediately becomes complicated because there is no
    obvious crash to focus on and get some hints. Logging in to a clean user account and shutting down might help if that doesn't show the same
    behavior. Checking what kernel extensions you have installed, if any
    might help. I know somoene who is having problems with the current Drobo extensions, for example. From the terminal:

    kextstat | grep -v com.apple

    A quick Disk First Aid scan from Recovery mode might be worth doing as
    well.


    --
    "Are you pondering what I'm pondering?"
    "I think... so, Brain... *gag...but I didn't know Annette used peanut
    butter in that way."

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Me!@21:1/5 to Lewis on Thu Dec 9 10:18:21 2021
    Lewis wrote:
    In message <soq89i$up8$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    Lewis wrote:
    In message <sopqsc$v47$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    I didn't!!

    Definitely possible.

    Since yesterday both mine and my wife's MAC report that "You Shut Down >>>> Your Computer Because Of A Problem"

    It is not a MAC, It is a Mac or a Macintosh.

    We didn't - this happens every time we turn on or restart.

    Something in the shutdown or restart process is causing a problem.
    Since it's happening on two machines, it is likely something that was
    installed or updated recently on both machines.

    I have started in safe mode and don't get the error (or any other error) >>>
    Which tells you 1) it is not hardware related and 2) it is not related
    to macOS itself, which leaves ... some other software.

    There has been no additional hardware added and no additional software >>>> installed.

    then it is likely an update to some software.

    My MacBook Pro seems ok.

    That might help narrow it down if there is something installed on the
    affected machines that is not on the MacBook Pro.

    It seems strange both computers have been been affected

    It should help troubleshooting, actually.

    Thanks for the reply

    Perhaps I should have said that the MacBook has an M1 chip whilst both
    Macs are intel devices.

    That could be relevant, but not necessarily. The OS differences for M1 machines right now are way way down in the lowest levels of the system,
    not really in areas that are writeable or changeable.

    I have looked in the system logs and can find no kernel panic reports.

    that makes sense as there wasn't any evidence of a kernel panic
    happening. One thing to do is check the time it takes to shutdown.
    (lights off) on the computer itself).

    Any advice on how to troubleshoot would be welcome

    The first thing I would do is do a safe boot and login, then immediately restart, but it seems you have already done this.

    After that it immediately becomes complicated because there is no
    obvious crash to focus on and get some hints. Logging in to a clean user account and shutting down might help if that doesn't show the same
    behavior. Checking what kernel extensions you have installed, if any
    might help. I know somoene who is having problems with the current Drobo extensions, for example. From the terminal:

    kextstat | grep -v com.apple

    A quick Disk First Aid scan from Recovery mode might be worth doing as
    well.


    Thank you for your continued help.

    First Aid Scan on both machines revealed no problems.

    kextstat | grep -v com.apple gives -

    Executing: /usr/bin/kmutil showloaded
    No variant specified, falling back to release
    Index Refs Address Size Wired Name (Version) UUID
    <Linked Against>

    I created a new standard user and the same error occurs when I restart
    and log into that user

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Me!@21:1/5 to All on Thu Dec 9 15:36:45 2021
    Me! wrote:
    Lewis wrote:
    In message <soq89i$up8$1@gioia.aioe.org> Me! <please.dontspa@me!.com>
    wrote:
    Lewis wrote:
    In message <sopqsc$v47$1@gioia.aioe.org> Me!
    <please.dontspa@me!.com> wrote:
    I didn't!!

    Definitely possible.

    Since yesterday both mine and my wife's MAC report that "You Shut Down >>>>> Your Computer Because Of A Problem"

    It is not a MAC, It is a Mac or a Macintosh.

    We didn't - this happens every time we turn on or restart.

    Something in the shutdown or restart process is causing a problem.
    Since it's happening on two machines, it is likely something that was
    installed or updated recently on both machines.

    I have started in safe mode and don't get the error (or any other
    error)

    Which tells you 1) it is not hardware related and 2) it is not related >>>> to macOS itself, which leaves ... some other software.

    There has been no additional hardware added and no additional software >>>>> installed.

    then it is likely an update to some software.

    My MacBook Pro seems ok.

    That might help narrow it down if there is something installed on the
    affected machines that is not on the MacBook Pro.

    It seems strange both computers have been been affected

    It should help troubleshooting, actually.

    Thanks for the reply

    Perhaps I should have said that the MacBook has an M1 chip whilst both
    Macs are intel devices.

    That could be relevant, but not necessarily. The OS differences for M1
    machines right now are way way down in the lowest levels of the system,
    not really in areas that are writeable or changeable.

    I have looked in the system logs and can find no kernel panic reports.

    that makes sense as there wasn't any evidence of a kernel panic
    happening. One thing to do is check the time it takes to shutdown.
    (lights off) on the computer itself).

    Any advice on how to troubleshoot would be welcome

    The first thing I would do is do a safe boot and login, then immediately
    restart, but it seems you have already done this.

    After that it immediately becomes complicated because there is no
    obvious crash to focus on and get some hints. Logging in to a clean user
    account and shutting down might help if that doesn't show the same
    behavior. Checking what kernel extensions you have installed, if any
    might help. I know somoene who is having problems with the current Drobo
    extensions, for example. From the terminal:

    kextstat | grep -v com.apple

    A quick Disk First Aid scan from Recovery mode might be worth doing as
    well.


    Thank you for your continued help.

    First Aid Scan on both machines revealed no problems.

    kextstat | grep -v com.apple gives -

    Executing: /usr/bin/kmutil showloaded
    No variant specified, falling back to release
    Index Refs Address            Size       Wired      Name (Version) UUID
    <Linked Against>

    I created a new standard user and the same error occurs when I restart
    and log into that user

    I *THINK* I have fixed it!

    After searching lots of Apple sites it seems it is a not uncommon fault.
    To quote -

    "I fixed mine by deleting a "Sleep Wake Failure" diag file in \Library\Logs\DiagnosticReports that was closest in time to the start of
    the problem."

    So I did this and the error has gone (for the moment?)

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Lewis@21:1/5 to please.dontspa@me!.com on Thu Dec 9 18:53:47 2021
    In message <sosl5d$1v8d$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    Lewis wrote:
    In message <soq89i$up8$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote: >>> Lewis wrote:
    In message <sopqsc$v47$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    I didn't!!

    Definitely possible.

    Since yesterday both mine and my wife's MAC report that "You Shut Down >>>>> Your Computer Because Of A Problem"

    It is not a MAC, It is a Mac or a Macintosh.

    We didn't - this happens every time we turn on or restart.

    Something in the shutdown or restart process is causing a problem.
    Since it's happening on two machines, it is likely something that was
    installed or updated recently on both machines.

    I have started in safe mode and don't get the error (or any other error) >>>>
    Which tells you 1) it is not hardware related and 2) it is not related >>>> to macOS itself, which leaves ... some other software.

    There has been no additional hardware added and no additional software >>>>> installed.

    then it is likely an update to some software.

    My MacBook Pro seems ok.

    That might help narrow it down if there is something installed on the
    affected machines that is not on the MacBook Pro.

    It seems strange both computers have been been affected

    It should help troubleshooting, actually.

    Thanks for the reply

    Perhaps I should have said that the MacBook has an M1 chip whilst both
    Macs are intel devices.

    That could be relevant, but not necessarily. The OS differences for M1
    machines right now are way way down in the lowest levels of the system,
    not really in areas that are writeable or changeable.

    I have looked in the system logs and can find no kernel panic reports.

    that makes sense as there wasn't any evidence of a kernel panic
    happening. One thing to do is check the time it takes to shutdown.
    (lights off) on the computer itself).

    Any advice on how to troubleshoot would be welcome

    The first thing I would do is do a safe boot and login, then immediately
    restart, but it seems you have already done this.

    After that it immediately becomes complicated because there is no
    obvious crash to focus on and get some hints. Logging in to a clean user
    account and shutting down might help if that doesn't show the same
    behavior. Checking what kernel extensions you have installed, if any
    might help. I know somoene who is having problems with the current Drobo
    extensions, for example. From the terminal:

    kextstat | grep -v com.apple

    A quick Disk First Aid scan from Recovery mode might be worth doing as
    well.


    Thank you for your continued help.

    First Aid Scan on both machines revealed no problems.

    kextstat | grep -v com.apple gives -

    Executing: /usr/bin/kmutil showloaded
    No variant specified, falling back to release
    Index Refs Address Size Wired Name (Version) UUID <Linked Against>

    Ah, well, no kexts.

    I created a new standard user and the same error occurs when I restart
    and log into that user

    I'm out of ideas other than looking for differences between the machine
    without the issue and the ones with the issue.

    No wait, there is one other thing you can do, and that is an over the
    top reinstall of the OS. Assuming you have a Time Machine backup because
    having one ensures you won't need it, reinstalling the OS from recovery
    mode should preserve the users and simply reset the whole OS. If it goes
    badly, you have your Time Machine to fall back on.

    Good luck!

    --
    I prefer bitter drinks, like coffee, and tears.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Lewis@21:1/5 to please.dontspa@me!.com on Thu Dec 9 18:56:07 2021
    In message <sot7qd$10lf$1@gioia.aioe.org> Me! <please.dontspa@me!.com> wrote:
    Me! wrote:
    Lewis wrote:
    In message <soq89i$up8$1@gioia.aioe.org> Me! <please.dontspa@me!.com>
    wrote:
    Lewis wrote:
    In message <sopqsc$v47$1@gioia.aioe.org> Me!
    <please.dontspa@me!.com> wrote:
    I didn't!!

    Definitely possible.

    Since yesterday both mine and my wife's MAC report that "You Shut Down >>>>>> Your Computer Because Of A Problem"

    It is not a MAC, It is a Mac or a Macintosh.

    We didn't - this happens every time we turn on or restart.

    Something in the shutdown or restart process is causing a problem.
    Since it's happening on two machines, it is likely something that was >>>>> installed or updated recently on both machines.

    I have started in safe mode and don't get the error (or any other
    error)

    Which tells you 1) it is not hardware related and 2) it is not related >>>>> to macOS itself, which leaves ... some other software.

    There has been no additional hardware added and no additional software >>>>>> installed.

    then it is likely an update to some software.

    My MacBook Pro seems ok.

    That might help narrow it down if there is something installed on the >>>>> affected machines that is not on the MacBook Pro.

    It seems strange both computers have been been affected

    It should help troubleshooting, actually.

    Thanks for the reply

    Perhaps I should have said that the MacBook has an M1 chip whilst both >>>> Macs are intel devices.

    That could be relevant, but not necessarily. The OS differences for M1
    machines right now are way way down in the lowest levels of the system,
    not really in areas that are writeable or changeable.

    I have looked in the system logs and can find no kernel panic reports.

    that makes sense as there wasn't any evidence of a kernel panic
    happening. One thing to do is check the time it takes to shutdown.
    (lights off) on the computer itself).

    Any advice on how to troubleshoot would be welcome

    The first thing I would do is do a safe boot and login, then immediately >>> restart, but it seems you have already done this.

    After that it immediately becomes complicated because there is no
    obvious crash to focus on and get some hints. Logging in to a clean user >>> account and shutting down might help if that doesn't show the same
    behavior. Checking what kernel extensions you have installed, if any
    might help. I know somoene who is having problems with the current Drobo >>> extensions, for example. From the terminal:

    kextstat | grep -v com.apple

    A quick Disk First Aid scan from Recovery mode might be worth doing as
    well.


    Thank you for your continued help.

    First Aid Scan on both machines revealed no problems.

    kextstat | grep -v com.apple gives -

    Executing: /usr/bin/kmutil showloaded
    No variant specified, falling back to release
    Index Refs Address            Size       Wired      Name (Version) UUID
    <Linked Against>

    I created a new standard user and the same error occurs when I restart
    and log into that user

    I *THINK* I have fixed it!

    After searching lots of Apple sites it seems it is a not uncommon fault.
    To quote -

    "I fixed mine by deleting a "Sleep Wake Failure" diag file in \Library\Logs\DiagnosticReports that was closest in time to the start of
    the problem."

    Excellent!

    BTW, /Library/Logs ... :)

    So I did this and the error has gone (for the moment?)

    That's a weird one, I would not have though a log file would do this and
    you'd think a safe-boot would clear it anyway.

    --
    C is for CLARA who wasted away
    D is for DESMOND thrown out of a sleigh

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)