How broken is that?
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
Alan <no...@nope.com> wrote:
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
Not very.
HP (or whoever makes the camera hardware) probably needs to come with a new driver. I have seen this issue many times. Cameras, audio, USB ports,
etc.
Go to the HP website and download the driver. Delete the camera in Device Manager. Install the driver you downloaded and reboot.
Or it could be an actual hardware failure.
What does this have to do with Mac Advocacy?
Alan <no...@nope.com> wrote:
How broken is that?
Not very.
HP (or whoever makes the camera hardware) needs to come with a new driver.
I have seen this issue many times. Cameras, audio, USB ports, etc.
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
On Thursday, October 14, 2021 at 10:16:38 PM UTC-4, Alan wrote:
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop... >>
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
Did you try deleting the webcam in Device Manager and doing a device refresh?
That has worked for me on several similar issues over my 30 years of Windows experience.
Macs have camera issues too, Alan.
https://www.howtogeek.com/682516/mac-camera-not-working-heres-how-to-fix-it/
On 2021 Oct 14, Alan wrote
(in article <skaoa2$1iho$1...@gioia.aioe.org>):
Another debacle where running a Microsoft update appears to have completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system recovery will fix it.
How broken is that?1. it’s not MS, it’s HP. The only vendor worse than HP is Dell, if you buy low-end stuff. If a machine from Dell or HP costs $500 or so to $1200 or so, quality is usually so-so. If more than $1200, quality is good to excellent. If less than $500, God help you.
2. It almost certainly is a driver issue. Hp almost certainly doesn’t have the proper drivers available for download... but they are in the package the MS delivers for a full system install. I’ve seen this with HP printers. The
solution was to stop buying HP printers.
3 there is a possibility that the drivers are, in fact, available, anf that HP support was just incompetent. Have a look on HP’s site.
4 there is also a possibility that HP’s lack of quality has resulted in defective hardware, and that Device Manager is not showing the webcam ‘cause it’s not working. If a search of HP’s site turns up the driver, and a reinstall of the driver doesn’t work, I’d suspect hardware. If a reinstall of the full OS doesn’t work, I’d really suspect hardware. Solution: buy a new laptop. Not a Dell or HP.
On 2021-10-15 2:21 p.m., Thomas E. wrote:
On Thursday, October 14, 2021 at 10:16:38 PM UTC-4, Alan wrote:
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working. >>
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
Did you try deleting the webcam in Device Manager and doing a device refresh?Yup!
That has worked for me on several similar issues over my 30 years of Windows experience.
Macs have camera issues too, Alan.I never said they didn't.
https://www.howtogeek.com/682516/mac-camera-not-working-heres-how-to-fix-it/
And those issues and those fixes are not even close to what's happening
here.
On 2021-10-15 2:21 p.m., Thomas E. wrote:
On Thursday, October 14, 2021 at 10:16:38 PM UTC-4, Alan wrote:
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working. >>
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
Did you try deleting the webcam in Device Manager and doing a device refresh?Yup!
That has worked for me on several similar issues over my 30 years of Windows experience.
Macs have camera issues too, Alan.I never said they didn't.
https://www.howtogeek.com/682516/mac-camera-not-working-heres-how-to-fix-it/
And those issues and those fixes are not even close to what's happening
here.
On Friday, October 15, 2021 at 7:51:43 AM UTC-4, Wolffan wrote:
On 2021 Oct 14, Alan wrote
(in article <skaoa2$1iho$1...@gioia.aioe.org>):
Another debacle where running a Microsoft update appears to have1. it’s not MS, it’s HP. The only vendor worse than HP is Dell, if you >> buy low-end stuff. If a machine from Dell or HP costs $500 or so to $1200 or >> so, quality is usually so-so. If more than $1200, quality is good to
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working. >>>
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
excellent. If less than $500, God help you.
2. It almost certainly is a driver issue. Hp almost certainly doesn’t have >> the proper drivers available for download... but they are in the package the >> MS delivers for a full system install. I’ve seen this with HP printers. The
solution was to stop buying HP printers.
3 there is a possibility that the drivers are, in fact, available, anf that >> HP support was just incompetent. Have a look on HP’s site.
4 there is also a possibility that HP’s lack of quality has resulted in
defective hardware, and that Device Manager is not showing the webcam
‘cause it’s not working. If a search of HP’s site turns up the driver, >> and a reinstall of the driver doesn’t work, I’d suspect hardware. If a >> reinstall of the full OS doesn’t work, I’d really suspect hardware.
Solution: buy a new laptop. Not a Dell or HP.
What is your alternative to HP and Dell for running Windows?
On 2021-10-15 2:34 p.m., Thomas E. wrote:
On Friday, October 15, 2021 at 5:24:59 PM UTC-4, Alan wrote:
On 2021-10-15 2:21 p.m., Thomas E. wrote:
On Thursday, October 14, 2021 at 10:16:38 PM UTC-4, Alan wrote:Yup!
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected. >>>>
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
Did you try deleting the webcam in Device Manager and doing a device refresh?
That has worked for me on several similar issues over my 30 years of Windows experience.I never said they didn't.
Macs have camera issues too, Alan.
https://www.howtogeek.com/682516/mac-camera-not-working-heres-how-to-fix-it/
And those issues and those fixes are not even close to what's happening
here.
If the Mac camera is not working the difference is a nuance.Nope.
I ask again, did you try my Device Driver solution?And I answer again: Yup!
Did you try installing the current HP driver.You cannot find that driver by itself!
Did you run the HP Support Assistant?Yup!
Did you run the Intel Driver Support Assistant check?What on earth makes you think the webcam of an HP x360 is an Intel
product? "HP Wide Vision HD Camera with integrated dual array digital microphone"
On 2021-10-15 2:26 p.m., Thomas E. wrote:
On Friday, October 15, 2021 at 7:51:43 AM UTC-4, Wolffan wrote:
On 2021 Oct 14, Alan wrote
(in article <skaoa2$1iho$1...@gioia.aioe.org>):
Another debacle where running a Microsoft update appears to have completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system recovery will fix it.
How broken is that?1. it’s not MS, it’s HP. The only vendor worse than HP is Dell, if you
buy low-end stuff. If a machine from Dell or HP costs $500 or so to $1200 or
so, quality is usually so-so. If more than $1200, quality is good to excellent. If less than $500, God help you.
2. It almost certainly is a driver issue. Hp almost certainly doesn’t have
the proper drivers available for download... but they are in the package the
MS delivers for a full system install. I’ve seen this with HP printers. The
solution was to stop buying HP printers.
3 there is a possibility that the drivers are, in fact, available, anf that
HP support was just incompetent. Have a look on HP’s site.
4 there is also a possibility that HP’s lack of quality has resulted in defective hardware, and that Device Manager is not showing the webcam ‘cause it’s not working. If a search of HP’s site turns up the driver,
and a reinstall of the driver doesn’t work, I’d suspect hardware. If a
reinstall of the full OS doesn’t work, I’d really suspect hardware. Solution: buy a new laptop. Not a Dell or HP.
What is your alternative to HP and Dell for running Windows?
A Mac running a virtual machine is FAR better.
On Friday, October 15, 2021 at 7:51:43 AM UTC-4, Wolffan wrote:
On 2021 Oct 14, Alan wrote
(in article <skaoa2$1iho$1...@gioia.aioe.org>):
Another debacle where running a Microsoft update appears to have completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system recovery will fix it.
How broken is that?1. it’s not MS, it’s HP. The only vendor worse than HP is Dell, if you buy low-end stuff. If a machine from Dell or HP costs $500 or so to $1200 or
so, quality is usually so-so. If more than $1200, quality is good to excellent. If less than $500, God help you.
2. It almost certainly is a driver issue. Hp almost certainly doesn’t have
the proper drivers available for download... but they are in the package the
MS delivers for a full system install. I’ve seen this with HP printers. The
solution was to stop buying HP printers.
3 there is a possibility that the drivers are, in fact, available, anf that HP support was just incompetent. Have a look on HP’s site.
4 there is also a possibility that HP’s lack of quality has resulted in defective hardware, and that Device Manager is not showing the webcam ‘cause it’s not working. If a search of HP’s site turns up the driver,
and a reinstall of the driver doesn’t work, I’d suspect hardware. If a reinstall of the full OS doesn’t work, I’d really suspect hardware. Solution: buy a new laptop. Not a Dell or HP.
What is your alternative to HP and Dell for running Windows?
On 2021 Oct 15, Thomas E. wrote
(in article<0205368a-34d1-4db0...@googlegroups.com>):
On Friday, October 15, 2021 at 7:51:43 AM UTC-4, Wolffan wrote:
On 2021 Oct 14, Alan wrote
(in article <skaoa2$1iho$1...@gioia.aioe.org>):
Another debacle where running a Microsoft update appears to have completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system recovery will fix it.
How broken is that?1. it’s not MS, it’s HP. The only vendor worse than HP is Dell, if you
buy low-end stuff. If a machine from Dell or HP costs $500 or so to $1200 or
so, quality is usually so-so. If more than $1200, quality is good to excellent. If less than $500, God help you.
2. It almost certainly is a driver issue. Hp almost certainly doesn’t have
the proper drivers available for download... but they are in the package the
MS delivers for a full system install. I’ve seen this with HP printers.
The
solution was to stop buying HP printers.
3 there is a possibility that the drivers are, in fact, available, anf that
HP support was just incompetent. Have a look on HP’s site.
4 there is also a possibility that HP’s lack of quality has resulted in
defective hardware, and that Device Manager is not showing the webcam ‘cause it’s not working. If a search of HP’s site turns up the driver,
and a reinstall of the driver doesn’t work, I’d suspect hardware. If a
reinstall of the full OS doesn’t work, I’d really suspect hardware. Solution: buy a new laptop. Not a Dell or HP.
What is your alternative to HP and Dell for running Windows?Lenovo isn’t bad, though you still should stay away from el cheapo systems.
Ditto Toshiba.
If you get high-end (that is, expensive) hardware even Dell and HP are pretty
good.
Basically, you get what you pay for.
If I’m buying a Windows laptop, I get a mid-range Lenovo. An expensive Lenovo costs what a MacBook does, if I’m spending that kind of money I get a MacBook and use a VM or BootCamp.
On 2021 Oct 15, Thomas E. wrote
(in article<0205368a-34d1-4db0...@googlegroups.com>):
On Friday, October 15, 2021 at 7:51:43 AM UTC-4, Wolffan wrote:
On 2021 Oct 14, Alan wrote
(in article <skaoa2$1iho$1...@gioia.aioe.org>):
Another debacle where running a Microsoft update appears to have completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system recovery will fix it.
How broken is that?1. it’s not MS, it’s HP. The only vendor worse than HP is Dell, if you
buy low-end stuff. If a machine from Dell or HP costs $500 or so to $1200 or
so, quality is usually so-so. If more than $1200, quality is good to excellent. If less than $500, God help you.
2. It almost certainly is a driver issue. Hp almost certainly doesn’t have
the proper drivers available for download... but they are in the package the
MS delivers for a full system install. I’ve seen this with HP printers.
The
solution was to stop buying HP printers.
3 there is a possibility that the drivers are, in fact, available, anf that
HP support was just incompetent. Have a look on HP’s site.
4 there is also a possibility that HP’s lack of quality has resulted in
defective hardware, and that Device Manager is not showing the webcam ‘cause it’s not working. If a search of HP’s site turns up the driver,
and a reinstall of the driver doesn’t work, I’d suspect hardware. If a
reinstall of the full OS doesn’t work, I’d really suspect hardware. Solution: buy a new laptop. Not a Dell or HP.
What is your alternative to HP and Dell for running Windows?Lenovo isn’t bad, though you still should stay away from el cheapo systems.
Ditto Toshiba.
If you get high-end (that is, expensive) hardware even Dell and HP are pretty
good.
Basically, you get what you pay for.
If I’m buying a Windows laptop, I get a mid-range Lenovo. An expensive Lenovo costs what a MacBook does, if I’m spending that kind of money I get a MacBook and use a VM or BootCamp.
Another debacle where running a Microsoft update appears to have
completely made a piece of hardware in an HP x360 ENVY convertible
laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
On 2021-10-15 2:26 p.m., Thomas E. wrote:
On Friday, October 15, 2021 at 7:51:43 AM UTC-4, Wolffan wrote:
On 2021 Oct 14, Alan wrote
(in article <skaoa2$1iho$1...@gioia.aioe.org>):
Another debacle where running a Microsoft update appears to have1. it’s not MS, it’s HP. The only vendor worse than HP is Dell, if you
completely made a piece of hardware in an HP x360 ENVY convertible laptop...
...disappear!
A client called me today because the webcam on her HP ENVY isn't working.
Digging into it, Device Manager says there is no hardware connected.
HP says it's a Windows software issue and only doing a full system
recovery will fix it.
How broken is that?
buy low-end stuff. If a machine from Dell or HP costs $500 or so to $1200 or
so, quality is usually so-so. If more than $1200, quality is good to
excellent. If less than $500, God help you.
2. It almost certainly is a driver issue. Hp almost certainly doesn’t have
the proper drivers available for download... but they are in the package the
MS delivers for a full system install. I’ve seen this with HP printers. The
solution was to stop buying HP printers.
3 there is a possibility that the drivers are, in fact, available, anf that
HP support was just incompetent. Have a look on HP’s site.
4 there is also a possibility that HP’s lack of quality has resulted in >> defective hardware, and that Device Manager is not showing the webcam
‘cause it’s not working. If a search of HP’s site turns up the driver,
and a reinstall of the driver doesn’t work, I’d suspect hardware. If a
reinstall of the full OS doesn’t work, I’d really suspect hardware. >> Solution: buy a new laptop. Not a Dell or HP.
What is your alternative to HP and Dell for running Windows?
A Mac running a virtual machine is FAR better.
Your number, even tied to your name, is in a public
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