• Link oddity

    From Dave@21:1/5 to All on Thu May 13 12:16:17 2021
    I have a strange one and wondered if anyone has any thoughts?

    I logged in somewhere and created an account, they sent me an "Account activation" email supposedly containing a link, I have to click the link
    and it sends back to them and okays my email and account.

    The trouble is the company email doesn't contain any link... not even text
    that could be a malformed link.

    Taking the raw email out of Pluto backups and putting it in Zap, there absolutely is no link.

    Additionally examining the email header the MailScanner reports "Found
    to be clean".

    Took it all to Thunderbird PC side, created another account and the end
    result is the same... Account activation email with no link.

    I've been chatting to the support and they insist the link is in the email
    and that it's either my ISP or Mail Client app(s) causing the problem.

    By this time the Crib card at support is running out, and we get to the
    usual, "Delete all your cookies and History" etc...

    Enuff already...

    The support person bumps me up a level, and they'll review the problem and
    get back to me.

    I've now had a series of email from them supposedly containing links that
    just are not there, and they still insist the problem is at my end.

    Any thoughts, please!

    Dave

    --

    Dave Triffid

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  • From Theo@21:1/5 to Dave on Thu May 13 18:12:19 2021
    Dave <dave@triffid.co.uk> wrote:
    The trouble is the company email doesn't contain any link... not even text that could be a malformed link.

    Frequently people and systems sending mail compose it using a rich text
    editor. They put in a link like this:

    blah blah <a href="http:....">click here</a> blah blah

    That comes through in the HTML version, but if you look in the plain text version there's no link because the tags have been stripped out. It still
    says 'click here' but there's nothing to click on in plain text.

    Did you check the HTML version?

    The other thing that can happen is if they allow you to specify you want
    plain text emails, they might do that and send you just the plain text
    version without the HTML version with the link.

    Or they messed up, but that would likely affect everyone equally.

    Theo

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  • From Dave@21:1/5 to Theo on Thu May 13 20:20:12 2021
    In article <Bqf*8D1jy@news.chiark.greenend.org.uk>,
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Dave <dave@triffid.co.uk> wrote:
    The trouble is the company email doesn't contain any link... not even
    text that could be a malformed link.

    Frequently people and systems sending mail compose it using a rich text editor. They put in a link like this:

    blah blah <a href="http:....">click here</a> blah blah

    That comes through in the HTML version, but if you look in the plain
    text version there's no link because the tags have been stripped out.
    It still says 'click here' but there's nothing to click on in plain text.

    Did you check the HTML version?

    The other thing that can happen is if they allow you to specify you want plain text emails, they might do that and send you just the plain text version without the HTML version with the link.

    Or they messed up, but that would likely affect everyone equally.

    Theo

    Hi Theo,
    You hit the nail firmly on the bonce.

    Both my mail apps, Pluto on RISC OS and Thunderbird MS-Win side have been configured to accept text only emails.

    I took the Pluto mail HTML attachment in the mail to the Win side and
    double clicked it, it displayed in Firefox with the clickable link
    available.
    The Account now verified...

    Advice much appreciated.
    Thanks

    Dave

    --

    Dave Triffid

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  • From Steve Fryatt@21:1/5 to Dave on Thu May 13 21:53:20 2021
    On 13 May, Dave wrote in message
    <592c1dd264dave@triffid.co.uk>:

    Both my mail apps, Pluto on RISC OS and Thunderbird MS-Win side have been configured to accept text only emails.

    That ship sailed about twenty years ago...

    --
    Steve Fryatt - Leeds, England

    http://www.stevefryatt.org.uk/

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  • From Nick Roberts@21:1/5 to Steve Fryatt on Fri May 14 17:56:21 2021
    In message <mpro.qt2cor00zdlr701th.news@stevefryatt.org.uk>
    Steve Fryatt <news@stevefryatt.org.uk> wrote:

    On 13 May, Dave wrote in message
    <592c1dd264dave@triffid.co.uk>:

    Both my mail apps, Pluto on RISC OS and Thunderbird MS-Win side
    have been configured to accept text only emails.

    That ship sailed about twenty years ago...

    Not quite - a few years ago there was a problem with Outlook-delivered
    malware, and Microsoft recommended that users configure Outlook to
    accept text only.

    I was quite amused.

    --
    Nick Roberts tigger @ orpheusinternet.co.uk

    Hanlon's Razor: Never attribute to malice that which
    can be adequately explained by stupidity.

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  • From Sniffer@21:1/5 to Steve Fryatt on Sat May 15 11:22:31 2021
    On 13/05/2021 21:53, Steve Fryatt wrote:
    On 13 May, Dave wrote in message
    <592c1dd264dave@triffid.co.uk>:

    Both my mail apps, Pluto on RISC OS and Thunderbird MS-Win side have been
    configured to accept text only emails.

    That ship sailed about twenty years ago...

    Still has it's uses if you don't want to be tracked. Obviously there are
    other ways to prevent being tracked too.

    --
    Michael Howard.

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  • From Steve Fryatt@21:1/5 to Sniffer on Sat May 15 11:59:14 2021
    On 15 May, Sniffer wrote in message
    <s7o7d7$b26$1@dont-email.me>:

    Still has it's uses if you don't want to be tracked. Obviously there are other ways to prevent being tracked too.

    Indeed. Not downloading any unattached files in the email, which is the standard configuration on any modern email client that I've encountered (including Outlook), is the most sensible way to achieve that. It means that the content of emails is still visible largely as the sender intended.

    --
    Steve Fryatt - Leeds, England

    http://www.stevefryatt.org.uk/

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  • From Vince M Hudd@21:1/5 to Dave on Tue Jun 8 09:42:52 2021
    Late coming to this thread, but...

    On 13/05/2021 20:20, Dave wrote:

    Both my mail apps, Pluto on RISC OS and Thunderbird MS-Win side have been configured to accept text only emails.

    I took the Pluto mail HTML attachment in the mail to the Win side and
    double clicked it, it displayed in Firefox with the clickable link
    available.

    When you say you have Thunderbird configured to "accept" text only
    emails, do you mean configured to *display* emails as text only?

    If so, it's worth remembering you can change how the currently open
    message is displayed from the View menu (View -> Display body as)
    without faffing around saving out a HTML attachment and moving it around.

    (My default is plain text, but I change it for the occasional message
    for similar reasons to the problem you encountered)

    --
    Vince M Hudd - Soft Rock Software - www.softrock.co.uk
    RISCOSitory - www.riscository.com

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  • From Dave@21:1/5 to Vince M Hudd on Tue Jun 8 12:11:33 2021
    In article <tKydnSF_8-cQsCL9nZ2dnUU7-InNnZ2d@giganews.com>,
    Vince M Hudd <atdotcodotuk@dotcodotukat.co.uk> wrote:
    Late coming to this thread, but...

    On 13/05/2021 20:20, Dave wrote:

    Both my mail apps, Pluto on RISC OS and Thunderbird MS-Win side have
    been configured to accept text only emails.

    I took the Pluto mail HTML attachment in the mail to the Win side and double clicked it, it displayed in Firefox with the clickable link available.

    When you say you have Thunderbird configured to "accept" text only
    emails, do you mean configured to *display* emails as text only?

    If so, it's worth remembering you can change how the currently open
    message is displayed from the View menu (View -> Display body as)
    without faffing around saving out a HTML attachment and moving it around.

    (My default is plain text, but I change it for the occasional message
    for similar reasons to the problem you encountered)

    Hi Vince, Looks like you are a bit behind with your reading. (Date) :-)

    But seriously, as I'm only an occasional user of Thunderbird I didn't know about that... As you note very useful.

    The only downside is...
    As 99 percent of my email comes via Pluto, and if I find some that are
    causing problems I don't really have any choice but to manually take the
    stuff Windows side.

    Thanks for the info though... Appreciated.

    Dave

    --

    Dave Triffid

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  • From Stuart@21:1/5 to Dave on Tue Jun 22 16:47:37 2021
    In article <593954d1d4dave@triffid.co.uk>,
    Dave <dave@triffid.co.uk> wrote:
    The only downside is...
    As 99 percent of my email comes via Pluto, and if I find some that are causing problems I don't really have any choice but to manually take the stuff Windows side.

    The HTML attachment you see in !Pluto can be dropped on whatever Browser
    you usually use on the RO side and viewed there.

    --
    Stuart Winsor

    Tools With A Mission
    sending tools across the world
    http://www.twam.co.uk/

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  • From Alan Calder BT@21:1/5 to Spambin@argonet.co.uk on Wed Jun 23 11:22:54 2021
    In article <5940a3cc0fSpambin@argonet.co.uk>, Stuart
    <Spambin@argonet.co.uk> wrote:
    In article <593954d1d4dave@triffid.co.uk>, Dave <dave@triffid.co.uk>
    wrote:
    The only downside is... As 99 percent of my email comes via Pluto, and
    if I find some that are causing problems I don't really have any
    choice but to manually take the stuff Windows side.

    The HTML attachment you see in !Pluto can be dropped on whatever Browser
    you usually use on the RO side and viewed there.

    I tend to drop the attachment on !Easiwriter to get a good idea of what
    it's about. Doesn't read the web refernces in the file but generally gets
    all the text. If I want to read more then I pass it to the Windows
    machine. Deals with 90% of what I get.

    Alan

    --
    Alan Calder, Milton Keynes, UK.

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