• Toshiba Laptop Won't Boot with any New Battery

    From Rick@21:1/5 to All on Sat Mar 26 20:59:30 2016
    I have a Toshiba laptop model S70-BBT2N23 which I purchased last April. The laptop works fine with no problems.

    I decided to buy an extra battery to use as a backup. When I installed the battery, the computer would not boot up, even with the AC plugged in. If I remove the battery or put the original battery back in, all works fine. I initially thought this was a battery problem, so I exchanged the battery for
    a replacement and got the same result. These were aftermarket batteries, so
    I then bought a Toshiba branded battery which appeared to be exactly the
    same as the original battery - and I again got the same result. In every
    case, the laptop will not boot up with the replacement battery and just
    flashes the power light, even with the AC plugged in. Put the original
    battery in (with or without AC) or just run on AC and all works fine.

    Any ideas?

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to Rick on Sat Mar 26 20:38:36 2016
    Rick wrote:

    I have a Toshiba laptop model S70-BBT2N23 which I purchased last April. The laptop works fine with no problems.

    I decided to buy an extra battery to use as a backup. When I installed the battery, the computer would not boot up, even with the AC plugged in. If I remove the battery or put the original battery back in, all works fine. I initially thought this was a battery problem, so I exchanged the battery for a replacement and got the same result. These were aftermarket batteries, so
    I then bought a Toshiba branded battery which appeared to be exactly the
    same as the original battery - and I again got the same result. In every case, the laptop will not boot up with the replacement battery and just flashes the power light, even with the AC plugged in. Put the original battery in (with or without AC) or just run on AC and all works fine.

    Any ideas?

    No experience with this brand and model but I'm wondering if the new
    batteries have more cells hence a higher mAH rating. More cells means
    either more current to charge them up (the built-in charger might not be
    able to handle that high a load) or take longer to charge but result in
    a too-low charging load (so the charger thinks the battery is dead and
    will not attempt to charge for safety reasons). New battery packs often
    come delivered uncharged. If the built-in charger cannot or won't
    charge those new batteries then they come dead and stay dead. Some
    laptops will not boot if the battery pack is dead or removed even when
    the A/C cord is connected.

    According to what online specs that I could find on this brand and
    model, it comes with a 6-cell battery pack. Do the new battery packs
    have 6 cells and are rated around 4400 mAH? Or do they have more cells
    and a higher mAH rating? The built-in charger may not be able to handle
    a 9-cell battery pack rated for 7800 mAH.

    Doesn't look like anyone knew in the Toshiba forums where you asked at http://www.forums.toshiba.com/t5/Batteries-and-Power/S70-B-Won-t-Power-up-with-Replacement-Battery/td-p/684795.
    Did you try asking Toshiba support (http://support.toshiba.com/contact)?

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to Rick on Sat Mar 26 21:35:47 2016
    Rick wrote:

    Rick wrote:

    I have a Toshiba laptop model S70-BBT2N23 which I purchased last April.
    The
    laptop works fine with no problems.

    I decided to buy an extra battery to use as a backup. When I installed
    the
    battery, the computer would not boot up, even with the AC plugged in. If >>> I
    remove the battery or put the original battery back in, all works fine. I >>> initially thought this was a battery problem, so I exchanged the battery >>> for
    a replacement and got the same result. These were aftermarket batteries, >>> so
    I then bought a Toshiba branded battery which appeared to be exactly the >>> same as the original battery - and I again got the same result. In every >>> case, the laptop will not boot up with the replacement battery and just
    flashes the power light, even with the AC plugged in. Put the original
    battery in (with or without AC) or just run on AC and all works fine.

    Any ideas?

    No experience with this brand and model but I'm wondering if the new >>batteries have more cells hence a higher mAH rating. More cells means >>either more current to charge them up (the built-in charger might not be >>able to handle that high a load) or take longer to charge but result in
    a too-low charging load (so the charger thinks the battery is dead and
    will not attempt to charge for safety reasons). New battery packs often >>come delivered uncharged. If the built-in charger cannot or won't
    charge those new batteries then they come dead and stay dead. Some
    laptops will not boot if the battery pack is dead or removed even when
    the A/C cord is connected.

    According to what online specs that I could find on this brand and
    model, it comes with a 6-cell battery pack. Do the new battery packs
    have 6 cells and are rated around 4400 mAH? Or do they have more cells
    and a higher mAH rating? The built-in charger may not be able to handle
    a 9-cell battery pack rated for 7800 mAH.

    Doesn't look like anyone knew in the Toshiba forums where you asked at >>http://www.forums.toshiba.com/t5/Batteries-and-Power/S70-B-Won-t-Power-up-with-Replacement-Battery/td-p/684795.
    Did you try asking Toshiba support (http://support.toshiba.com/contact)?

    The replacement battery is a 6-cell like the original and has the same power specs - in this case, 4200 mAh. I contacted an authorized Toshiba service center today via email, and they too were stumped, but guessed it could be a weird motherboard problem. I will probably have to take it in this week since the one-year warranty runs out in about three weeks, but I was hoping to avoid that since they will probably tie the PC up for several days (especially if they end up replacing the motherboard) and I might end up having to reload all my data.

    --

    Days? You might not get it back for 6-8 weeks if you have to ship it to
    a regional service center. Or does "take it in" mean you go back to the
    store and have some geek squad poke around?

    You are going to save an image backup, right, before "taking it in"?

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Rick@21:1/5 to Rick on Sat Mar 26 21:55:51 2016
    Rick wrote:

    I have a Toshiba laptop model S70-BBT2N23 which I purchased last April.
    The
    laptop works fine with no problems.

    I decided to buy an extra battery to use as a backup. When I installed
    the
    battery, the computer would not boot up, even with the AC plugged in. If
    I
    remove the battery or put the original battery back in, all works fine. I
    initially thought this was a battery problem, so I exchanged the battery
    for
    a replacement and got the same result. These were aftermarket batteries,
    so
    I then bought a Toshiba branded battery which appeared to be exactly the
    same as the original battery - and I again got the same result. In every
    case, the laptop will not boot up with the replacement battery and just
    flashes the power light, even with the AC plugged in. Put the original
    battery in (with or without AC) or just run on AC and all works fine.

    Any ideas?

    No experience with this brand and model but I'm wondering if the new >batteries have more cells hence a higher mAH rating. More cells means
    either more current to charge them up (the built-in charger might not be
    able to handle that high a load) or take longer to charge but result in
    a too-low charging load (so the charger thinks the battery is dead and
    will not attempt to charge for safety reasons). New battery packs often
    come delivered uncharged. If the built-in charger cannot or won't
    charge those new batteries then they come dead and stay dead. Some
    laptops will not boot if the battery pack is dead or removed even when
    the A/C cord is connected.

    According to what online specs that I could find on this brand and
    model, it comes with a 6-cell battery pack. Do the new battery packs
    have 6 cells and are rated around 4400 mAH? Or do they have more cells
    and a higher mAH rating? The built-in charger may not be able to handle
    a 9-cell battery pack rated for 7800 mAH.

    Doesn't look like anyone knew in the Toshiba forums where you asked at >http://www.forums.toshiba.com/t5/Batteries-and-Power/S70-B-Won-t-Power-up-with-Replacement-Battery/td-p/684795.
    Did you try asking Toshiba support (http://support.toshiba.com/contact)?

    The replacement battery is a 6-cell like the original and has the same power specs - in this case, 4200 mAh. I contacted an authorized Toshiba service center today via email, and they too were stumped, but guessed it could be a weird motherboard problem. I will probably have to take it in this week
    since the one-year warranty runs out in about three weeks, but I was hoping
    to avoid that since they will probably tie the PC up for several days (especially if they end up replacing the motherboard) and I might end up
    having to reload all my data.

    --

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From mike@21:1/5 to Rick on Sat Mar 26 21:00:31 2016
    On 3/26/2016 5:59 PM, Rick wrote:
    I have a Toshiba laptop model S70-BBT2N23 which I purchased last April.
    The laptop works fine with no problems.

    I decided to buy an extra battery to use as a backup. When I installed
    the battery, the computer would not boot up, even with the AC plugged
    in. If I remove the battery or put the original battery back in, all
    works fine. I initially thought this was a battery problem, so I
    exchanged the battery for a replacement and got the same result. These
    were aftermarket batteries, so I then bought a Toshiba branded battery
    which appeared to be exactly the same as the original battery - and I
    again got the same result. In every case, the laptop will not boot up
    with the replacement battery and just flashes the power light, even with
    the AC plugged in. Put the original battery in (with or without AC) or
    just run on AC and all works fine.

    Any ideas?
    I'd bet it's a battery problem.
    How old are those batteries?
    I'm not asking when you bought them.
    I'm asking when they were manufactured.
    A battery that has been sitting for five years in a shipping container
    sitting in the sun in Arizona is not a new battery.
    They self-discharge and the battery protection disconnects them.
    If the cells are imbalanced, simply discharging it till it quits
    can take it out of service permanently.

    Battery protection circuits and results vary considerably.
    sometimes, you can fix the battery, sometimes you can make it work,
    but the battery gauge doesn't work, sometimes can't do anything to
    make the protection chip recover and let you use the battery.

    I had a very similar problem with a Toshiba battery.

    My battery was dead. Nothing, no charge, no run, no nothing.
    I opened it up and recharged the cells individually.
    The computer booted from the battery, but the gauge didn't work.
    Always said zero charge and ran till it suddenly quit.
    And it wouldn't charge. It always ran from the battery when
    the AC was connected.

    I could run the thing was off the battery with AC disconnected.
    I could run the thing off AC with the battery REMOVED.
    Only way it would recharge was OFF with the battery inserted
    and AC connected.

    Clever strategy to FORCE you to buy a new battery, but still let
    you run the machine.

    That's the only machine I've ever seen with that draconian battery
    strategy.

    So, that's my story, believe it or not.
    YMMV

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From dg@21:1/5 to All on Sun Mar 27 18:06:54 2016
    If the battery isn't too dead, you may have success if you install it and leave the laptop plugged in to AC but turned off, for 24 hours. That's Toshiba and Sony's instruction when you buy a new laptop from them, and I'm sure it would apply to a new
    battery and for the same reasons, as well. It ensures that the new battery is fully charged to maximum capacity so that charging and wear-measuring are accurate down the road.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Rick@21:1/5 to VanguardLH on Sat Mar 26 23:06:34 2016
    "VanguardLH" wrote in message news:dlov88F2t5oU1@mid.individual.net...

    Rick wrote:

    Rick wrote:

    I have a Toshiba laptop model S70-BBT2N23 which I purchased last April. >>>> The
    laptop works fine with no problems.

    I decided to buy an extra battery to use as a backup. When I installed >>>> the
    battery, the computer would not boot up, even with the AC plugged in.
    If
    I
    remove the battery or put the original battery back in, all works fine. >>>> I
    initially thought this was a battery problem, so I exchanged the
    battery
    for
    a replacement and got the same result. These were aftermarket
    batteries,
    so
    I then bought a Toshiba branded battery which appeared to be exactly
    the
    same as the original battery - and I again got the same result. In
    every
    case, the laptop will not boot up with the replacement battery and just >>>> flashes the power light, even with the AC plugged in. Put the original >>>> battery in (with or without AC) or just run on AC and all works fine.

    Any ideas?

    No experience with this brand and model but I'm wondering if the new >>>batteries have more cells hence a higher mAH rating. More cells means >>>either more current to charge them up (the built-in charger might not be >>>able to handle that high a load) or take longer to charge but result in
    a too-low charging load (so the charger thinks the battery is dead and >>>will not attempt to charge for safety reasons). New battery packs often >>>come delivered uncharged. If the built-in charger cannot or won't
    charge those new batteries then they come dead and stay dead. Some >>>laptops will not boot if the battery pack is dead or removed even when >>>the A/C cord is connected.

    According to what online specs that I could find on this brand and
    model, it comes with a 6-cell battery pack. Do the new battery packs >>>have 6 cells and are rated around 4400 mAH? Or do they have more cells >>>and a higher mAH rating? The built-in charger may not be able to handle >>>a 9-cell battery pack rated for 7800 mAH.

    Doesn't look like anyone knew in the Toshiba forums where you asked at >>>http://www.forums.toshiba.com/t5/Batteries-and-Power/S70-B-Won-t-Power-up-with-Replacement-Battery/td-p/684795.
    Did you try asking Toshiba support (http://support.toshiba.com/contact)?

    The replacement battery is a 6-cell like the original and has the same
    power
    specs - in this case, 4200 mAh. I contacted an authorized Toshiba
    service
    center today via email, and they too were stumped, but guessed it could
    be a
    weird motherboard problem. I will probably have to take it in this week
    since the one-year warranty runs out in about three weeks, but I was
    hoping
    to avoid that since they will probably tie the PC up for several days
    (especially if they end up replacing the motherboard) and I might end up
    having to reload all my data.

    --

    Days? You might not get it back for 6-8 weeks if you have to ship it to
    a regional service center. Or does "take it in" mean you go back to the >store and have some geek squad poke around?

    You are going to save an image backup, right, before "taking it in"?

    No, I would take it in to an authorized Toshiba service center here in town. I've used them before for warranty repair on a Toshiba laptop, and they are fairly good. And yes, I would do an image backup, but it's still a pain to have to do.

    --

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)