The short of it is that Gearbox is killing forums because financially
it is the smart move to make. I just think that maybe they should
consider that money isn't the only thing that's important.
On 7/23/2022 7:39 PM, Spalls Hurgenson wrote:
The short of it is that Gearbox is killing forums because financially
it is the smart move to make. I just think that maybe they should
consider that money isn't the only thing that's important.
A sentiment that NO MBA who wants to keep their job is EVER going to >entertain for even a nano-second. Even assuming they weren't properly >reprogrammed by the "business school" that awarded them that MBA into
only thinking about the next quarter's earnings report.
Forums are also provide a useful technical database for other gamers.
Is a customer having a problem? It's quite possible another user has
written about a similar problem and found a solution (alternately,
between the two, you can possibly find some correlation that helps you
solve both customer's issues). [...]
So, Gearbox Software has announced that it's shutting down its user
forums*. So what, you say. If you're like me, you probably didn't even
know Gearbox Software /had/ a user forum. Still, I can't help but feel
it's a loss.
Well, I can think of some reasons, of course. For one, it's an
opportunity to directly communicate with a community of your gamers. Admittedly, it might not be the largest segment of that community, but they're likely to be some of your most fervent fans. Yes, they can be demanding, and yes, they may publicly list your product's flaws, but
they are also a necessary sounding board. With a forum, you can at the
very least give the appearance of listening to your customers and, who
knows, if you actually do more than just SEEM to pay attention you may
get some worthwhile feedback too.
Moderation there clearly weeded out major horrors like bad language and
such but did nothing about zero content posts. Or endlessly repeated
newbie questions. So to me, the forums were an awful
experience. Probably they're fairly useless to anyone so it makes sense
to close them down.
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