• Re: password no longer works

    From nospam@21:1/5 to philo@news.novabbs.com on Thu Dec 2 21:55:12 2021
    In article <b5abfb3c99062d534bad195e85ee3c1a@news.novabbs.com>, philo <philo@news.novabbs.com> wrote:

    A friend brought over her Macbook which she is locked out of. She claims she never changed her password and that it happened after she linked it to her phone.
    All she can do is log-in as guest.

    I found that the machine has a BIOS lock so I cannot perform any of the normal reset procedures.

    macs use efi, not bios, and there isn't a 'bios lock'.

    what 'normal reset procedures' did you try?

    Before I have her take it to the Apple store...anything else I should try?

    you haven't said what you tried so far and what happened. you also
    haven't said what macbook it is or what version of mac os it has.

    you previously claimed you knew how to search apple's knowledgebase.
    you could try that.

    <https://support.apple.com/en-us/HT202860>

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to All on Fri Dec 3 02:06:02 2021
    A friend brought over her Macbook which she is locked out of. She claims she never changed her password and that it happened after she linked it to her phone.
    All she can do is log-in as guest.

    I found that the machine has a BIOS lock so I cannot perform any of the normal reset procedures.

    Before I have her take it to the Apple store...anything else I should try?

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Bernd Froehlich@21:1/5 to All on Fri Dec 3 07:43:14 2021
    On 3. Dec 2021 at 03:06:02 CET, "philo" <philo> wrote:

    A friend brought over her Macbook which she is locked out of. She claims she never changed her password and that it happened after she linked it to her phone.
    All she can do is log-in as guest.

    I found that the machine has a BIOS lock so I cannot perform any of the normal
    reset procedures.

    Before I have her take it to the Apple store...anything else I should try?


    This should help: <https://support.apple.com/en-us/HT201487>

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Bernd Froehlich@21:1/5 to All on Fri Dec 3 07:45:00 2021
    On 3. Dec 2021 at 08:43:14 CET, "Bernd Froehlich" <befr@eaglesoft.de>
    wrote:

    On 3. Dec 2021 at 03:06:02 CET, "philo" <philo> wrote:

    A friend brought over her Macbook which she is locked out of. She claims she >> never changed her password and that it happened after she linked it to her >> phone.
    All she can do is log-in as guest.

    I found that the machine has a BIOS lock so I cannot perform any of the normal
    reset procedures.

    Before I have her take it to the Apple store...anything else I should try?


    This should help: <https://support.apple.com/en-us/HT201487>

    Oops, wrong link. Thos one is better: <https://support.apple.com/en-us/HT202860>

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to Bernd Froehlich on Fri Dec 3 03:02:34 2021
    On 12/3/21 1:45 AM, Bernd Froehlich wrote:
    On 3. Dec 2021 at 08:43:14 CET, "Bernd Froehlich" <befr@eaglesoft.de>
    wrote:

    On 3. Dec 2021 at 03:06:02 CET, "philo" <philo> wrote:

    A friend brought over her Macbook which she is locked out of. She claims she
    never changed her password and that it happened after she linked it to her >>> phone.
    All she can do is log-in as guest.

    I found that the machine has a BIOS lock so I cannot perform any of the normal
    reset procedures.

    Before I have her take it to the Apple store...anything else I should try? >>

    This should help: <https://support.apple.com/en-us/HT201487>

    Oops, wrong link. Thos one is better: <https://support.apple.com/en-us/HT202860>




    Too early in the morning but I will check with the owner to see if she
    can get the password reset option that I've requested, on her phone's email.

    So possibly there is hope.

    Her Apple Account password is accepted at least.


    Thank you

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to All on Fri Dec 3 08:48:18 2021
    Thanks for the reply.
    The problem is that if I try to sign in using her Apple account and take the "forget password" option, it brings up her browser which requires authorization in order to connect.
    It asks for her password...which no longer works.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to All on Fri Dec 3 14:50:34 2021
    Direct to JR.

    If I was a Mac expert, I would not be asking here.

    I have a lot of experience with PC's but very little with Mac.
    However the dialog to reset her MacBook was sent to her email and she just informed me she did not get it.

    I surmise that she must have been using a different email address when she first got her machine, so I have asked her if she has access to any former email accounts she might have had.

    If not, I will give her the link you provided.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jolly Roger@21:1/5 to philo on Fri Dec 3 14:27:43 2021
    On 2021-12-03, philo <philo@news.novabbs.com> wrote:
    Thanks for the reply.
    The problem is that if I try to sign in using her Apple account and
    take the "forget password" option, it brings up her browser which
    requires authorization in order to connect. It asks for her
    password...which no longer works.

    It doesn't sound like you are familiar enough with Macs or Apple to help efficiently.

    Tell her to contact Apple support, who will happily work with you for
    free over chat, phone, or in person at your local Apple retail store to
    resolve your issue. Just start here and follow the prompts:

    <https://support.apple.com/contact>

    --
    E-mail sent to this address may be devoured by my ravenous SPAM filter.
    I often ignore posts from Google. Use a real news client instead.

    JR

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From nospam@21:1/5 to philo@news.novabbs.com on Fri Dec 3 10:06:31 2021
    In article <f6783352eb82d0704c75d4927c46c0c1@news.novabbs.com>, philo <philo@news.novabbs.com> wrote:


    I have a lot of experience with PC's but very little with Mac.

    refer her to someone who actually has mac experience.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jolly Roger@21:1/5 to philo on Fri Dec 3 20:47:38 2021
    On 2021-12-03, philo <philo@news.novabbs.com> wrote:
    Direct to JR.

    If I was a Mac expert, I would not be asking here.
    I have a lot of experience with PC's but very little with Mac.

    Yes, that's my point. She'd be much better off talking directly with
    someone who *is* familiar with Macs.

    If not, I will give her the link you provided.

    The link I provided is Apple Support, who will be able to help her *far*
    more efficiently than you or anyone here.

    --
    E-mail sent to this address may be devoured by my ravenous SPAM filter.
    I often ignore posts from Google. Use a real news client instead.

    JR

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From philo@21:1/5 to All on Fri Dec 3 20:58:49 2021
    To JR

    Yep. I gave her the link.

    I also informed her that if she does end up taking it in to the Apple store to have them clear the bios password.

    On a PC, that's as simple as removing the cmos battery.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From nospam@21:1/5 to philo@news.novabbs.com on Fri Dec 3 16:38:31 2021
    In article <4fd5f6c83f05512739dd40c2b0f986fa@news.novabbs.com>, philo <philo@news.novabbs.com> wrote:


    I also informed her that if she does end up taking it in to the Apple store to have them clear the bios password.

    it would be very surprising that there is a firmware password. few
    people know about that and it's non-trivial to set one.

    if there really is a firmware password (which i doubt), then for apple
    to reset it, she will need to bring proof of ownership.

    otherwise, someone could bring in a stolen mac, claim it's theirs and
    get apple to reset it. instant free mac. that would be bad.

    On a PC, that's as simple as removing the cmos battery.

    which makes that completely useless, plus there is no cmos battery to
    remove on a mac anyway.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From IdiotAward@21:1/5 to All on Mon Dec 13 08:58:30 2021
    Who gets the idiot award here?

    Boils down to Philo, No Spam and not-so-Jolly Roger>

    Philo is a great idiot for asking a questions to non-tekkies, getting
    upset, then finally blundering into a solution himself.

    Next up is No Spam, but it's obvious he has an untreated mental illness,
    so cannot in fairness count him.

    Award goes to not-so-Jolly Roger who has just enough knowledge to be
    dangerous. His most infamous statement was that one cannot know if a
    drive is encrypted until one tries to mount it from another machine.

    Since the drive in question was bootable, one simply needed to check
    File Vault. Was it being used or not?


    You may pickup your prize at the door.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Joerg Lorenz@21:1/5 to All on Mon Dec 13 16:35:09 2021
    Am 13.12.21 um 15:58 schrieb IdiotAward:
    Who gets the idiot award here?

    You may pickup your prize at the door.

    The winner is: Arlen Holder alias Newton alias Ragnussen alias Andy
    Burnelli alias you choose.

    Can someone call the ambulance!

    --
    De gustibus non est disputandum

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)