It only happens when I shut down Windows. Should I go into the bios and shut down from there, it's not present. However, I had the same harsh sound about 6 years ago with another Seagate connected via a dock.


The audio file is here: https://gofile.io/?c=GmmM8z

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On Thu, 9 Jan 2020 23:26:54 -0800 (PST), Sam <newsgroup2003@gmail.com>
wrote:

It only happens when I shut down Windows. Should I go into the bios and shut down from there, it's not present. However, I had the same harsh sound about 6 years ago with another Seagate connected via a dock.

The audio file is here: https://gofile.io/?c=GmmM8z

I have drives that do that. I assume it's simply the heads being parked.

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I finally received a response back from Seagate. They say the drive has failed (which it hasn't) and they want me to RMA the drives even though they're only a few weeks old (in my possession) but made in June.

On Friday, January 10, 2020 at 2:08:56 PM UTC-8, Mark Perkins wrote:

On Thu, 9 Jan 2020 23:26:54 -0800 (PST), Sam <newsgroup2003@gmail.com>
wrote:

It only happens when I shut down Windows. Should I go into the bios and shut down from there, it's not present. However, I had the same harsh sound about 6 years ago with another Seagate connected via a dock.

The audio file is here: https://gofile.io/?c=GmmM8z

I have drives that do that. I assume it's simply the heads being parked.

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Mark Perkins <mark@none.invalid> wrote:

On Thu, 9 Jan 2020 23:26:54 -0800 (PST), Sam <newsgroup2003@gmail.com>
wrote:

It only happens when I shut down Windows. Should I go into the
bios and shut down from there, it's not present. However, I had
the same harsh sound about 6 years ago with another Seagate
connected via a dock.


The audio file is here: https://gofile.io/?c=GmmM8z

I have drives that do that. I assume it's simply the heads being
parked.

I agree, it sounds quite usual.

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On Saturday, January 11, 2020 at 2:26:35 PM UTC-8, Computer Nerd Kev wrote:

I agree, it sounds quite usual.

In other words, it sounds normal to you even Seagate's tech support in Ecuador or wherever they are say it's not?

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On Sat, 11 Jan 2020 22:52:34 -0800 (PST), Sam <newsgroup2003@gmail.com>
wrote:

On Saturday, January 11, 2020 at 2:26:35 PM UTC-8, Computer Nerd Kev wrote:

I agree, it sounds quite usual.

In other words, it sounds normal to you even Seagate's tech support in Ecuador or wherever they are say it's not?

Do you think they heard your recording, or are they merely responding to
your textual description?

Either way, it sounds like they are going out of their way to help you.
Based on what I heard, I would simply continue to use the drive. Use a
SMART monitor to check various drive health parameters, but you should
probably be doing that anyway, for all of your drives. I use Hard Disk Sentinel, but there are many others, some free, some not.

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Sam <newsgroup2003@gmail.com> wrote:

On Saturday, January 11, 2020 at 2:26:35 PM UTC-8, Computer Nerd Kev wrote:

I agree, it sounds quite usual.

In other words, it sounds normal to you even Seagate's tech support
in Ecuador or wherever they are say it's not?

Like Mark P. I'm assuming that they didn't really pay attention to
the recording, maybe just following along a "script" that says to
believe that your drive has failed because you provided a sound file
as "proof" (the drive hasn't failed, but the script probably assumes
that it has).

Anyway the only sound occouring only at turn-off that I would pay
attention to would be that of a head crash. Your recording didn't
have any hints of that mini angle-grinder sound, so personally I
wouldn't have paid much attention to it if it were my drive. Indeed
I have heard similar sounds from drives being turned off, especially
audible if running them on a table instead of inside a PC.

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