• External monitor not waking

    From Daniel Cohen@21:1/5 to All on Wed Apr 25 08:15:20 2018
    XPost: comp.sys.mac.misc

    My Mac is a 2011 MacBookPro running OS 10.13.4. This is connected by Thunderbolt to a Belkin dock, which in turn is connected to a Dell
    U2414H monitor.

    Most of the time this works fine, but recently (not sure if it started
    when I went to 10.13.4 or whether it had happened on 10.13.3) the
    monitor sometimes refuses to wake up when I wake the computer from
    sleep. That is, the monitor insists on remaining in Power Save mode, and
    in fact says "entering power save mode" when the computer wakes.

    So far I have solved it by a mix of turning monitor on and off,
    disconnecting power cable of monitor and reconnecting it, and restarting
    the computer. But I haven't found a consistent set of steps to get it to
    work.

    Any ideas for more diagnostic steps, or even a solution? As I said, this
    is an occasional problem, usually the monitor becomes active as soon as
    the computer wakes, but it occurs often enough to be troublesome.

    --
    <http://www.decohen.com>
    The Labyrinth of the Heart: Changed Myths for Changing Lives
    book and e-book <http://www.decohen.com/labyrinth.htm>
    Send e-mail to the Reply-To address, not the From address.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From nospam@21:1/5 to Cohen on Wed Apr 25 05:22:32 2018
    XPost: comp.sys.mac.misc

    In article <1nnszqn.1yxppaq10wk859N%dcohenspam@talktalk.net>, Daniel
    Cohen <dcohenspam@talktalk.net> wrote:

    My Mac is a 2011 MacBookPro running OS 10.13.4. This is connected by Thunderbolt to a Belkin dock, which in turn is connected to a Dell
    U2414H monitor.

    Most of the time this works fine, but recently (not sure if it started
    when I went to 10.13.4 or whether it had happened on 10.13.3) the
    monitor sometimes refuses to wake up when I wake the computer from
    sleep. That is, the monitor insists on remaining in Power Save mode, and
    in fact says "entering power save mode" when the computer wakes.

    So far I have solved it by a mix of turning monitor on and off,
    disconnecting power cable of monitor and reconnecting it, and restarting
    the computer. But I haven't found a consistent set of steps to get it to work.

    Any ideas for more diagnostic steps, or even a solution? As I said, this
    is an occasional problem, usually the monitor becomes active as soon as
    the computer wakes, but it occurs often enough to be troublesome.

    the first thing to try is get rid of the belkin dock. belkin relabels
    cheap chinese crap.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Daniel Cohen@21:1/5 to nospam on Wed Apr 25 13:41:09 2018
    XPost: comp.sys.mac.misc

    nospam <nospam@nospam.invalid> wrote:

    the first thing to try is get rid of the belkin dock. belkin relabels
    cheap chinese crap.

    May be the ultimate solution, but definitely NOT the first thing.

    You are suggesting I spend a great deal of money when the answer may be something much simpler.
    --
    <http://www.decohen.com>
    The Labyrinth of the Heart: Changed Myths for Changing Lives
    book and e-book <http://www.decohen.com/labyrinth.htm>
    Send e-mail to the Reply-To address, not the From address.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jolly Roger@21:1/5 to Neill Massello on Wed Apr 25 14:46:47 2018
    XPost: comp.sys.mac.misc

    On 2018-04-25, Neill Massello <nmassello@yahoo.com> wrote:
    Daniel Cohen <dcohenspam@talktalk.net> wrote:

    May be the ultimate solution, but definitely NOT the first thing.

    You are suggesting I spend a great deal of money when the answer may be
    something much simpler.

    Connecting the display directly to the Mac, rather than through the
    dock, should definitely have been one of the earliest diagnostic steps.

    Yep.

    --
    E-mail sent to this address may be devoured by my ravenous SPAM filter.
    I often ignore posts from Google. Use a real news client instead.

    JR

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jolly Roger@21:1/5 to Daniel Cohen on Wed Apr 25 14:38:23 2018
    XPost: comp.sys.mac.misc

    On 2018-04-25, Daniel Cohen <dcohenspam@talktalk.net> wrote:
    My Mac is a 2011 MacBookPro running OS 10.13.4. This is connected by Thunderbolt to a Belkin dock, which in turn is connected to a Dell
    U2414H monitor.

    Most of the time this works fine, but recently (not sure if it started
    when I went to 10.13.4 or whether it had happened on 10.13.3) the
    monitor sometimes refuses to wake up when I wake the computer from
    sleep. That is, the monitor insists on remaining in Power Save mode, and
    in fact says "entering power save mode" when the computer wakes.

    So far I have solved it by a mix of turning monitor on and off,
    disconnecting power cable of monitor and reconnecting it, and restarting
    the computer. But I haven't found a consistent set of steps to get it to work.

    Any ideas for more diagnostic steps, or even a solution? As I said, this
    is an occasional problem, usually the monitor becomes active as soon as
    the computer wakes, but it occurs often enough to be troublesome.

    Which model Belkin dock is this?

    --
    E-mail sent to this address may be devoured by my ravenous SPAM filter.
    I often ignore posts from Google. Use a real news client instead.

    JR

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Neill Massello@21:1/5 to Daniel Cohen on Wed Apr 25 08:23:08 2018
    XPost: comp.sys.mac.misc

    Daniel Cohen <dcohenspam@talktalk.net> wrote:

    May be the ultimate solution, but definitely NOT the first thing.

    You are suggesting I spend a great deal of money when the answer may be something much simpler.

    Connecting the display directly to the Mac, rather than through the
    dock, should definitely have been one of the earliest diagnostic steps.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From nospam@21:1/5 to Cohen on Wed Apr 25 11:51:55 2018
    XPost: comp.sys.mac.misc

    In article <1nntf75.wt7661j3i5vaN%dcohenspam@talktalk.net>, Daniel
    Cohen <dcohenspam@talktalk.net> wrote:

    the first thing to try is get rid of the belkin dock. belkin relabels
    cheap chinese crap.

    May be the ultimate solution, but definitely NOT the first thing.

    absolutely the first thing to try.

    You are suggesting I spend a great deal of money when the answer may be something much simpler.

    what money?

    according to what i found online, that display supports hdmi and minidisplayport.

    you said your mac is a 2011 macbook pro, which has thunderbolt & mini-displayport in the same connector.

    a mini-displayport cable is a few bucks and an hdmi adapter only
    slightly more. you might even have either or both already. there are
    plenty on ebay if you don't want to pay retail price, but it will take
    a couple of days to get it, at a minimum.

    if it solves the problem, you know it's the belkin. if not, then
    further investigation is needed.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From nospam@21:1/5 to jollyroger@pobox.com on Wed Apr 25 12:23:08 2018
    XPost: comp.sys.mac.misc

    In article <fkbo3oFqc21U1@mid.individual.net>, Jolly Roger <jollyroger@pobox.com> wrote:

    the first thing to try is get rid of the belkin dock. belkin relabels
    cheap chinese crap.

    May be the ultimate solution, but definitely NOT the first thing.

    absolutely the first thing to try.

    You are suggesting I spend a great deal of money when the answer may be
    something much simpler.

    what money?

    according to what i found online, that display supports hdmi and minidisplayport.

    And according to Dell, it comes with a DisplayPort cable in the box:

    <http://www.dell.com/ed/business/p/dell-u2414h/pd>

    even better.

    total cost: $0

    you said your mac is a 2011 macbook pro, which has thunderbolt & mini-displayport in the same connector.

    So he can connect it straight to the computer.

    if it solves the problem, you know it's the belkin. if not, then
    further investigation is needed.

    Yep.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jolly Roger@21:1/5 to nospam on Wed Apr 25 16:19:04 2018
    XPost: comp.sys.mac.misc

    On 2018-04-25, nospam <nospam@nospam.invalid> wrote:
    In article <1nntf75.wt7661j3i5vaN%dcohenspam@talktalk.net>, Daniel
    Cohen <dcohenspam@talktalk.net> wrote:

    the first thing to try is get rid of the belkin dock. belkin relabels
    cheap chinese crap.

    May be the ultimate solution, but definitely NOT the first thing.

    absolutely the first thing to try.

    You are suggesting I spend a great deal of money when the answer may be
    something much simpler.

    what money?

    according to what i found online, that display supports hdmi and minidisplayport.

    And according to Dell, it comes with a DisplayPort cable in the box:

    <http://www.dell.com/ed/business/p/dell-u2414h/pd>

    you said your mac is a 2011 macbook pro, which has thunderbolt & mini-displayport in the same connector.

    So he can connect it straight to the computer.

    if it solves the problem, you know it's the belkin. if not, then
    further investigation is needed.

    Yep.

    --
    E-mail sent to this address may be devoured by my ravenous SPAM filter.
    I often ignore posts from Google. Use a real news client instead.

    JR

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Wade Garrett@21:1/5 to nospam on Wed Apr 25 15:46:09 2018
    XPost: comp.sys.mac.misc

    On 4/25/18 5:22 AM, nospam wrote:
    In article <1nnszqn.1yxppaq10wk859N%dcohenspam@talktalk.net>, Daniel
    Cohen <dcohenspam@talktalk.net> wrote:

    My Mac is a 2011 MacBookPro running OS 10.13.4. This is connected by
    Thunderbolt to a Belkin dock, which in turn is connected to a Dell
    U2414H monitor.

    Most of the time this works fine, but recently (not sure if it started
    when I went to 10.13.4 or whether it had happened on 10.13.3) the
    monitor sometimes refuses to wake up when I wake the computer from
    sleep. That is, the monitor insists on remaining in Power Save mode, and
    in fact says "entering power save mode" when the computer wakes.

    So far I have solved it by a mix of turning monitor on and off,
    disconnecting power cable of monitor and reconnecting it, and restarting
    the computer. But I haven't found a consistent set of steps to get it to
    work.

    Any ideas for more diagnostic steps, or even a solution? As I said, this
    is an occasional problem, usually the monitor becomes active as soon as
    the computer wakes, but it occurs often enough to be troublesome.

    the first thing to try is get rid of the belkin dock. belkin relabels
    cheap chinese crap.

    ...as opposed to some other companies that relabel expensive Chinese crap;-)

    --
    The fastest way to stop a bad guy with a gun is a good guy with a gun.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Daniel Cohen@21:1/5 to nospam on Thu Apr 26 08:09:56 2018
    XPost: comp.sys.mac.misc

    nospam <nospam@nospam.invalid> wrote:

    In article <fkbo3oFqc21U1@mid.individual.net>, Jolly Roger <jollyroger@pobox.com> wrote:

    the first thing to try is get rid of the belkin dock. belkin relabels >> > cheap chinese crap.

    May be the ultimate solution, but definitely NOT the first thing.

    absolutely the first thing to try.

    You are suggesting I spend a great deal of money when the answer may be >> something much simpler.

    what money?

    according to what i found online, that display supports hdmi and minidisplayport.

    And according to Dell, it comes with a DisplayPort cable in the box:

    <http://www.dell.com/ed/business/p/dell-u2414h/pd>

    even better.

    total cost: $0


    Well, yes, for diagnosis, that's fine. But it would mean not having my
    external drives connected for a while, which would be a hassle.

    If I find the issue annoys me enough (most of the time everything is
    fine, but just from time to time it happens), that's what I will have to
    try.

    Any equipment can fail over the years,, though most fail early if they
    are going to fail, so it could be the Belkin or the cables.

    But it has been solid until recently, and I think the change occurred
    after the upgrade to 10.13.4

    you said your mac is a 2011 macbook pro, which has thunderbolt & mini-displayport in the same connector.

    So he can connect it straight to the computer.

    if it solves the problem, you know it's the belkin. if not, then
    further investigation is needed.

    Yep.


    --
    <http://www.decohen.com>
    The Labyrinth of the Heart: Changed Myths for Changing Lives
    book and e-book <http://www.decohen.com/labyrinth.htm>
    Send e-mail to the Reply-To address, not the From address.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From MartinC@21:1/5 to All on Thu Apr 26 13:27:56 2018
    XPost: comp.sys.mac.misc

    Am 25.04.18 um 09:15 schrieb Daniel Cohen:

    Most of the time this works fine, but recently (not sure if it started
    when I went to 10.13.4 or whether it had happened on 10.13.3) the
    monitor sometimes refuses to wake up when I wake the computer from
    sleep. That is, the monitor insists on remaining in Power Save mode, and
    in fact says "entering power save mode" when the computer wakes.

    This happens here with a MacPro 2013 and an EIZO monitor (Thunderbolt),
    about once or twice a month.

    I did a google search for it and found that it happened quite frequently
    in the past to a lot of people. At that time EIZO claimed that it's a
    problem on the Apple side of Thunderbolt, and Apple claimed it's on the
    EIZO end of the cable. Since it went away for the majority, someone
    probably fixed something, somewhere, sometime.

    Anyway, it does happen here rarely every now and then, and after some
    more troublesome attempts like re-booting, unplugging cables I
    eventually found out that a simple second "wake up call" to the monitor
    always fixes it.

    So if it stays black, I just hit CTRL-SHIFT-EJECT (which triggers the
    screen energy saver) followed by "any key" to wake it up again.

    This takes 2 seconds and never failed, so I actually just do it now once
    every two weeks without really thinking about it anymore...

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From nospam@21:1/5 to Cohen on Thu Apr 26 10:31:39 2018
    XPost: comp.sys.mac.misc

    In article <1nnust8.msdtdz1fj2a8xN%dcohenspam@talktalk.net>, Daniel
    Cohen <dcohenspam@talktalk.net> wrote:


    You are suggesting I spend a great deal of money when the answer may be
    something much simpler.

    what money?

    according to what i found online, that display supports hdmi and minidisplayport.

    And according to Dell, it comes with a DisplayPort cable in the box:

    <http://www.dell.com/ed/business/p/dell-u2414h/pd>

    even better.

    total cost: $0

    Well, yes, for diagnosis, that's fine.

    that's the point - diagnose the problem.

    once you know what's causing it, you know what needs to be replaced.

    But it would mean not having my
    external drives connected for a while, which would be a hassle.

    only until you isolate the problem.

    you may be able to connect them in some other way until you figure out
    what's going on.

    If I find the issue annoys me enough (most of the time everything is
    fine, but just from time to time it happens), that's what I will have to
    try.

    intermittent problems are difficult to diagnose and most annoying.

    Any equipment can fail over the years,, though most fail early if they
    are going to fail, so it could be the Belkin or the cables.

    a hub is more likely to fail than a cable.

    But it has been solid until recently, and I think the change occurred
    after the upgrade to 10.13.4

    10.13.4 is unlikely to have made a difference.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Daniel Cohen@21:1/5 to MartinC on Fri Apr 27 07:30:19 2018
    XPost: comp.sys.mac.misc

    MartinC <noreply@nospam.invalid> wrote:

    Anyway, it does happen here rarely every now and then, and after some
    more troublesome attempts like re-booting, unplugging cables I
    eventually found out that a simple second "wake up call" to the monitor always fixes it.

    So if it stays black, I just hit CTRL-SHIFT-EJECT (which triggers the
    screen energy saver) followed by "any key" to wake it up again.

    I've had various sensible suggestions about diagnosis. But they are
    somewhat inconvenient.

    At last I have a suggestion that is easy to try and with no downsides.
    --
    <http://www.decohen.com>
    The Labyrinth of the Heart: Changed Myths for Changing Lives
    book and e-book <http://www.decohen.com/labyrinth.htm>
    Send e-mail to the Reply-To address, not the From address.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Chris Ridd@21:1/5 to Daniel Cohen on Sun Apr 29 11:20:02 2018
    XPost: comp.sys.mac.misc

    On 26/04/2018 08:09, Daniel Cohen wrote:
    nospam <nospam@nospam.invalid> wrote:

    In article <fkbo3oFqc21U1@mid.individual.net>, Jolly Roger
    <jollyroger@pobox.com> wrote:

    the first thing to try is get rid of the belkin dock. belkin relabels >>>>>> cheap chinese crap.

    May be the ultimate solution, but definitely NOT the first thing.

    absolutely the first thing to try.

    You are suggesting I spend a great deal of money when the answer may be >>>>> something much simpler.

    what money?

    according to what i found online, that display supports hdmi and
    minidisplayport.

    And according to Dell, it comes with a DisplayPort cable in the box:

    <http://www.dell.com/ed/business/p/dell-u2414h/pd>

    even better.

    total cost: $0


    Well, yes, for diagnosis, that's fine. But it would mean not having my external drives connected for a while, which would be a hassle.

    If I find the issue annoys me enough (most of the time everything is
    fine, but just from time to time it happens), that's what I will have to
    try.

    Any equipment can fail over the years,, though most fail early if they
    are going to fail, so it could be the Belkin or the cables.

    But it has been solid until recently, and I think the change occurred
    after the upgrade to 10.13.4

    There were some extensive graphics subsystem changes in 10.13.4 to
    support external GPUs, and I wonder if one of those changes has bitten you?

    It has certainly bitten some DisplayLink users: https://support.displaylink.com/knowledgebase/articles/1849327-important-information-on-macos-10-13-4-update

    --
    Chris

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Daniel Cohen@21:1/5 to Chris Ridd on Sun Apr 29 19:15:20 2018
    XPost: comp.sys.mac.misc

    Chris Ridd <chrisridd@mac.com> wrote:

    There were some extensive graphics subsystem changes in 10.13.4 to
    support external GPUs, and I wonder if one of those changes has bitten you?

    Could be. Do you know how I could test for that.

    For the moment I am trying MartinC's suggestion, which is very easy if
    it works.
    --
    <http://www.decohen.com>
    The Labyrinth of the Heart: Changed Myths for Changing Lives
    book and e-book <http://www.decohen.com/labyrinth.htm>
    Send e-mail to the Reply-To address, not the From address.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Chris Ridd@21:1/5 to Daniel Cohen on Mon Apr 30 17:35:47 2018
    XPost: comp.sys.mac.misc

    On 29/04/2018 19:15, Daniel Cohen wrote:
    Chris Ridd <chrisridd@mac.com> wrote:

    There were some extensive graphics subsystem changes in 10.13.4 to
    support external GPUs, and I wonder if one of those changes has bitten you?

    Could be. Do you know how I could test for that.

    Sorry, not without looking into it more deeply.

    For the moment I am trying MartinC's suggestion, which is very easy if
    it works.

    If that doesn't work, then maybe the 10.13.4 changes (and the link I
    sent) can get your investigations going in the right direction.

    --
    Chris

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)