Hello.then it froze hard.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still connected) from the desk due to cleaning the room. Opened its lid up, relogged in the current standard(not admin)-level account, and used it for a few minutes. It was fine and
Second one was about 30 minutes ago after MBP was asleep for hours from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And then, it froze hard right away.all. I even tried to reproduce this hard lock ups from what I remember. I doubt it is temperature related since it had been in the 60-70 degrees(F) indoor from the outdoor cold weather and rain. Right now, I'm running Disk Utility app's first aid to see
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at
I'm wondering if there is a hardware issue in this year old (12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TBPCIe-based SSD, Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to diagnose and fix? I assume warranty extended since it was from 12/29/2020. :( Thank you for reading and hopefully answering soon. :)--
Disk Utility app found no issues in all of SSD's APFS default three partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:then it froze hard.
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still connected) from the desk due to cleaning the room. Opened its lid up, relogged in the current standard(not admin)-level account, and used it for a few minutes. It was fine and
all. I even tried to reproduce this hard lock ups from what I remember. I doubt it is temperature related since it had been in the 60-70 degrees(F) indoor from the outdoor cold weather and rain. Right now, I'm running Disk Utility app's first aid to seeSecond one was about 30 minutes ago after MBP was asleep for hours from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And then, it froze hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at
PCIe-based SSD, Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.I'm wondering if there is a hardware issue in this year old (12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB
Is there anything else to try before going to an Apple store to diagnose and fix? I assume warranty extended since it was from 12/29/2020. :( Thank you for reading and hopefully answering soon. :)
On 01/01/2022 02:10, Ant wrote:
Disk Utility app found no issues in all of SSD's APFS default three
partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice
minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were
still connected) from the desk due to cleaning the room. Opened its
lid up, relogged in the current standard(not admin)-level account,
and used it for a few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours
from its idle time. Logged in just fine and then log out of this same
standard account back to the login screen with multiple accounts. And
then, it froze hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal
trackpad) and keyboard navigations (including LED lights) didn't
respond. Closing and reopening lid, and disconnecting and
reconnecting external powered USB devices didn't help at all. I even
tried to reproduce this hard lock ups from what I remember. I doubt
it is temperature related since it had been in the 60-70 degrees(F)
indoor from the outdoor cold weather and rain. Right now, I'm running
Disk Utility app's first aid to see if its internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old
(12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core
i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost
up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD,
Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB
C Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's
HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to
diagnose and fix? I assume warranty extended since it was from
12/29/2020. :( Thank you for reading and hopefully answering soon. :)
Remove the battery
Press and hold down the power key for 20 seconds.
Insert the battery
Hold down the 'shift' key and press the power-on button
If lucky, your machine will start in Safe Boot mode!
Restart and hoefully you'll be back up-and-running again!
HTH
Happy New Year!
Disk Utility app found no issues in all of SSD's APFS default three partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:then it froze hard.
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still connected) from the desk due to cleaning the room. Opened its lid up, relogged in the current standard(not admin)-level account, and used it for a few minutes. It was fine and
all. I even tried to reproduce this hard lock ups from what I remember. I doubt it is temperature related since it had been in the 60-70 degrees(F) indoor from the outdoor cold weather and rain. Right now, I'm running Disk Utility app's first aid to seeSecond one was about 30 minutes ago after MBP was asleep for hours from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And then, it froze hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at
PCIe-based SSD, Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.I'm wondering if there is a hardware issue in this year old (12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB
Is there anything else to try before going to an Apple store to diagnose and fix? I assume warranty extended since it was from 12/29/2020. :( Thank you for reading and hopefully answering soon. :)
Disk Utility app found no issues in all of SSD's APFS default three partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still connected) from the desk due to cleaning the room. Opened its lid up, relogged in the current standard(not admin)-level account, and used it for a few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And then, it froze hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at all. I even tried to reproduce this hard lock ups from what I remember. I doubt it is temperature related since it had been in the 60-70 degrees(F) indoor from the outdoor cold weather and rain. Right now, I'm running Disk Utility app's first aid to see if its internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old (12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD, Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to diagnose and fix? I assume warranty extended since it was from 12/29/2020. :( Thank you for reading and hopefully answering soon. :)
On 01/01/2022 02:10, Ant wrote:
Disk Utility app found no issues in all of SSD's APFS default three partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes
after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still connected) from the desk due to cleaning the room. Opened its lid up, relogged in the current standard(not admin)-level account, and used it
for a few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And then, it froze hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at all. I even tried to reproduce this hard lock ups from what I remember. I doubt it is temperature related since it had been in the 60-70 degrees(F) indoor from the outdoor cold weather and rain. Right now, I'm running Disk Utility app's first aid to see if its internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old (12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD, Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB
mouse.
Is there anything else to try before going to an Apple store to diagnose and fix? I assume warranty extended since it was from 12/29/2020. :( Thank
you for reading and hopefully answering soon. :)
Remove the battery
Press and hold down the power key for 20 seconds.
Insert the battery
Hold down the 'shift' key and press the power-on button
If lucky, your machine will start in Safe Boot mode!
Restart and hoefully you'll be back up-and-running again!
HTH
Happy New Year!
Have you tried:
Resetting the SMC?
Zapping the PRAM
Reinstalling the OS?
You are late as the one year warranty has expired for a few days. The 90
days was for phone support.
1 try booting to a different account. In fact, try booting to an admin account. Unplug all external devices, just use the built-in monitor, keyboard, trackpad.
2 try reinstalling the system from the emergency boot partition
3 try resetting the SMC and the PRAM
4 you had a year???s warranty. That???s gone as of 28 Dec, but Apple is usually pretty good about not cutting things off at the exact date. Call in and make an appointment with the local Apple Store.
In comp.sys.mac.portables Wolffan <akwolffan@zoho.com> wrote:
...
1 try booting to a different account. In fact, try booting to an admin account. Unplug all external devices, just use the built-in monitor, keyboard, trackpad.
The incident #2, from a couple days ago, froze after logging out of a macOS account to the login screen.
2 try reinstalling the system from the emergency boot partition
That will be a last item if below ideas don't work.
3 try resetting the SMC and the PRAM
OK if it happens again. Or should I try them soon even if I haven't had any new incidents since my last post (two lock ups)?
On 01/01/2022 02:10, Ant wrote:
Disk Utility app found no issues in all of SSD's APFS default three
partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes >>> after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still >>> connected) from the desk due to cleaning the room. Opened its lid up,
relogged in the current standard(not admin)-level account, and used it for a
few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours from its >>> idle time. Logged in just fine and then log out of this same standard
account back to the login screen with multiple accounts. And then, it froze >>> hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal
trackpad) and keyboard navigations (including LED lights) didn't respond. >>> Closing and reopening lid, and disconnecting and reconnecting external
powered USB devices didn't help at all. I even tried to reproduce this hard >>> lock ups from what I remember. I doubt it is temperature related since it >>> had been in the 60-70 degrees(F) indoor from the outdoor cold weather and >>> rain. Right now, I'm running Disk Utility app's first aid to see if its
internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old (12/29/2020) 13"
2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core >>> 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of
3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD, Intel Iris Plus graphic, macOS Big
Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS
VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to diagnose and
fix? I assume warranty extended since it was from 12/29/2020. :( Thank you >>> for reading and hopefully answering soon. :)
Remove the battery
Press and hold down the power key for 20 seconds.
Insert the battery
Hold down the 'shift' key and press the power-on button
If lucky, your machine will start in Safe Boot mode!
Restart and hoefully you'll be back up-and-running again!
I started having issues in the end of December with Catalina 11.6.2. Found some disk errors and that wouldn't clean so I did this:
Wiped the internal SSD.
Reinstalled the OS.
Restored from Time Machine.
Sadly the crashes I was having continued. I think they were related to external software and 3rd party software that were making "suddenly illegal" attempt to get to Keychain Access or some such. I don't know, but they were SecurityAgent related, so I called Apple, got a novice, who knew *nothing*, a rare occurence. She was quick to see I was behind on the OS, so she wouldn't bump me to 2nd tier and recommended I move to Monterrey and was glad to be done with me.
What the hell, I did. It works great now, no issues at all.
I was having some kind of issues a year or two ago, mostly with midi, audio recording and Logic Pro X; I forget the details. I got to 2nd tier support and
they guy was really into home audio production so I learned a lot as we slowly
went about addressing my issues. He recommended I reinstall the OS, which I was reluctant to do. He was really blithe about the whole thing, while I was generally nervous. He told me he reinstalled the OS frequently "every month or
two", he said. What the hell for? It just keeps things neat and tidy.
Honestly. Since then I've run into a few inscrutable issues, reinstalled the OS and was surprised to see them vaporize.
Since it's still a slow weekend, I decided to try resetting MBP's NVRAM first. So I told its macOS Big Sur v11.6.2 to shut down MBP, but it got...
stuck during its shutdown for like a minute with admin account's desktop background (no icons and menu) for about a minute. Mouse cursor was still movable. And then, it finally shut down. Weird lag. I booted it up, logged in, and then retried its shutdown. No long lags (only a second).
Anyways, I continued on to reset VRAM from https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html's
instructions, I did:
"Intel Macs
To reset your NVRAM, you use exactly the same procedure you once used to reset PRAM.
1. Shut down your Mac.
2. Press the power button, and as soon as you power up the laptop, hold down Command-Option-P-R.
3. Keep holding down those keys for about 20 seconds. Then let go and allow your Mac to continue starting normally..."
Step #3 took a while to start up again after pressing all keys down for
about 20 seconds. I thought I messed up since my four fingers hands,
without thumbs, had a hard time pressing all. And then, about ten seconds later, MBP booted by itself. I hope that's normal.
Also, does "nvram ???-c" trick not work? It shows:
% nvram -c
nvram: Error clearing firmware variable fmm-computer-name: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM-BridgeHasAccount: (iokit/common) not permitted
I even tried with sudo.
In comp.sys.mac.portables gtr <xxx@yyy.zzz> wrote:
I started having issues in the end of December with Catalina 11.6.2. Found >> some disk errors and that wouldn't clean so I did this:
Wait. Big Sur is v11.6. Catalina is v10.5.
Wiped the internal SSD.
Reinstalled the OS.
Restored from Time Machine.
Sadly the crashes I was having continued. I think they were related to
external software and 3rd party software that were making "suddenly illegal" >> attempt to get to Keychain Access or some such. I don't know, but they were >> SecurityAgent related, so I called Apple, got a novice, who knew *nothing*, a
rare occurence. She was quick to see I was behind on the OS, so she wouldn't >> bump me to 2nd tier and recommended I move to Monterrey and was glad to be >> done with me.
What the hell, I did. It works great now, no issues at all.
I was having some kind of issues a year or two ago, mostly with midi, audio >> recording and Logic Pro X; I forget the details. I got to 2nd tier support and
they guy was really into home audio production so I learned a lot as we slowly
went about addressing my issues. He recommended I reinstall the OS, which I >> was reluctant to do. He was really blithe about the whole thing, while I was >> generally nervous. He told me he reinstalled the OS frequently "every month or
two", he said. What the hell for? It just keeps things neat and tidy.
Honestly. Since then I've run into a few inscrutable issues, reinstalled the >> OS and was surprised to see them vaporize.
Weird. You could had tried a clean OS reinstall before migrating your
datas back into it first.
On 12/31/21 9:10 PM, Ant wrote:
Disk Utility app found no issues in all of SSD's APFS default three
partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes >>> after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still >>> connected) from the desk due to cleaning the room. Opened its lid up,
relogged in the current standard(not admin)-level account, and used it for a
few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours from its >>> idle time. Logged in just fine and then log out of this same standard
account back to the login screen with multiple accounts. And then, it froze >>> hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal
trackpad) and keyboard navigations (including LED lights) didn't respond. >>> Closing and reopening lid, and disconnecting and reconnecting external
powered USB devices didn't help at all. I even tried to reproduce this hard >>> lock ups from what I remember. I doubt it is temperature related since it >>> had been in the 60-70 degrees(F) indoor from the outdoor cold weather and >>> rain. Right now, I'm running Disk Utility app's first aid to see if its
internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old (12/29/2020) 13"
2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core >>> 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of
3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD, Intel Iris Plus graphic, macOS Big
Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS
VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to diagnose and
fix? I assume warranty extended since it was from 12/29/2020. :( Thank you >>> for reading and hopefully answering soon. :)
Have you tried:
Resetting the SMC?
Zapping the PRAM
Reinstalling the OS?
You are late as the one year warranty has expired for a few days. The 90
days was for phone support.
On Jan 1, 2022 at 2:05:28 AM PST, "David Brooks" <David@geemail.invalid> wrote:
On 01/01/2022 02:10, Ant wrote:
Disk Utility app found no issues in all of SSD's APFS default three
partitions. Also, I found out it is 90 days warranty and not a year.
Oops. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes >>>> after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still
connected) from the desk due to cleaning the room. Opened its lid up,
relogged in the current standard(not admin)-level account, and used it for a
few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours from its
idle time. Logged in just fine and then log out of this same standard
account back to the login screen with multiple accounts. And then, it froze
hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal
trackpad) and keyboard navigations (including LED lights) didn't respond. >>>> Closing and reopening lid, and disconnecting and reconnecting external >>>> powered USB devices didn't help at all. I even tried to reproduce this hard
lock ups from what I remember. I doubt it is temperature related since it >>>> had been in the 60-70 degrees(F) indoor from the outdoor cold weather and >>>> rain. Right now, I'm running Disk Utility app's first aid to see if its >>>> internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old (12/29/2020) 13"
2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core >>>> 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of >>>> 3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD, Intel Iris Plus graphic, macOS Big
Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS >>>> VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to diagnose and
fix? I assume warranty extended since it was from 12/29/2020. :( Thank you >>>> for reading and hopefully answering soon. :)
Remove the battery
Press and hold down the power key for 20 seconds.
Insert the battery
Hold down the 'shift' key and press the power-on button
If lucky, your machine will start in Safe Boot mode!
Restart and hoefully you'll be back up-and-running again!
Close, but I think the following was the intent. If not, consider it new recommendations:
Reset the System Management Controller (SMC)
1. Shut down your Mac.
2. Unplug the MagSafe from your computer.
3. Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button. Hold these keys AND the power button for 10 seconds.
4. Release all keys.
5. Reconnect the power adapter.
6. Press the power button again to boot.
Follow with this:
Start in safe mode:
1. Start or restart your Mac, then immediately press and hold the Shift
key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
2. Release the shift key when you see the login window. If your startup
disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.
3. To leave safe mode, restart your Mac without pressing any keys during
startup.
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice
minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were
still connected) from the desk due to cleaning the room. Opened its
lid up, relogged in the current standard(not admin)-level account, and
used it for a few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours
from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And
then, it froze hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't
respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at all. I even tried to
reproduce this hard lock ups from what I remember. I doubt it is
temperature related since it had been in the 60-70 degrees(F) indoor
from the outdoor cold weather and rain. Right now, I'm running Disk
Utility app's first aid to see if its internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old
(12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core
i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost
up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD,
Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C
Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's
HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to
diagnose and fix? I assume warranty extended since it was from
12/29/2020. :( Thank you for reading and hopefully answering soon. :)
On Jan 3, 2022 at 7:16:59 PM PST, "Ant" <Ant> wrote:
Honestly. Since then I've run into a few inscrutable issues, reinstalled the
OS and was surprised to see them vaporize.
Weird. You could had tried a clean OS reinstall before migrating your
datas back into it first.
I did. It didn't solve my issues. My basic punchline is that a clean OS reinstall isn't so fearful a thing, and that it can address a lot of issues. In fact, with my first attempt it did seem to knock down the errors I was getting but a lot. But not enough.
On 2022-01-01, Ant <ant@zimage.comANT> wrote:
Hello.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice
minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were
still connected) from the desk due to cleaning the room. Opened its
lid up, relogged in the current standard(not admin)-level account, and
used it for a few minutes. It was fine and then it froze hard.
Second one was about 30 minutes ago after MBP was asleep for hours
from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And
then, it froze hard right away.
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't
respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at all. I even tried to
reproduce this hard lock ups from what I remember. I doubt it is temperature related since it had been in the 60-70 degrees(F) indoor
from the outdoor cold weather and rain. Right now, I'm running Disk
Utility app's first aid to see if its internal 2 TB SSD is OK.
I'm wondering if there is a hardware issue in this year old
(12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core
i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost
up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD,
Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C
Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's
HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to
diagnose and fix? I assume warranty extended since it was from
12/29/2020. :( Thank you for reading and hopefully answering soon. :)
You should give a detailed list of which USB (and other) devices are connected when the machine freezes. It's possible a driver related to
one of those devices is experiencing issues when waking from sleep.
As others have mentioned already, regardless of warranty status, Apple support, will happily work with you for free over chat, phone, or in
person at your local Apple retail store to resolve your issue. Just
start here and follow the prompts: <https://support.apple.com/contact>
In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
You should give a detailed list of which USB (and other) devices are
connected when the machine freezes. It's possible a driver related to
one of those devices is experiencing issues when waking from sleep.
I did in my "Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS
VA27DQSB 27" 1080P monitor's HDMI and a very old MS USB mouse."
Although, I forgot to mention the wireless AirPrint HP OfficeJet Pro
8600 N911g.
As others have mentioned already, regardless of warranty status, Apple
support, will happily work with you for free over chat, phone, or in
person at your local Apple retail store to resolve your issue. Just
start here and follow the prompts: <https://support.apple.com/contact>
Thanks for the tip. If it does get worse and need to meet in person,
then I will have to wait for its local stores to reopen thanks to the
dang COVID-19 again. :(
Anyways, so far no new incidents. :)
On 2022-01-05, Ant <ant@zimage.comANT> wrote:
In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
You should give a detailed list of which USB (and other) devices are
connected when the machine freezes. It's possible a driver related to
one of those devices is experiencing issues when waking from sleep.
I did in my "Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS
VA27DQSB 27" 1080P monitor's HDMI and a very old MS USB mouse."
Okay. I'm wondering if the HDMI adapter / display may be the cause when waking from sleep.
Have you tried pinging and connecting to the machine (with SSH, for
instance) from another computer on the network when it is in this
"frozen" state? What happens when you try?
Although, I forgot to mention the wireless AirPrint HP OfficeJet Pro
8600 N911g.
I don't see how wireless devices would be related to a hard freeze.
As others have mentioned already, regardless of warranty status, Apple
support, will happily work with you for free over chat, phone, or in
person at your local Apple retail store to resolve your issue. Just
start here and follow the prompts: <https://support.apple.com/contact>
Thanks for the tip. If it does get worse and need to meet in person,
then I will have to wait for its local stores to reopen thanks to the
dang COVID-19 again. :(
If it happens again, I would immediately contact Apple support through
phone or chat, and let them do some diagnostics remotely before bringing
it into a store. Let them do their thing and then they can tell you the
next steps to take. It's important to contact them while the computer is frozen to give them the best chance of diagnosing the issue. If they
then tell you to bring it in, you'll have a case # already established
with their notes for the next representative to look at in advance.
Anyways, so far no new incidents. :)
It's possible it was just a temporary thing...
In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
On 2022-01-05, Ant <ant@zimage.comANT> wrote:
In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
You should give a detailed list of which USB (and other) devices
are connected when the machine freezes. It's possible a driver
related to one of those devices is experiencing issues when waking
from sleep.
I did in my "Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS
VA27DQSB 27" 1080P monitor's HDMI and a very old MS USB mouse."
Okay. I'm wondering if the HDMI adapter / display may be the cause
when waking from sleep.
Maybe? If I disconnect the whole AUSKEY hub during the lock up,
wouldn't MBP come back to life?
Have you tried pinging and connecting to the machine (with SSH, for
instance) from another computer on the network when it is in this
"frozen" state? What happens when you try?
Ooh, good idea. I will have to try that if it happens again after
finding its DHCP IP address from the router.
Hello.then it froze hard.
Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.
First one was when MBP was asleep (lid closed) and moved (cables were still connected) from the desk due to cleaning the room. Opened its lid up, relogged in the current standard(not admin)-level account, and used it for a few minutes. It was fine and
Second one was about 30 minutes ago after MBP was asleep for hours from its idle time. Logged in just fine and then log out of this same standard account back to the login screen with multiple accounts. And then, it froze hard right away.all. I even tried to reproduce this hard lock ups from what I remember. I doubt it is temperature related since it had been in the 60-70 degrees(F) indoor from the outdoor cold weather and rain. Right now, I'm running Disk Utility app's first aid to see
When MBP was frozen, its cursor (both external USB mouse and internal trackpad) and keyboard navigations (including LED lights) didn't respond. Closing and reopening lid, and disconnecting and reconnecting external powered USB devices didn't help at
I'm wondering if there is a hardware issue in this year old (12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TBPCIe-based SSD, Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's HDMI and a very old MS USB mouse.
Is there anything else to try before going to an Apple store to diagnose and fix? I assume warranty extended since it was from 12/29/2020. :( Thank you for reading and hopefully answering soon. :)
In comp.sys.mac.system Ant <ant@zimage.comant> wrote:
...
Since it's still a slow weekend, I decided to try resetting MBP's NVRAM first. So I told its macOS Big Sur v11.6.2 to shut down MBP, but it got stuck during its shutdown for like a minute with admin account's desktop background (no icons and menu) for about a minute. Mouse cursor was still movable. And then, it finally shut down. Weird lag. I booted it up, logged in, and then retried its shutdown. No long lags (only a second).
Anyways, I continued on to reset VRAM from https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html's
instructions, I did:
"Intel Macs
To reset your NVRAM, you use exactly the same procedure you once used to reset PRAM.
1. Shut down your Mac.
2. Press the power button, and as soon as you power up the laptop, hold down Command-Option-P-R.
3. Keep holding down those keys for about 20 seconds. Then let go and allow your Mac to continue starting normally..."
Step #3 took a while to start up again after pressing all keys down for about 20 seconds. I thought I messed up since my four fingers hands, without thumbs, had a hard time pressing all. And then, about ten seconds later, MBP booted by itself. I hope that's normal.
Also, does "nvram ???-c" trick not work? It shows:...
% nvram -c
nvram: Error clearing firmware variable fmm-computer-name: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM-BridgeHasAccount: (iokit/common) not permitted
I even tried with sudo.
FYI. No new incidents so far. I hope it stays that way! :)
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.system Ant <ant@zimage.comant> wrote:
...
Since it's still a slow weekend, I decided to try resetting MBP's NVRAM first. So I told its macOS Big Sur v11.6.2 to shut down MBP, but it got stuck during its shutdown for like a minute with admin account's desktop background (no icons and menu) for about a minute. Mouse cursor was still movable. And then, it finally shut down. Weird lag. I booted it up, logged in, and then retried its shutdown. No long lags (only a second).
Anyways, I continued on to reset VRAM from https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html's
instructions, I did:
"Intel Macs
To reset your NVRAM, you use exactly the same procedure you once used to reset PRAM.
1. Shut down your Mac.
2. Press the power button, and as soon as you power up the laptop, hold down Command-Option-P-R.
3. Keep holding down those keys for about 20 seconds. Then let go and allow your Mac to continue starting normally..."
Step #3 took a while to start up again after pressing all keys down for about 20 seconds. I thought I messed up since my four fingers hands, without thumbs, had a hard time pressing all. And then, about ten seconds later, MBP booted by itself. I hope that's normal.
Also, does "nvram ???-c" trick not work? It shows:...
% nvram -c
nvram: Error clearing firmware variable fmm-computer-name: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM-BridgeHasAccount: (iokit/common) not permitted
I even tried with sudo.
FYI. No new incidents so far. I hope it stays that way! :)
MBP was doing well until this morning, and then it wouldn't wake up this morning after sleeping since late last night. And then, it powered on by itself when I clicked on its trackpad. After logging in, it restored
previous sessions from the crash. :(
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.system Ant <ant@zimage.comant> wrote:
...
Since it's still a slow weekend, I decided to try resetting MBP's NVRAM >> > > first. So I told its macOS Big Sur v11.6.2 to shut down MBP, but it got >> > > stuck during its shutdown for like a minute with admin account's desktop >> > > background (no icons and menu) for about a minute. Mouse cursor was still
movable. And then, it finally shut down. Weird lag. I booted it up, logged in, and then retried its shutdown. No long lags (only a second).
Anyways, I continued on to reset VRAM from
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html's
instructions, I did:
"Intel Macs
To reset your NVRAM, you use exactly the same procedure you once used to reset PRAM.
1. Shut down your Mac.
2. Press the power button, and as soon as you power up the laptop, hold down Command-Option-P-R.
3. Keep holding down those keys for about 20 seconds. Then let go and allow your Mac to continue starting normally..."
Step #3 took a while to start up again after pressing all keys down for >> > > about 20 seconds. I thought I messed up since my four fingers hands,
without thumbs, had a hard time pressing all. And then, about ten seconds later, MBP booted by itself. I hope that's normal.
Also, does "nvram ???-c" trick not work? It shows:...
% nvram -c
nvram: Error clearing firmware variable fmm-computer-name: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM-BridgeHasAccount: (iokit/common) not permitted
I even tried with sudo.
FYI. No new incidents so far. I hope it stays that way! :)
MBP was doing well until this morning, and then it wouldn't wake up this
morning after sleeping since late last night. And then, it powered on by
itself when I clicked on its trackpad. After logging in, it restored
previous sessions from the crash. :(
Again, it wouldn't wake up correctly this evening like this morning. It powered on by itself with its Apple logo chime after I clicked on the
old external USB mouse's button. After logging in back into the standard level account, Chrome said to restore previous sessions from the crash. I tried to reproduce it manually, but no luck. Its console's logs are
confusing and so long. :( When I logged out and logged into the
admin-level account, then I saw its crash report that popped up for me
to to share to Apple and you guys: http://zimage.com/~ant/temp/MBP2020crashWhenWakingUp.txt.
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.system Ant <ant@zimage.comant> wrote:
...
Since it's still a slow weekend, I decided to try resetting MBP's NVRAM first. So I told its macOS Big Sur v11.6.2 to shut down MBP, but it got stuck during its shutdown for like a minute with admin account's desktop
background (no icons and menu) for about a minute. Mouse cursor was still
movable. And then, it finally shut down. Weird lag. I booted it up, logged in, and then retried its shutdown. No long lags (only a second).
Anyways, I continued on to reset VRAM from https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html's
instructions, I did:
"Intel Macs
To reset your NVRAM, you use exactly the same procedure you once used to reset PRAM.
1. Shut down your Mac.
2. Press the power button, and as soon as you power up the laptop, hold down Command-Option-P-R.
3. Keep holding down those keys for about 20 seconds. Then let go and allow your Mac to continue starting normally..."
Step #3 took a while to start up again after pressing all keys down for about 20 seconds. I thought I messed up since my four fingers hands, without thumbs, had a hard time pressing all. And then, about ten seconds later, MBP booted by itself. I hope that's normal.
Also, does "nvram ???-c" trick not work? It shows:...
% nvram -c
nvram: Error clearing firmware variable fmm-computer-name: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM-BridgeHasAccount: (iokit/common) not permitted
I even tried with sudo.
FYI. No new incidents so far. I hope it stays that way! :)
MBP was doing well until this morning, and then it wouldn't wake up this morning after sleeping since late last night. And then, it powered on by itself when I clicked on its trackpad. After logging in, it restored previous sessions from the crash. :(
Again, it wouldn't wake up correctly this evening like this morning. It powered on by itself with its Apple logo chime after I clicked on the
old external USB mouse's button. After logging in back into the standard level account, Chrome said to restore previous sessions from the crash. I tried to reproduce it manually, but no luck. Its console's logs are
confusing and so long. :( When I logged out and logged into the
admin-level account, then I saw its crash report that popped up for me
to to share to Apple and you guys: http://zimage.com/~ant/temp/MBP2020crashWhenWakingUp.txt.
I particularly like how you are doing everything you can to avoid
contacting Apple while the computer is in this problem state, so as to
avoid actually allowing anyone to diagnose and resolve the issue.
Instead, you fumble around until it's up and running again, so that
nobody on the planet can tell what was actually wrong. Good work, and
may you continue to "struggle" so that you can endlessly complain
without actually allowing anyone to help.
Mission accomplished! ; )
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.portables Ant <ant@zimage.comant> wrote:
In comp.sys.mac.system Ant <ant@zimage.comant> wrote:
...
Since it's still a slow weekend, I decided to try resetting MBP's NVRAM
first. So I told its macOS Big Sur v11.6.2 to shut down MBP, but it got
stuck during its shutdown for like a minute with admin account's desktop
background (no icons and menu) for about a minute. Mouse cursor was still
movable. And then, it finally shut down. Weird lag. I booted it up, logged in, and then retried its shutdown. No long lags (only a second).
Anyways, I continued on to reset VRAM from https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html's
instructions, I did:
"Intel Macs
To reset your NVRAM, you use exactly the same procedure you once used to reset PRAM.
1. Shut down your Mac.
2. Press the power button, and as soon as you power up the laptop, hold down Command-Option-P-R.
3. Keep holding down those keys for about 20 seconds. Then let go and allow your Mac to continue starting normally..."
Step #3 took a while to start up again after pressing all keys down for
about 20 seconds. I thought I messed up since my four fingers hands, without thumbs, had a hard time pressing all. And then, about ten seconds later, MBP booted by itself. I hope that's normal.
Also, does "nvram ???-c" trick not work? It shows:...
% nvram -c
nvram: Error clearing firmware variable fmm-computer-name: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM: (iokit/common) not permitted
nvram: Error clearing firmware variable fmm-mobileme-token-FMM-BridgeHasAccount: (iokit/common) not permitted
I even tried with sudo.
FYI. No new incidents so far. I hope it stays that way! :)
MBP was doing well until this morning, and then it wouldn't wake up this morning after sleeping since late last night. And then, it powered on by itself when I clicked on its trackpad. After logging in, it restored previous sessions from the crash. :(
Again, it wouldn't wake up correctly this evening like this morning. It powered on by itself with its Apple logo chime after I clicked on the
old external USB mouse's button. After logging in back into the standard level account, Chrome said to restore previous sessions from the crash. I tried to reproduce it manually, but no luck. Its console's logs are confusing and so long. :( When I logged out and logged into the
admin-level account, then I saw its crash report that popped up for me
to to share to Apple and you guys: http://zimage.com/~ant/temp/MBP2020crashWhenWakingUp.txt.
Part of http://zimage.com/~ant/temp/MBP2020consoleSystemLogCrashWhenWakingUp.txt
from macOS Big Sur v11.6.3's console's system log.
In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
...
I particularly like how you are doing everything you can to avoid contacting Apple while the computer is in this problem state, so as to avoid actually allowing anyone to diagnose and resolve the issue.
Instead, you fumble around until it's up and running again, so that
nobody on the planet can tell what was actually wrong. Good work, and
may you continue to "struggle" so that you can endlessly complain
without actually allowing anyone to help.
Mission accomplished! ; )
Apple's guy told me to try disabling macOS' power nap. I don't see how
that will fix it, but we'll see. Also, I wasn't able to reproduce the symptoms after last night and before this idea.
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 292 |
| Nodes: | 16 (2 / 14) |
| Uptime: | 199:23:22 |
| Calls: | 6,617 |
| Calls today: | 1 |
| Files: | 12,168 |
| Messages: | 5,315,968 |