From
skybuck2000@hotmail.com@21:1/5 to
All on Mon Oct 15 13:32:57 2018
Ok I called ziggo a couple of times to try and get to the bottom of this.
At least the television section of ziggo was usefull, they will send a network engineer to try and diagnose the problem when it comes to noisy signal.
The internet section/service/support of ziggo was a bit less helpfull, but they try.
Questions asked by me:
1. Is a custom modem allowed, can I buy a custom mode:
Answer: no not allowed, it is "allowed" to have old cable modem :)
2. Is a screenshot from their settings on their end possible to be send to me ?
Answer: no not allowed.
3. Are they willing to perform some tests with me, with my own software, to test if the cable modem and internet is working properly, port-wise and such.
Answer: I'll ask, and eventually no not allowed, to much risk to their systems.
I did suggest installing a virtual machine, they girl on the phone thought that was neat.
Later I guess a superior/supervisor guy came on the phone claiming to be a programmer himself, futher questions asked to these people and girls and such:
4. Does ziggo have a testing facility where they test all of their combinations and such ?
Girl wasn't entirely sure, but yes such a division exists but nameless or she didn't know.
5. Later I asked the guy do they test combinations of new gear with old gear.
Not really. They do claim they have this old ubee cable modem in stock, I kinda doubt that a little bit but ok.
6. Does my cable modem upload settings to their servers ?
No, it does not, but yes they can see settings.
7. Is it technically possible for them to set back an older firmware version ?
No, not possible.
8. Is it possible for them to provide me with URLs of configuration screen, perhaps I can access it that ? No this was not possible.
9. Finally the girl tried to reset the modem, by setting back default factory settings. This disconnected the phone, unfortunately this did not help.
It did seem like the graphics of the button slightly changed, but this could be a "stored htm" vs "loaded/active htm" not sure why Firefox would render it differently.
At this point I called back just to inform them this did not help.
10. Have other customers reported not being able to access this cable modem menu ?
Answer: No, most people don't do this or won't notice it, or have newer cable modems.
11. Does ziggo have cable modems available without ventilators ?
Guy found this funny. I told him because of dust reasons, this could cause overheat and noise.
12. Guy starts to tell me about wi-fi capabilities of new modems, this was a reason for ziggo to allow "upgrades" of new modems... to replace them.
I listened to his story. I did find this funny and told him I find WI-FI a security risk because of hackers and denial of service attacks/cyber attacks.
Funny enough he disagreed with this and said: "THIS IS NEVER GOING TO HAPPEN"
At this point I started lolling on the inside. I hope he is right, but I don't think he is LOL.
Someday the Russians gonna roll in and NUKE everybody's WI-FI LOL.
Anyway at this point we got disconnected, maybe he slapped the phone on the hook or it was because it was 22:00 and service time is up.
Didn't mind that much though, I got what I wanted in answers.
He also went on about "hackers" would never attack me cause I would need to be somebody important ?! Wow... wtf ?! LOL. So he kinda assuming that I am not somebody important ?! LOL. This may be interpreted as a slight insult perhaps maybe not... but it's
funny none-the-less ;)
He also told me a wrong IP of my modem according to him it's 192.168.178.1... I said let me try that right now.. me re-configuring my PC.. and nope didn't work... he started mubling about DHCP crap/reconfigs and so forth... he kinda new this was all
bullshit etc... I told him I scanned my network pretty sure modem is at 192.168.1.1
I am even thinking of causing a IP conflict on purpose or using ms-dos and ethernet packets just to do ARP manually and so forth.
Anyway I pulled out all the stops in trying to get this configuration menu to work on my side, but nope.
They have their own special software to see modem settings.
I did suggest they try and connect up their ubee cable modem evm320b if they actually still have one and try and connect to it via a webbrowser like I am doing...
Also reported this strange DHCP error message, they had no idea about this... maybe they'll forward it to the "test" department if they have such a thing ;)
I find it very interesting how this company will behave in the future, say 10 or 20 years from now ?!
What if their products become incompatible with older hardware. They might even face the justice court if some lives are lost because of phones not working.
For now this is not the case and all is working except modem configuration issue.
I did ask girl what "network access: denied" ment... but she didn't see that setting in her screen... which is kinda weird. For now I will assume this later changes to allowed when the modem boots up. So this probably means "access to ISP network".
I hope that any ISP boss that reads this understand that as new gear is introduced their budget for the "testing department" will have to go up because of the number of combinations that rises.
The number of combinations probably rises almost quadratic or for each new device, every old device/combination has to be tested.
The girl did ask why I would want into this menu. To see error reports and see if anything is wrongly configured.
The girl also noticed many drop packets.
Today was the first time in 20+ years or so that I was thinking that I may have to switch internet providers if this situation degrades.
For now everything is basically fine, except tv signal. It's most other computers on the internet behind NAT and such that is causing testing problems.
One idea might be to use port 80 tcp/http port to see if this might get through to my PC from these Wi-Fi hotspots, by running some webserver or so on my PC.
All this NAT out there is making it very hard to diagnose connection problems. Now I am still not sure what the cause is of connection failures.
Team viewer found a way around this, I think they may be connecting computers via their own servers.
This means Team Viewer may be spying on people's desktop activity ! ;)
They may be using their services for "rendevouz/NAT port discovery and trying to connect PCs directly without them in between or they may actually be spieing.
Guy also suggest a network sniffer, also said I thought of doing this and did do this somewhat on my PC not on the laptop.
But for this too work traffic must ofcourse reach my computer otherwise it won't be that helpfull.
Conversations were nice, the end was a bit abrupt.
Interesting times ahead.
It will keep testing until I figure out the cause of these failed connections and failed udp communication.
If needed everything will be masked as tcp/htpp/port 80 possibly encrypted as well, as a big middle finger to NAT crap.
Bye for now,
Skybuck.
--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)
From
skybuck2000@hotmail.com@21:1/5 to
All on Sun Oct 21 13:25:21 2018
Network engineer visitted my place and replaced a wall socket where the green tv/coax cable comes in.
Also new splitter attached.
He had a funny little usefull amazing trick though.
Instead of connecting the coax cable to the splitter, he directly connected it to the television.
Mysteriously enough this removed the noise from the cable.
Exact cause of noise remains unclear. We were too busy talking about other computer tech. I kinda regret this a little bit but the guy was so enthousiastic lol.
The wall socket was replaced, he commented: "boy this one is old"... and took a photo of it with his phone or something... he also had a "rugged-laptop" or something pretty cool.
I still don't understand why replacing the wall socket fixed the noise signal.
Perhaps the green cable wasn't properly attached not sure.
He snipped some parts of... probably shortened the cable a little bit.
Maybe his "chatting about other tech" was a diversion tactic so that I would not bug him with question about his work ! LOL. So funny.
Anyway... tv noise is gone... except one channel still has stutter... time-wise... like youtube video going back and forth in time.
He agreed that this was not cased inside my home but outside/somewhere else.
Anyway... if this "fix" will make my cable modem work better is hard to tell ;) Maybe speed/latency will be a bit better.. not sure.
Just glad I can now watch tv films a little bit better, until analog signal stops... television company will go "full digital" soon... in a few months or so... hope they don't though :)
I will try to enter my cable modem via 192.168.1.1.
"
The connection was reset
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"
From public ip did not connect, it should connect though cause modem just scans for it. I could try local IP, but I don't think it will work. I would be surprised if it did.
Just for kicks I will try it after posting this message.
If I dont report back then consider it still a problem.
Now that I think about it... I should have let him take a look at it instead of talking about computer tech ! LOL.
There were other funny things... but I won't tell cause it may be embarrasing for him lol... which is funny... but you may guess lol.
I did found it slightly frustrating cause I kinda wanted to talk the shit out of him about these tech issues... but oh well..
Nice diversion ! Nice diversion ! Well done ! ;) =D
Bye,
Skybuck :)
--- SoupGate-Win32 v1.05
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