• United Airlines Baggage Policy & Fees | +1(877) 508-2266 (1/2)

    From Reservation Buy@21:1/5 to All on Mon Nov 27 02:49:25 2023
    Information about United baggage fees, baggage policy, and baggage allowance

    United Airlines baggage policy, incl. for overweight/oversized baggage, is similar to that of most U.S. airlines. One thing to note is that Economy Class fares are split into 2 types: Basic Economy and Standard Economy, which is important to remember for
    your carry-on allowance.

    Below is a snapshot of United Airlines baggage policy, fees, and allowance:

    United Airlines carry-on baggage allowance is as follows:
    1 standard carry-on bag not exceeding 56 x 35 x 22cm (22 x 14 x 9inches)
    1 personal item not exceeding 43 x 25 x 22cm (17 x 10 x 9inches)
    Exception. Basic Economy passengers are allowed only 1 personal item of the same dimensions as above. If you bring a full carry-on bag, you will need to check it in and pay the applicable checked baggage fee plus a USD 25 gate handling fee unless you’
    re a Premier member or hold a qualifying MileagePlus credit card. However, Basic Economy passengers travelling on transatlantic flights are allowed to carry 1 standard carry-on bag and 1 personal item of the same dimensions as above.


    The carry-on baggage allowance for lap infants includes a diaper bag, government-approved child seat/car seat, and breast pump.

    United Airlines checked baggage/check-in baggage policy is as follows:
    Checked bags must not exceed 50lb/23kg per bag for Economy and Premium Economy Class fares and 70lb/32kg for Business and First Class fares.
    All checked bags must adhere to a size limit of 158cm/62inches.
    United recommends that you assess your baggage fees by using the airline’s free baggage calculator tool.
    The oversized baggage fee typically ranges from USD 200 – 400, depending on your route.
    Depending on your route, the overweight baggage fee ranges from USD 100 – 400 per 51 – 70lb bag, and USD 200 – 600 per 71 – 100lb bag.
    You can pre-pay for baggage online or with the mobile app.
    Purchasing baggage at the airport will cost you USD 5 more.
    Premier members are allowed free extra baggage allowance depending on their membership status and route.
    Table of Contents
    United Airlines Carry-on Baggage
    Carry-on Baggage Allowance Tips
    United Airlines Carry-on Baggage Fees
    United Baggage Allowance
    United Airlines Baggage Fees
    United Airlines International Baggage Fees
    United Airlines Checked Baggage Fees
    United Airlines Military Baggage Policy
    Overweight and Oversized Baggage Fees
    United Excess Baggage Fees
    United MileagePlus Baggage Policy—Additional Free Baggage
    United Airlines Sports Equipment Policy
    CPAP Devices
    How to Pay Baggage Fees on United Airlines
    How to Prepay United Baggage Fees Online
    United Airlines Musical Instruments Policy
    What to do if Items are Missing from Your Checked Baggage
    How to Report Damage to a Bag or Contents
    Banned and Restricted Items
    Dangerous Items with Some Restrictions
    Liquids, Creams, Aerosols, and Powders
    Frequently Asked Questions on United Airlines Baggage Policy

    United Airlines Carry-on Baggage
    What is the carry-on baggage policy at United Airlines?

    Carry-on Bag (1) Personal Item (1)

    Max Size 56cm x 35cm x 22cm
    (22in x 14in x 9inches) Max Size 43cm x 25cm x 22 cm
    (17in x 10in x 9inches)
    United Airlines Carry-on Baggage Allowance. The carry-on baggage policy at United Airlines allows most travellers to bring 1 full-sized carry-on bag and 1 personal item for free. However, passengers travelling on a Basic Economy fare can bring only 1
    personal item on board for free (except on transatlantic trips, where they’re allowed the same baggage allowance).

    The carry-on luggage rules on flights operated by United’s partners and codeshare flights may be different, so do check with the airlines before travelling if your itinerary includes a flight with them.

    Carry-on Bag— 1
    Max Size (incl. handle, pockets, and wheels): 56cm x 35cm x 22cm
    (22inches x 14inches x 9inches) (height x width x depth)
    The carry-on bag must fit in the overhead bin.
    Chargeable for Basic Economy passengers except:
    On trans-Atlantic flights to/from the United States, Central America, Mexico, El Salvador, Panama, and South America.
    For MileagePlus Premier members and companions travelling on the same booking. Primary card members of qualifying MileagePlus cards and Star Alliance Gold members.
    Personal Item—1
    Max Size (incl. handle, pockets, and wheels): 43cm x 25cm x 22 cm
    17inches x 10inches x 9inches (height x width x depth)
    The personal item must fit under your front seat.
    Other Items You’re Permitted to Carry on Board for Free
    In addition to the carry-on items mentioned above, United Airlines baggage policy allows all passengers to bring the following articles free of charge:

    An umbrella
    A jacket
    Reading material
    Food or airport purchases
    Assistive devices
    (cane, crutches, collapsible wheelchair, prescription medication devices, portable oxygen concentrator, etc.)
    Child restraint system/safety seat (FAA-approved)
    Diaper bag
    Breast pump
    Camera
    Pet carrier (subject to charges)
    Carry-on Baggage Allowance Tips
    Basic Economy passengers can carry only 1 personal item, except on transatlantic flights.
    Basic Economy fare passengers who bring a full carry-on bag (except on transatlantic routes) must check it in at the gate and will be charged the applicable checked baggage fee plus a USD 25 gate handling fee. However, Premier members and qualifying
    MileagePlus credit card holders are exempted from this—they are entitled to bring 1 carry-on bag and 1 personal item even on a Basic Economy Class fare.
    You will have to pay extra if your carry-on bag exceeds the permissible dimensions.
    United Airlines Carry-on Baggage Fees
    What are United Airlines baggage fees for carry on bags?

    Aside from the USD 25 fee that Basic Economy passengers must pay for bringing a full-sized carry-on bag, United Airlines does not charge a carry-on fee for any ticket. However, if your carry-on bag is bigger than the maximum size permitted, your bag will
    be checked to your final destination but you will be charged the applicable checked baggage fee.

    United Baggage Allowance
    United Baggage Allowance
    What is United Airlines baggage allowance?

    Per United Airlines checked baggage policy, your checked baggage allowance (by weight and size) will depend on your travel class and route. According to the checked baggage rules, a single checked bag must not exceed 50lb/23kg for Economy and Premium
    Economy fares and 70lb/32kg for Business and First-Class fares. Plus, the combined linear dimensions of a single checked bag must not exceed 158cm/62in.

    United Baggage Allowance by Travel Class
    Service Class Max. Weight/Bag Max. Size/Bag
    (length + width + height)
    Economy
    (except Basic Economy) 50lb/23kg 62inches/158cm
    Premium Economy 50lb/23kg 62inches/158cm
    Business 70lb/32kg 62inches/158cm
    First 70lbs/32kg 62inches/158cm
    MileagePlus Status
    Premier Silver
    Premier Gold
    Premier Platinum
    Premier 1K
    Star Alliance Gold 70lbs/32kg 62inches/158cm
    Note

    Handles and wheels count toward the size of a bag.
    Oversized and overweight bags will be charged extra.
    If you’re carrying fragile items, buy a ticket to carry them onboard.
    Use the free baggage calculator if you aren’t sure.
    United Airlines Baggage Fees
    What are the baggage fees at United Airlines?

    United Airlines does not provide an easy-to-glance baggage fees table but recommends all passengers use their free baggage calculator tool to assess the baggage fees.

    However, if you’re flying within North America on an Economy Class fare and you purchase your checked baggage online more than 24 hours prior to departure, you will typically pay USD 30 and USD 40 for your first and second bag respectively. But if you
    pay at the airport, the fee goes up by USD 5, which means you will have to pay USD 35 and USD 45 for the first and second bags. If you’re travelling between USA and Mexico, the second bag will cost you USD 55.

    United Airlines International Baggage Fees
    What are the United baggage fees for international routes?

    United Airlines international baggage fees payable online/at the airport will depend on your route, travel class, and how you pay the baggage fee—online or at the airport (USD 5 costlier).

    The international baggage fees on United are shown in the table below:

    United International Baggage Fees
    (Payable online; add USD 5/bag if you pay at the airport)
    Route Economy
    (Basic, Plus, Full) Premium Economy Business First
    USA and
    Canada/Caribbean excl. Cuba/Central America* Bag #1: USD 30
    Bag #2: USD 40
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150
    The USA and South America Bag #1: FREE
    Bag #2: FREE
    (Colombia: USD 100; Ecuador: USD 40)
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150
    USA and India/Middle East/Europe Bag #1: FREE
    (Basic Economy: USD 60)
    Bag #2: USD 100
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200
    USA and
    Australia/New Zealand/East Asia Bag #1: FREE
    Bag #2: FREE
    (New Zealand: USD 100)
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200
    USA and Mexico Bag #1: USD 30
    Bag #2: USD 55
    Bag #3+: USD 180 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 180 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 180 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 180
    USA and Cuba Bag #1: USD 30
    Bag #2: USD 100
    Bag #3+: USD 500 Bag #1: USD 30
    Bag #2: USD 100
    Bag #3+: USD 500
    Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 500 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 500 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 500
    Note
    Active-duty U.S. military personnel and their dependents are entitled to a free baggage allowance of:
    • 5 FREE checked bags (70lb/32kg, 254cm/100inches) on official business.
    • 3 FREE checked bags (70lb/32kg, 157cm/62injches) on personal travel. Dependents travelling on the same booking are entitled to the same baggage allowance unless the active-duty military personnel are travelling ahead on official orders. If the dependents are travelling for personal business, the standard baggage allowance
    and fees will apply, depending on the ticket purchased by them.

    * Exception: For Guatemala and El Salvador:
    • Bag #2 will cost USD 100.
    • Bag #3+ will cost USD 300 for Guatemala and USD 500 for El Salvador.
    United Airlines Checked Baggage Fees
    What is the United checked baggage fee?

    Passengers travelling on Premium Economy, Business, and First-Class fares can check in up to 2 bags for free. The maximum weight limit for Premium Economy fares is 50lb/23kg per bag and 70lb/32kg per bag for Business and First-Class fares.

    United Airlines baggage fees (international) and checked baggage allowance by travel class are shown in the table below.

    United Checked Baggage Fees by Travel Class
    (Payable online; if you pay at the airport, add USD 5 per bag)
    Between Economy
    (Basic, Plus, Full) Premium Economy Business First
    USA and
    Canada/Caribbean excl. Cuba/Central America* Bag #1: USD 30
    Bag #2: USD 40
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150
    USA and Mexico Bag #1: USD 30
    Bag #2: USD 55
    Bag #3+: USD 180 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 180 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 180 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 180
    USA and Cuba Bag #1: USD 30
    Bag #2: USD 100
    Bag #3+: USD 500 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 500 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 500 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 500
    USA and
    Australia/New Zealand/East Asia Bag #1: FREE
    Bag #2: FREE
    (New Zealand: USD 100)
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200
    The USA and South America Bag #1: FREE
    Bag #2: FREE
    (Colombia: USD 100; Ecuador: USD 40)
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 150
    USA and India/Middle East/Europe Bag #1: FREE
    (Basic Economy: USD 60)
    Bag #2: USD 100
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200 Bag #1: FREE
    Bag #2: FREE
    Bag #3+: USD 200
    The free baggage allowance for active-duty U.S. military personnel and their dependents is:
    • 5 FREE checked bags (70lb/32kg, 254cm/100inches) on official business.
    • 3 FREE checked bags (70lb/32kg, 157cm/62inches) on personal travel. Dependents are entitled to the same baggage allowance if they’re travelling on the same booking unless the active-duty military personnel are travelling ahead on official orders. If the dependents are travelling for personal business, the standard
    baggage allowance and fees will apply, depending on the ticket purchased by them.

    * Exception: For Guatemala and El Salvador:
    • Bag #2 will cost USD 100.
    • Bag #3+ will cost USD 300 for Guatemala and USD 500 for El Salvador.
    United Airlines Military Baggage Policy
    What is the United Airlines baggage allowance for military personnel and their dependents?

    Per United Airlines military baggage policy, active-duty U.S. military personnel and their dependents are entitled to a free baggage allowance of:

    On official business 5 FREE checked bags (70lb/32kg, 254cm/100inches)
    On personal travel 3 FREE checked bags (70lb/32kg, 157cm/62inches)
    Dependents travelling on the same booking are allowed the same baggage allowance unless the military personnel is travelling ahead on official orders. Dependents travelling on personal business will be subject to the standard baggage allowance and fees,
    depending on their fare type.

    Overweight and Oversized Baggage Fees
    What are overweight and oversized baggage fees charged by United Airlines?

    As with checked baggage, United Airlines recommends that you use their free baggage fee calculator tool to calculate the baggage fees on your specific route.

    If you’re travelling with overweight or oversized bags, you will be charged for it, depending on your route. The overweight and oversized baggage fees charged by United Airlines are typically as follows:

    Overweight Baggage Fees
    For Economy Class passengers, overweight bags weighing between 51 – 70lb (23 – 32kg) will typically cost USD 100 – 400 per bag, depending on your route.
    Overweight bags weighing between 70 – 100lb (32 – 45kg) can cost between USD 200 – 600 per bag, depending on your route.
    Oversize Baggage Fees
    Oversized bags measuring between 63 – 115inches in linear dimensions will be charged USD 200 – 400 per bag, depending on your destination.
    To know the exact excess baggage amount, use the baggage calculator. After viewing your results, check the box for Additional and other bag charges.

    Overweight & Oversize Baggage Fees
    (By Size & Weight)
    Route Oversized Bags
    (63 – 115in) Overweight Bags (51 – 70lb) Overweight Bags (71 – 100lb) Within U.S.A and Canada USD 200 USD 100 USD 200
    U.S.A. ↔ Cancun/Merida/Cozumel USD 200 – 400 (depending on the airport of departure) USD 100 USD 200
    U.S.A. ↔ Mexico
    (excl. Cancun/Merida/Cozumel) USD 200 – £400 (depending on the airport of departure) USD 100 USD 200
    U.S.A. ↔ Cozumel/the Caribbean (excl. U.S.V.I., Puerto Rico, Cuba) USD 200 – 400 (depending on the airport of departure) USD 200 USD 400
    U.S.A ↔ U.S.V.I., Puerto Rico USD 200 USD 100 USD 200
    U.S. ↔ Central America
    (excl. Guatemala, Panama, El Salvador) USD 200 – 300 (depending on the airport of departure) USD 200 USD 400
    U.S. ↔ Cuba USD 400 USD 400 USD 600
    U.S.A. ↔ Guatemala USD 250 USD 250 USD 450
    U.S. ↔ Panama USD 200 – 300 (depending on the airport of departure) USD 100 (USD 200 from Washington, DC) USD 200
    (USD 400 from Washington, DC)
    U.S.A. ↔ El Salvador USD 300 USD 300 USD 500
    U.S.A. ↔ South America
    (excl. Brazil) USD 200 – 400 (depending on the airport of departure) USD 200 USD 400
    U.S.A. ↔ Brazil USD 200 USD 100
    (USD 200 from Washington, DC) USD 200
    (USD 400 from Washington, DC)
    U.S.A. ↔ India/Middle East/Africa/Europe USD 200 USD 200 USD 400
    U.S.A. ↔ Australia, New Zealand, East Asia USD 200 USD 200 USD 400
    Note
    According to United Airlines baggage policy:

    Oversized bags larger than 292cm/115inches will not be accepted.
    Overweight bags heavier than 100lbs/45kg will not be accepted, except:
    Musical instruments weighing up to 165lbs/75kg.
    All assistive devices.
    United Excess Baggage Fees
    United baggage fees for excess baggage

    Anything additional baggage that you may be carrying above your baggage allowance is considered excess baggage. The excess baggage fees charged by United Airlines range from USD 150 – 500 per bag, depending on your route.

    Note

    The following destinations have year-round/seasonal limits on overweight, oversized, and extra checked bags:
    Sydney (SYD)
    Rio de Janeiro (GIG)
    Auckland (AKL)
    Always check in advance, because at times you may be asked to check in a box instead of a bag. Plus, you may not be allowed to check in large sporting equipment, such as surfboards and bicycles when embargoes are in place.
    United MileagePlus Baggage Policy—Additional Free Baggage
    What is United Airlines luggage policy for MileagePlus members?

    United Airlines baggage policy provides additional baggage allowance for MileagePlus members, depending on their travel class and membership status, as shown in the table below.

    United Airlines Additional Baggage Allowance for MileagePlus Members
    Travel Class and Route Premier Silver Premier Gold Premier Platinum Premier 1K
    – United Business
    – United First
    – United Polaris 3 bags x 70lb/32kg per bag
    Economy Class
    To/from the USA and:
    – Continental USA
    – Hawaii
    -Alaska
    -Mexico
    -Canada
    -Central America
    -The Caribbean 1 bag x 70lb/32kg per bag 2 bags x 70lb/32kg per bag 3 bags x 70lb/32kg per bag
    Economy Class
    To/from the USA and:
    -South America
    -Europe
    -Australia
    -New Zealand
    -Asia
    -Africa
    -The Middle East 2 bags x 70lb/32kg per bag 3 bags x 70lb/32kg per bag
    Economy Class
    All other destinations incl. within Micronesia and Asia Standard baggage allowance PLUS 1 bag x 70lb/32kg
    Passengers travelling on the same booking as MileagePlus Premier members are entitled to the same exemptions as the member.

    Star Alliance Gold members are entitled to:
    • The first checked bag is free (50lb/23kg) on domestic flights.
    • 2-3 free checked bags (50lb/23kg) on international flights.
    United Airlines Sports Equipment Policy
    What is the United Airlines baggage policy for sporting equipment?

    United Airlines baggage policy for sporting equipment allows you to carry your sports equipment:

    Free
    As cabin baggage, if it fits in your hand baggage
    As checked baggage, if it:
    Fits into your checked baggage
    Is suitably packed
    Is not restricted
    For a Fee
    If you’ve already used up your allowance
    Note

    Per United Airlines bike baggage policy, a packed bicycle weighing between 51–100lbs and measuring less than 158cm/62in in combined linear dimensions can be checked in as special items for a one-way service fee of USD 150 for travel between the US,
    Canada, the U.S. Virgin Islands, and Puerto Rico, and USD 200 for international travel.
    Similarly, up to 3 rebreather tanks or 1 dive tank must be checked as special items for a one-way fee of USD 150 between the USA, Canada, the U.S.V.I., and Puerto Rico, and USD 200 on international routes. However, kayaks and canoes will not be accepted
    as checked baggage.
    The sporting equipment you’re allowed to carry—subject to restrictions—includes:

    Golf equipment
    Bicycles
    Tennis equipment
    Windsurfing equipment
    Camping equipment
    Bowling equipment
    Baseball equipment
    Wave ski
    Surfboards, wakeboards, and paddleboards
    Ski and snowboard equipment
    Boogie/skim/speed boards
    Skating equipment
    Scuba gear
    Pool cues
    Pole vaulting equipment
    Parachutes and parasails
    Paintball equipment
    Oars
    Life jackets
    Kiteboards
    Kayaks or canoes
    Javelins
    Hockey or lacrosse equipment
    Hang gliding equipment
    Gymnastic equipment
    Fishing equipment
    Firearms
    Fencing and kendo equipment
    Archery equipment
    To see the current packing regulations and fees, visit the sports equipment page.

    CPAP Devices
    United Airlines baggage policy allows you to carry FAA-compliant CPAP devices, respirators, and ventilators on board with proper documentation. If you’re carrying such a device, you will need to contact United’s accessibility desk at 1-800-228-2744
    at least 48 hours before departure.

    As in-seat power may not be available on all aircraft, make sure you’re carrying fully-charged batteries— with at least 3 hours of extra time for delays and disruptions.

    How to Pay Baggage Fees on United Airlines
    How to pay baggage fees online on United

    You can prepay your baggage fee:

    Online—at least 24 hours before the flight (to save money)
    At the time of checking in at the airport (by credit card)
    At the curbside (by credit card)
    How to Prepay United Baggage Fees Online
    How to Prepay United Baggage Fees Online
    How do I prepay the baggage fee online?

    To prepay your baggage fees online, you will have to retrieve your flight and follow the prompts to pay your baggage fees as explained.


    An illustration of the My trips tab on United Airlines website for paying baggage fees online

    Go to United.com
    From the top pane, select My trips
    Enter your confirmation number and last name, and click on Search
    Select your flight, add the bags, and pay
    Note. If you’re adding bags during the check-in window, retrieve your flight from the Check-in tab (instead of My trips).

    You can also pay to purchase your baggage via the mobile app.

    United Airlines Musical Instruments Policy
    What is the United baggage policy for musical instruments?

    United Airlines baggage policy for musical instruments allows you to carry small and large musical instruments—subject to the following conditions:

    Small musical instruments like violins can be taken as carry-on baggage:
    In the overhead bin as carry-on baggage.
    Under your front seat as a personal item.
    Large musical instruments weighing up to 165lbs/75kg are allowed as checked baggage—subject to the applicable fees.
    All musical instruments must be properly packed in a hard case.
    Overweight and oversized musical instruments will be charged extra per baggage rules.
    Note. If you’re traveling on a Basic Economy fare, you’ll need to carry your musical instrument in place of the personal item you’re permitted to carry. If it cannot be stored in the cabin, you’ll need to check it for a USD 25 fee (or more if itâ€
    ™s overweight and/or oversized).

    What to do if Items are Missing from Your Checked Baggage
    According to the United lost baggage claim policy, you can claim the following items:

    Missing contents from checked baggage
    Missing baggage for 7 days, or up to 21 days if the luggage was delayed
    Damaged checked baggage
    Damage to checked baggage contents
    If you discover any missing items from your checked baggage:

    For domestic flights
    Report your missing items to the airport Baggage Service Office immediately after arrival, or
    Call the Baggage Service Center at +1-800-335-2247 within 24 hours after arrival
    For international flights (outside the U.S. and Canada)
    Report your missing items to the airport Baggage Service Office immediately after arrival, or
    Call 1-281-821-3526
    Report in writing within 7 days after arrival
    Download the Claim Form

    In English (PDF: 1.6 MB)
    In French (PDF: 1.1 MB)
    In Spanish (PDF: 1.8 MB)
    In Portuguese (PDF: 691.5 KB)
    How to Report Damage to a Bag or Contents
    If you’re at the airport
    Report to the airport Baggage Service Office (near the baggage claim area).
    A United Airline representative will:
    Examine the damage
    Provide you with a file number
    Ask you to complete the damaged baggage claim form (if required)
    If you’ve left the airport
    For flights to/from the U.S., Puerto Rico, Guam, and the U.S. Virgin Islands. To be eligible for repair or replacement, you must report—within 24 hours and in person—your damaged bag to the airport Baggage Service Office.
    For all international flights. To be eligible for repair or replacement, you must report within 7 days—in writing or in person—the damaged bag to the airport Baggage Service Office.
    Banned and Restricted Items
    The following items are banned on all United Airlines reservations:

    Camping equipment containing fuel
    Self-balancing or self-riding bags
    Defense sprays (mace, pepper, tear gas, etc.)
    Explosives (fireworks, flares, gunpowder, etc.)
    Ready-to-eat meals (MREs) with flameless heaters
    Smart bags with fixed batteries
    Shock absorbers
    Tasers
    Dangerous Items with Some Restrictions
    The following items have some restrictions. They must not exceed 100ml (3.4 ounces) and must be packed in a clear bag. If you’re placing the items in your checked bag, the container size must not exceed 16 ounces— or a total of 70 ounces per
    passenger.

    Hairspray
    Deodorants
    Nail polish
    Perfumes
    Certain medicines
    Other items with restrictions include:

    Stun guns
    Smart bags
    Scuba tanks
    Self-propelled recreational vehicles, riding suitcases, and hoverboards Mobility devices
    Lighters, matches, and e-cigarettes
    Life jackets
    Household items
    Gasoline-powered tools and equipment
    Firearms
    Dry shippers and liquid nitrogen
    Dry ice
    Batteries
    Avalanche packs
    Liquids, Creams, Aerosols, and Powders
    If you’re traveling with liquids, creams, aerosols, and powders, remember the following:

    If you’re departing from U.S. airports, the individual container size of toiletries with liquids, creams, or aerosols must not exceed 3.4 ounces.
    Hand sanitizers up to 12 ounces are permitted in carry-on bags—but will need to be screened separately (and takes additional time).
    Toiletries must be in transparent and sealable quart-sized bags.
    Toiletries and beverages purchased after airport security checkpoints will be permitted on board in most cases.
    Items like baby foods, juice, milk, and medications beyond 3.4 ounces may be permitted but must be declared to the TSA at the checkpoint.
    Frequently Asked Questions on United Airlines Baggage Policy
    United Airlines baggage policy allows all passengers to carry 1 personal item onboard free of charge, provided it fits under your front seat. Personal items can include small backpacks, briefcases, and purses that are not more than 43cm x 25cm x 22cm (
    17in x 10in x 9in) in size.

    Other than Basic Economy passengers, all passengers can also bring 1 carry-on bag onboard free of charge. Carry-on bags must fit in the overhead bin, and must not be larger than 56cm x 35cm x 22cm (22in x 14in x 9in).

    If you’re travelling on a Basic Economy fare and bring a carry-on bag, you’ll be charged the applicable checked baggage fee plus a service fee of USD 25. However, this will not apply on trans-Atlantic flights, provided that they are operated by
    United Airlines or United Express. On such flights, your baggage allowance is the same as that for Standard Economy fares, so you’re allowed to bring a personal item and a carry-on bag like others.

    If you’re a MileagePlus member, a Star Alliance Gold member, or a primary cardmember of a credit card that qualifies for MileagePlus credit, you’re allowed to bring a personal item and a carry-on bag even if you’re holding a Basic Economy ticket.

    United Airlines carry-on size is:
    • 43cm x 25cm x 22cm for the personal carry-on item
    • 56cm x 35cm x 22cm for the standard carry-on bag

    Per United Airlines baggage policy for Basic Economy fares, your carry-on baggage allowance is the same as that for standard Economy fares if you’re flying on a trans-Pacific flight to/from the U.S., or on a transatlantic flight (any flight to Africa,
    the Middle East, and Europe) to/from the U.S., Central America, and Mexico, as well as to/from Panama, El Salvador, and South America, as long as it is operated by United Airlines or United Express.

    On remaining routes, Basic Economy fares allow you to bring only 1 personal item as carry-on baggage, as long as it fits under your front seat. The personal item can be a purse, laptop bag, shoulder bag, or a similar item that does not exceed 22 x 25 x
    43cm (9 x 10 x 17in). You’re also allowed to carry mobility and assistive devices free of charge. You won’t be allowed to bring a full-sized carry-on bag unless you happen to be a MileagePlus Premier member, a Star Alliance Gold member, or a
    qualifying MileagePlus primary credit card member.

    If you’re flying on a Basic Economy fare with a full-sized carry-on bag, you will have to check it in and pay the applicable checked baggage fee plus USD 25 as gate handling charges by credit card (only). For more information, refer to the section
    titled United Airlines Carry-on Baggage Policy.

    The United Airlines baggage fee (2022) for Basic Economy is:
    • On flights between the United States and Canada/the Caribbean excluding Cuba and Central America* are USD 30 for the first bag, USD 40 for the second bag, and USD 150 for the third and additional bags.
    (*For Guatemala and El Salvador, the second bag will cost you USD 100, and the third and additional bags will cost you USD 300 for Guatemala and USD 500 for El Salvador).
    • On flights between the United States and South America, the first two bags can be brought free (exceptions: the second bag will cost USD 100 for Colombia and USD 40 for Ecuador), and the third and additional bags will incur a USD 150 charge.
    • On flights between the United States and India/Europe/Middle East, the first/second/third-plus bags will cost you USD 60/100/200 respectively.
    • On flights between the United States and Australia/New Zealand/East Asia, the first two bags are free (but the second bag will cost USD 100 for New Zealand), and the third-plus bag will cost you USD 200/bag.
    • On flights between the United States and Mexico, the first/second/third-plus bags will cost you USD 30/55/180 respectively.
    • On flights between the United States and Cuba, the first/second/third-plus bags will cost you USD 30/100/500 respectively.

    The United Economy baggage policy for normal Economy Class fares allows you to carry the following items free of cost:
    • 1 FREE carry-on bag (except Basic Economy)
    • 1 FREE personal item
    • Checked baggage (subject to an applicable fee)

    Overweight and oversized bags will incur extra charges, depending on your route. Some sports equipment can be carried free, while others will incur additional charges.

    United Airlines baggage policy for international travel, i.e., flights to/from the United States are typically USD 0 for the first bag and USD 100 for the second bag. The checked baggage fee for Basic Economy tickets is USD 60 for the first bag and USD
    100 USD for the second bag on transatlantic flights. On some routes, you’re allowed 2 checked bags as a standard baggage allowance. To know the exact baggage fee, check out the free Baggage Calculator on United’s website.

    United Airlines baggage allowance for international flights is as follows:
    • Economy Class
    â—¦ 1 free bag (50lb/23kg) on routes between the U.S. and India/Europe/Middle East (but USD 60 for Basic Economy).
    â—¦ 2 free bags (50lb/23kg each) on routes between the U.S. and South America (but USD 100 for Colombia and USD 40 for Ecuador).
    â—¦ 2 free bags (50lb/23kg each) on routes between the U.S. and East Asia/Australia/New Zealand (but USD 100 for the second bag for New Zealand).
    â—¦ On all other routes, the baggage allowance must be purchased.
    • Premium Plus 2 bags of up to 50lb/23kg each
    • Business Class 2 bags of up to 70lb/32kg each
    • First Class 2 bags of up to 70lb/32kg each


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