My mother has a Samsung Android phone (not sure of the exact model) with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text message fail
to deliver a code - so it's not a problem that is confined to one site.
But if I send her a text to the same number from my Android phone, it arrives.
Any suggestions as to how to investigate and fix this? Can mobile phone carriers such as Vodafone enable diagnostics that record the receipt of the text to their system and then the forwarding of it to the phone?
My mother has a Samsung Android phone (not sure of the exact model) with a >Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text message fail
to deliver a code - so it's not a problem that is confined to one site.
But if I send her a text to the same number from my Android phone, it >arrives.
Any suggestions as to how to investigate and fix this? Can mobile phone >carriers such as Vodafone enable diagnostics that record the receipt of the >text to their system and then the forwarding of it to the phone?
I've tried accessing the relevant web sites which send one-time
security-code texts, using either Firefox or Google Chrome, but it makes no >difference which browser is used. Also I've tried specifying her number in >national (07748 xxxxxx) and international (+44 7748 xxxxxx) format.
My mother has a Samsung Android phone (not sure of the exact model)
with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text
message fail to deliver a code - so it's not a problem that is
confined to one site.
But if I send her a text to the same number from my Android phone,
it arrives.
Any suggestions as to how to investigate and fix this? Can mobile
phone carriers such as Vodafone enable diagnostics that record the
receipt of the text to their system and then the forwarding of it to
the phone?
My mother has a Samsung Android phone (not sure of the exact model) with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text message fail
to deliver a code - so it's not a problem that is confined to one site.
But if I send her a text to the same number from my Android phone, it arrives.
Any suggestions as to how to investigate and fix this? Can mobile phone carriers such as Vodafone enable diagnostics that record the receipt of the text to their system and then the forwarding of it to the phone?
I've tried accessing the relevant web sites which send one-time
security-code texts, using either Firefox or Google Chrome, but it makes no difference which browser is used. Also I've tried specifying her number in national (07748 xxxxxx) and international (+44 7748 xxxxxx) format.
My mother has a Samsung Android phone (not sure of the exact model) with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text message fail
to deliver a code - so it's not a problem that is confined to one site.
But if I send her a text to the same number from my Android phone, it arrives.
Any suggestions as to how to investigate and fix this? Can mobile phone carriers such as Vodafone enable diagnostics that record the receipt of the text to their system and then the forwarding of it to the phone?
I've tried accessing the relevant web sites which send one-time
security-code texts, using either Firefox or Google Chrome, but it makes no difference which browser is used. Also I've tried specifying her number in national (07748 xxxxxx) and international (+44 7748 xxxxxx) format.
On 9/29/2023 4:48 AM, NY wrote:
My mother has a Samsung Android phone (not sure of the exact model)
with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text
message fail to deliver a code - so it's not a problem that is
confined to one site.
But if I send her a text to the same number from my Android phone,
it arrives.
Any suggestions as to how to investigate and fix this? Can mobile
phone carriers such as Vodafone enable diagnostics that record the
receipt of the text to their system and then the forwarding of it to
the phone?
Most of my sensitive sites give me a choice of email or text for the
security code. If this choice is available, perhaps a workaround?
Fortunately being one-time you only have the hassle once (per
device/site)...
On 9/29/23 9:14 AM, AJL wrote:
Most of my sensitive sites give me a choice of email or text for
the security code.
That would be nice, but they asked for my cell number long ago and
insist on using it now -- with no other option.
Moreover, they say I only have to do it once, but they lie -- every
damn time I contact them they have to send me a text code.
I've had the same land-line number for 60 years and the same email
address since google started offering gmail. I've had it up to HERE
with Security Theater.
Granted, these people give me free money once a month, but STILL!
Fortunately being one-time you only have the hassle once (per
device/site)...
Assuming honesty and competence.
On 9/29/23 9:14 AM, AJL wrote:
On 9/29/2023 4:48 AM, NY wrote:
My mother has a Samsung Android phone (not sure of the exact model)
with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text
message fail to deliver a code - so it's not a problem that is
confined to one site.
But if I send her a text to the same number from my Android phone,
it arrives.
Any suggestions as to how to investigate and fix this? Can mobile
phone carriers such as Vodafone enable diagnostics that record the
receipt of the text to their system and then the forwarding of it to
the phone?
Most of my sensitive sites give me a choice of email or text for the
security code. If this choice is available, perhaps a workaround?
That would be nice, but they asked for my cell number long ago and
insist on using it now -- with no other option. Moreover, they say I
only have to do it once, but they lie -- every damn time I contact them
they have to send me a text code. I've had the same land-line number
for 60 years and the same email address since google started offering
gmail. I've had it up to HERE with Security Theater.
Granted, these people give me free money once a month, but STILL!
Fortunately being one-time you only have the hassle once (per
device/site)...
Assuming honesty and competence.
Some institutions will work with auth apps. My bank integrates with
Authy (authy.com).
I could have them send an e-mail with the login
security code, but it may take 2 or 3 times before I actually get it. >Actually they only work with SMS, but Google Voice will send copies of
texts as e-mails to me. That was my first workaround. Then I found
they work with the Authy app (which I have to load before having them
send a code since I don't want it left running all the time). I used
the desktop version of Authy on my Windows desktop. Haven't bothered to
get their Android version.
Check with your bank if they work with an auth app, and which one.
Eliminates having to send the code via text, and wait for the text.
On 9/29/23 9:14 AM, AJL wrote:
On 9/29/2023 4:48 AM, NY wrote:
My mother has a Samsung Android phone (not sure of the exact model)
with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text
message fail to deliver a code - so it's not a problem that is
confined to one site.
But if I send her a text to the same number from my Android phone,
it arrives.
Any suggestions as to how to investigate and fix this? Can mobile
phone carriers such as Vodafone enable diagnostics that record the
receipt of the text to their system and then the forwarding of it to
the phone?
Most of my sensitive sites give me a choice of email or text for the
security code. If this choice is available, perhaps a workaround?
That would be nice, but they asked for my cell number long ago and
insist on using it now -- with no other option.
Moreover, they say I
only have to do it once, but they lie -- every damn time I contact them
they have to send me a text code.
The Real Bev <bashley101@gmail.com> wrote:
On 9/29/23 9:14 AM, AJL wrote:
On 9/29/2023 4:48 AM, NY wrote:
My mother has a Samsung Android phone (not sure of the exact model)
with a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text
message fail to deliver a code - so it's not a problem that is
confined to one site.
But if I send her a text to the same number from my Android phone,
it arrives.
Any suggestions as to how to investigate and fix this? Can mobile
phone carriers such as Vodafone enable diagnostics that record the
receipt of the text to their system and then the forwarding of it to
the phone?
Most of my sensitive sites give me a choice of email or text for the
security code. If this choice is available, perhaps a workaround?
That would be nice, but they asked for my cell number long ago and
insist on using it now -- with no other option.
That doesn't sound right. There should always be an alternative. What
happens if your phone is stolen? Or you change number?
Moreover, they say I
only have to do it once, but they lie -- every damn time I contact them
they have to send me a text code.
That's usually because you don't retain the cookie. I have the same as I
set Firefox to never store them permanently.
I will have to deal with their Customer Service function in one way or another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or
another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying
to get them to resolve a problem.
First-level techs answering incoming support calls are keen on reciting canned replies from a database. They throw some keywords at the
database to get a list of candidate responses. Often they'll have you
do actions that you already performed before calling them. Desite you telling them that you did that, they'll still want to read to you their canned responses. Often I pretend that I did what they wanted: they say
to do what I've already done, I pause as though I was doing it, and then
say that didn't work, and they move on to their next canned response. Eventually when it becomes clear that they've ran out of canned
responses, I use the special trigger word: escalate. No matter how long
you discuss the problem, they won't release it, but they are also under pressure to handle as many calls as possible, so they want to move onto
the next call.
State you want to ESCALATE the issue to a higher tier of tech support,
and ask if they'll give you an issue ticket number, so if you call later
you can refer to the ticket number to avoid the rigamarole of going
through 1st level techs again. Saying "escalate" triggers them to end
the call after issuing a ticket to send to higher support. Sometimes
the call ends at that point, and you wait for higher support to call you back, or you get redirected to another department, but be sure if
redirected that you get the name of that higher support department, and possible what number to call to reach them directly. If the redirection fails (you get disconnected), you have a number to reach that department instead of having to go through 1st level support again.
My mother has a Samsung Android phone (not sure of the exact model) with
a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text message
fail to deliver a code - so it's not a problem that is confined to one
site.
But if I send her a text to the same number from my Android phone, it arrives.
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or
another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying
to get them to resolve a problem.
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or
another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying
to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or
another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying
to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
Mum had only been looking in
the Samsung app - that was the one which was on one of her home screens
- and didn't know about the Google one which was only present on the
Apps screen. I'd never heard of the Google "Messages" app either, and
when I'd seen it on my own Apps screen I'd thought that it was the same
one (the Samsung app) as on my Home screen - same name and similar icon.
I have found that people who say that my call is important to
them are lying through their teeth.
As a new owner of my first Samsung phone, I observed that Samsung has
its own Messages, Phone, and Contacts apps. None of them seems
markedly better than the Google versions (because Google is, you
know, the creator of Android), and Contacts at least has a noticeably crappier interface.
In another thread I asked how to change the default contacts app to
Google from Samsung, since there doesn't seem to be any way to do it
in Samsung's UI. Unfortunately, no one has posted a reply giving a procedure. One person did suggest installing the Google Phone app and
setting that as default phone app (which Samsung's UI seems to
provide for), and I'm about ready to try that if nothing better turns
up.
I've spent a couple of hours Googling, and while I found lots of
copies of the same few answers, none of them worked.[*]
MY SETUP: Android 13 Samsung Galaxy A54 5G phone, a couple of weeks
old. I'm using the factory Samsung Phone app.
I don't like the UI in
the Samsung Contacts app, so I downloaded the Google Contacts app
from the Google Play Store, since I used and liked it on my old
phone.
It works just fine, and can connect to the Samsung Phone and
Messages apps when I want to make calls and send texts.
I removed the Samsung Contacts app icon from my home screen and
added the Google contacts icon to my home screen.
adb shell pm uninstall -k --user 0 com.samsung.android.app.contactsThis works for the user (not admin) without needing to be rooted.
adb shell cmd package install-existing com.samsung.android.app.contacts
On 29/09/2023 12:48, NY wrote:
My mother has a Samsung Android phone (not sure of the exact model) with
a Vodafone monthly-billing SIM.
Various web sites which send a one-time security code by text message
fail to deliver a code - so it's not a problem that is confined to one
site.
But if I send her a text to the same number from my Android phone, it
arrives.
Mum phoned me last night with the solution. She'd asked in her local
Vodafone shop a few days earlier and the guy wasn't sure but said he'd
think about it. She went back in yesterday after talking to me, and the
guy said "I'm glad you've come back. A thought occurred to me after
you'd gone. Let me check something."
It turned out that her phone has two apps, both called "Messages". One
was the Samsung SMS app, and the other was the Google app. Somehow
*both* were set to receive text messages. Mum had only been looking in
the Samsung app - that was the one which was on one of her home screens
- and didn't know about the Google one which was only present on the
Apps screen. I'd never heard of the Google "Messages" app either, and
when I'd seen it on my own Apps screen I'd thought that it was the same
one (the Samsung app) as on my Home screen - same name and similar icon.
There were loads of text messages in the Google app, all the "never
arrived" one-time codes from banks, credit-card companies etc. The
Vodafone guy reconfigured the phone to make the Samsung app the *only* recipient for SMS messages.
Someone in this thread talked about different protocols for text
messages, and I think that is what had happened on Mum's phone. Text
messages from *people* (me, my sister, friends, etc) were being received
on the Samsung app, but automated texts from banks were going to the
Google one, maybe because they used a different protocol.
So, problem solved.
Mum phoned me last night with the solution. She'd asked in her local
Vodafone shop a few days earlier and the guy wasn't sure but said he'd
think about it. She went back in yesterday after talking to me, and the
guy said "I'm glad you've come back. A thought occurred to me after
you'd gone. Let me check something."
It turned out that her phone has two apps, both called "Messages". One
was the Samsung SMS app, and the other was the Google app. Somehow
*both* were set to receive text messages. Mum had only been looking in
the Samsung app - that was the one which was on one of her home screens
- and didn't know about the Google one which was only present on the
Apps screen. I'd never heard of the Google "Messages" app either, and
when I'd seen it on my own Apps screen I'd thought that it was the same
one (the Samsung app) as on my Home screen - same name and similar icon.
There were loads of text messages in the Google app, all the "never
arrived" one-time codes from banks, credit-card companies etc. The
Vodafone guy reconfigured the phone to make the Samsung app the *only* >recipient for SMS messages.
Someone in this thread talked about different protocols for text
messages, and I think that is what had happened on Mum's phone. Text
messages from *people* (me, my sister, friends, etc) were being received
on the Samsung app, but automated texts from banks were going to the
Google one, maybe because they used a different protocol.
So, problem solved.
There /are/ two types of messages on Android phones - old style SMSes and Google's new RCS. Bank codes use ordinary SMSes.
On 01/10/2023 07:47, Dave Royal wrote:
There /are/ two types of messages on Android phones - old style SMSes
and Google's new RCS. Bank codes use ordinary SMSes.
Just by chance, I found the message type for SMS security confirmation messages.
They are called "Short Code SMS" messages, and on one verification
message, I noted that I could not reply to it.
On 9/30/23 2:47 PM, Chris wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>> another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
We find it unacceptable too, we just can't do anything about it.
OTOH,
we have good dentistry :-)
Chris <ithinkiam@gmail.com> wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>> another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
To whom would you complain about service you don't like?
On 9/30/23 2:47 PM, Chris wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>> another. I have found that people who say that my call is important
to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
We find it unacceptable too, we just can't do anything about it.
On Sat, 30 Sep 2023 09:32:10 -0700, The Real Bev wrote:
I have found that people who say that my call is important to
them are lying through their teeth.
Just once I would love to hear a company being honest:
"Your call is important to us, but not important enough for us to
hire enough service reps to answer the phones in a reasonable time."
On Sun, 01 Oct 2023 09:00:46 +0100, David Taylor wrote:
On 01/10/2023 07:47, Dave Royal wrote:
There /are/ two types of messages on Android phones - old style SMSes
and Google's new RCS. Bank codes use ordinary SMSes.
Just by chance, I found the message type for SMS security confirmation
messages.
They are called "Short Code SMS" messages, and on one verification
message, I noted that I could not reply to it.
They come from a "short code" instead of a phone number. Businesses and organisations use them and some aim to be memorable. Anyone in the UK who travels by train will know the short code for the Britsh Transport Police
- 61016.
Apart from the originator code I'm pretty sure they're just SMSes as far
as the phone is concerned.
In another thread I asked how to change the default contacts app to
Google from Samsung, since there doesn't seem to be any way to do it
in Samsung's UI. Unfortunately, no one has posted a reply giving a procedure. One person did suggest installing the Google Phone app and
setting that as default phone app (which Samsung's UI seems to
provide for), and I'm about ready to try that if nothing better turns
up.
VanguardLH <V@nguard.LH> wrote:
Chris <ithinkiam@gmail.com> wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>>> another. I have found that people who say that my call is important >>>>> to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
To whom would you complain about service you don't like?
At the end of every call you have the option to provide feedback.
Or you ask to cancel the service and they will ask why. Simple really.
Docs now work out of several offices and your GP is probably only
reasonably nearby one day a week or maybe every two weeks. If you're in
pain they'll shoehorn you in THIS week... maybe...
Am 01.10.23 um 00:20 schrieb The Real Bev:
On 9/30/23 2:47 PM, Chris wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>>> another. I have found that people who say that my call is important >>>>> to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
We find it unacceptable too, we just can't do anything about it.
Why? You can quit the contract. You have the legal right to do that
because of the substandard service level (= not fullfilling the contract).
The Real Bev <bashley101@gmail.com> wrote:
On 9/30/23 2:47 PM, Chris wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>>> another. I have found that people who say that my call is important >>>>> to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
We find it unacceptable too, we just can't do anything about it.
Why not? I thought the customer was king in the US? I keep being told that
if people don't want a feature it wouldn't sell in the US. The market is perfect.
OTOH,
we have good dentistry :-)
We don't have ruinous medical bills *and* good healthcare :p
VanguardLH <V@nguard.LH> wrote:
Chris <ithinkiam@gmail.com> wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>>> another. I have found that people who say that my call is important >>>>> to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I
have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
To whom would you complain about service you don't like?
At the end of every call you have the option to provide feedback.
Or you ask to cancel the service and they will ask why. Simple really.
On 10/1/2023 9:40 AM, The Real Bev wrote:
People pissed at off topic stuff please read no further.
Docs now work out of several offices and your GP is probably only
reasonably nearby one day a week or maybe every two weeks. If you're in
pain they'll shoehorn you in THIS week... maybe...
I'm fortunate in that if my PCP can't see me there's an Urgent Care
facility nearby that is walk in and can usually see me within an hour. Fortunately they take my insurance so my co-pay for the visit is $15
(the same as my PCP)...
On 10/1/23 2:17 AM, Chris wrote:
VanguardLH <V@nguard.LH> wrote:
Chris <ithinkiam@gmail.com> wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>>>> another. I have found that people who say that my call is important >>>>>> to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I >>>>>> have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>>>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
To whom would you complain about service you don't like?
At the end of every call you have the option to provide feedback.
Or you ask to cancel the service and they will ask why. Simple really.
Check a box. Nobody has ever showed any actual interest in why I
canceled an account -- including at the bank where I'd had an account
for over 20 years. Today I suspect that if a bank saw someone that
angry standing in a line they'd probably call the SWAT team.
(Samsung) Settings -> Apps -> tap <name/icon of Google Contact app> -> Defaults -> probably says 'Set as default' or '... app' -> tap that description -> now you should get two buttons, one for the Samsung
Contacts app, one for the Google app
If that doesn't work, do the same for the app 'Chrome' (or 'Samsung Internet') and see how it should work
Not available every time, or not available at all for a particular call center or in-house tech support. Most times, sending feedback is like continually pressing a cross-walk button that isn't connected. Also, if sending feedback is easy then, yes, I'll do it. However, if I have to
wade through a ton more of voice prompts, and waste even more of my
time, then feedback costs me more than I'm willing to waste on it.
On 10/1/23 2:17 AM, Chris wrote:
[quoted text muted]
At the end of every call you have the option to provide feedback.
Or you ask to cancel the service and they will ask why. Simple really.
Check a box. Nobody has ever showed any actual interest in why I
canceled an account -- including at the bank where I'd had an account
for over 20 years. Today I suspect that if a bank saw someone that
angry standing in a line they'd probably call the SWAT team.
On 10/1/23 10:06 AM, AJL wrote:
People pissed at off topic stuff please read no further.
I'm fortunate in that if my PCP can't see me there's an Urgent Care
facility nearby that is walk in and can usually see me within an
hour. Fortunately they take my insurance so my co-pay for the visit
is $15.
We have those too. Absolutely worthless.
Friend was told she had to go to the REAL ER after waiting perhaps an
hour to be seen, and I have no idea how much they charged for that.
Anything the urgent care people can deal with I can probably deal
with myself -- hey, I've got band-aids, polysporin, alcohol,
peroxide and Ace bandages! Oh yeah, aspirin, ibuprofen and cranberry
juice.
On 1 Oct 2023 16:10:25 GMT, Frank Slootweg wrote:
(Samsung) Settings -> Apps -> tap <name/icon of Google Contact app> -> Defaults -> probably says 'Set as default' or '... app' -> tap that description -> now you should get two buttons, one for the Samsung
Contacts app, one for the Google app
Unfortunately not. It says "Default in this app" and when I tap that
I get a new page:
Set as default
Contacts
Select whether to use this app instead of your
browser app when you go to supported web
addresses.
Open supported links [ *]
Supported web addresses <-- grayed out
Open by default <-- halfway between gray and white
Clear defaults [Clear]
The slider for "open supported links" is set on. I didn't tap the
Clear button.
Samsung seems to be moving to prevent changing default applications.
The path you suggested, which _seems_ as though it should let us make
an app the default for its main function, actually controls only
whether the app handles some links itself or ships them to a browser.
(At least, that's what the text says. Whether Samsung means what it
says is an open question.)
It's really quite annoying -- I didn't realize Samsung was going to
put up so many roadblocks to my chosen apps, like Microsoft Windows.
And I'm dreading further annoyances that may be introduced with this weekend's update. The description of the update says some settings
may change, but naturally doesn't say which ones. Oy vey!
If that doesn't work, do the same for the app 'Chrome' (or 'Samsung Internet') and see how it should work
Chrome, under Defaults", says "Browser App Chrome". That seems to be
how it should be, but the Samsung UI treats contacts differently.
Likewise, based on my search just now, I think the Samsung contacts
app is called <com.samsung.android.app.contacts> on the Galaxy series.
<https://i.postimg.cc/W38s6RNj/contact01.jpg>
Chris <ithinkiam@gmail.com> wrote:
VanguardLH <V@nguard.LH> wrote:
Chris <ithinkiam@gmail.com> wrote:
VanguardLH <V@nguard.LH> wrote:
The Real Bev <bashley101@gmail.com> wrote:
I will have to deal with their Customer Service function in one way or >>>>>> another. I have found that people who say that my call is important >>>>>> to them are lying through their teeth. If I had to do it I would
probably regard the investment of an hour of my time as the price I >>>>>> have to pay.
Just an hour? I've too often been on the phone well over 4 hours trying >>>>> to get them to resolve a problem.
Why don't you you move?
Here, in the UK, that level of "service" would be unacceptable.
To whom would you complain about service you don't like?
At the end of every call you have the option to provide feedback.
Not available every time, or not available at all for a particular call center or in-house tech support.
Or you ask to cancel the service and they will ask why. Simple really.
I don't cancel services simply because I encounter an inept person.
However, just because I report a problem doesn't mean they will know how
to fix it. Sometimes the answer you get is not what you want, but there isn't a good one. Have you quit helping in Usenet for the same reason?
Likewise, based on my search just now, I think the Samsung contacts
app is called <com.samsung.android.app.contacts> on the Galaxy series.
<https://i.postimg.cc/W38s6RNj/contact01.jpg>
How do you create these images?
candycanearter07 <no@thanks.net> wrote
Likewise, based on my search just now, I think the Samsung contacts
app is called <com.samsung.android.app.contacts> on the Galaxy series.
<https://i.postimg.cc/W38s6RNj/contact01.jpg>
How do you create these images?
My phone is normally always displayed on my Windows machine.
That way my phone display is about two feet tall and a foot wide (or so). Easy for me to see and easy for me to interact with mouse & keyboard.
I just merge screenshots of the display & then edit using Windows freeware. Easy peasy.
If you need more information, check out Usenet archives for the r.p.d ng.
<https://groups.google.com/g/rec.photo.digital>
<https://groups.google.com/g/alt.comp.freeware>
<https://groups.google.com/g/alt.comp.microsoft.windows>
etc.
On 10/1/2023 10:58 AM, The Real Bev wrote:
On 10/1/23 10:06 AM, AJL wrote:
People pissed at off topic stuff please read no further.
I'm fortunate in that if my PCP can't see me there's an Urgent Care
facility nearby that is walk in and can usually see me within an
hour. Fortunately they take my insurance so my co-pay for the visit
is $15.
We have those too. Absolutely worthless.
YMMV. I've always had good service at mine.
On Sun, 1 Oct 2023 12:13:26 -0500, VanguardLH wrote:
Not available every time, or not available at all for a particular call
center or in-house tech support. Most times, sending feedback is like
continually pressing a cross-walk button that isn't connected. Also, if
sending feedback is easy then, yes, I'll do it. However, if I have to
wade through a ton more of voice prompts, and waste even more of my
time, then feedback costs me more than I'm willing to waste on it.
My big bugaboo is that the surveys always seem to ask questions where
none of the options is the right answer, but they don't let you
proceed unless you pick one. That's when I hang up.
Email surveys have the same issue plus a second annoyance: I've
interacted with two reps at the company with a couple of days,
because the first one didn't solve the problem or what they said
would happen didn't happen. The survey says something like "your
interaction with (company name)" but doesn't tell me which of the two >interactions they're talking about. That email goes straight to
trash.
In any case, I highly suspect all these surveys are just theater, and
don't make any difference in the company's operations. If they took
the feedback into account, they'd have to spend more money to provide
better service, and of course that's not going to happen.
AJL wrote:
The Real Bev wrote:
AJL wrote:
People pissed at off topic stuff please read no further.
I'm fortunate in that if my PCP can't see me there's an Urgent
Care facility nearby that is walk in and can usually see me
within an hour. Fortunately they take my insurance so my co-pay
for the visit is $15.
We have those too. Absolutely worthless.
YMMV. I've always had good service at mine.
As have I, but I've only had two experiences with it.
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
Ken Blake <Ken@invalid.news.com> wrote:
[...]
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
I would hope that they would send messages for your wife to your wife (unless she doesn't have a phone (AFAIK, she has a computer)) and
messages for you to you. There's this thing called 'privacy'.
Ken Blake <Ken@invalid.news.com> wrote:
[...]
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
I would hope that they would send messages for your wife to your wife
(unless she doesn't have a phone
(AFAIK, she has a computer)) and
messages for you to you. There's this thing called 'privacy'.
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
Perhaps I use it more than I should for simple stuff since it's often
easier than going to the PCP and the cost is the same (YMMV). Most
recently the SO woke feeling bad. She called the PCP but couldn't get in until late afternoon so went to Urgent Care and was back home by 9AM.
I also have a Virtual Doctor available for simple stuff. My insurance
company is always suggesting I use it since (I'm guessing) they run it
and it probably costs them less...
On 10/2/23 10:37 AM, Frank Slootweg wrote:
Ken Blake <Ken@invalid.news.com> wrote:
[...]
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
I would hope that they would send messages for your wife to your wife
(unless she doesn't have a phone (AFAIK, she has a computer)) and
messages for you to you. There's this thing called 'privacy'.
Perhaps they use the same email address.
I use MY email address for a lot of hubby's stuff because he's just
unsuited to dealing with the crap that I take in stride. Comes with the >territory :-) To be fair, he does solve most of my computer and physics >problems.
On 2 Oct 2023 17:37:17 GMT, Frank Slootweg <this@ddress.is.invalid>
wrote:
Ken Blake <Ken@invalid.news.com> wrote:
[...]
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
I would hope that they would send messages for your wife to your wife
(unless she doesn't have a phone (AFAIK, she has a computer)) and
She no longer has either. Everything comes to my phone number and my
e-mail address..
messages for you to you. There's this thing called 'privacy'.
Ken Blake <Ken@invalid.news.com> wrote:
[...]
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
I would hope that they would send messages for your wife to your wife (unless she doesn't have a phone (AFAIK, she has a computer)) and
messages for you to you. There's this thing called 'privacy'.
Frank Slootweg <this@ddress.is.invalid> wrote:
Ken Blake <Ken@invalid.news.com> wrote:
[...]
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
I would hope that they would send messages for your wife to your wife (unless she doesn't have a phone (AFAIK, she has a computer)) and
messages for you to you. There's this thing called 'privacy'.
There's also a thing "carer". Many, many people are carers for others so
are responsible for their doctor's appointments. This is a system failure.
Ken Blake <Ken@invalid.news.com> wrote:
On 2 Oct 2023 17:37:17 GMT, Frank Slootweg <this@ddress.is.invalid>
wrote:
Ken Blake <Ken@invalid.news.com> wrote:
[...]
That reminds me that I sometimes get e-mail or text messages from my
medical insurance company or a doctors office that don't tell me
whether they are referring to me or my wife.
I would hope that they would send messages for your wife to your wife
(unless she doesn't have a phone (AFAIK, she has a computer)) and
She no longer has either. Everything comes to my phone number and my
e-mail address..
I'm sorry to hear that! Of course I didn't mean to offend.
The best to
the both of you.
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