• Wireline alternatives/PUC status [telecom]

    From bob prohaska@21:1/5 to All on Tue Jul 12 01:40:29 2022
    It seems that wireline phone service is getting phased out. What are
    the PUC-regulated options among the replacements? AFAIK, Internet
    service is not considered a utility and isn't subject to any regulation,
    state or federal. If telephone voice service is added to a more modern connection scheme (wireless or fiber, for example) is any part of the
    bundle under PUC regulation? I'm in California, if that matters.

    Thanks for reading,

    bob prohaska

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  • From John Reiser@21:1/5 to bob prohaska on Wed Jul 13 18:47:23 2022
    On 7/11/22 18:40, bob prohaska wrote:
    If telephone voice service is added to a more modern
    connection scheme (wireless or fiber, for example) is any part of the
    bundle under PUC regulation?

    Anything that claims to be "telephone voice service" is subject to all
    the PUC regulations that pertain to 911 access for emergency services
    (medical, fire, police). For connection at a fixed (non-mobile)
    location, this means that the customer must provide, and the carrier
    must maintain and forward to the (E)911 service, the physical address
    of the endpoint.

    The carrier must pay the monthly fee (tax) for (E)911 service; many
    carriers add this as a line item on the customer's bill.

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  • From bob prohaska@21:1/5 to John Reiser on Thu Jul 14 23:27:14 2022
    John Reiser <vendor@bitwagon.com> wrote:
    On 7/11/22 18:40, bob prohaska wrote:
    If telephone voice service is added to a more modern
    connection scheme (wireless or fiber, for example) is any part of the
    bundle under PUC regulation?

    Anything that claims to be "telephone voice service" is subject to all
    the PUC regulations that pertain to 911 access for emergency services (medical, fire, police). For connection at a fixed (non-mobile)
    location, this means that the customer must provide, and the carrier
    must maintain and forward to the (E)911 service, the physical address
    of the endpoint.

    The carrier must pay the monthly fee (tax) for (E)911 service; many
    carriers add this as a line item on the customer's bill.

    Are such services subject to PUC supervision for issues related to money,
    such as monthly rates, billing practices and error resolution?

    Thanks for writing,

    bob prohaska

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