On 5/9/2022 18:16, Bill Horne wrote:
Frontier told consumers that it could provide service
"up to" certain speeds, but failed to deliver. The complaint details
how, in some cases, Frontier could not, as a technical matter, even
possibly deliver the speeds it promised. Some consumers paid for more expensive service than they received.
I can't recall ADSL2+ or VDSL, but when I worked there, the two ADSL
tiers were "Broadband Max" (up to 6 Mb/s dl) or "Broadband Lite" (up to
1 Mb/s dl). "Lite" was $31.99/mo and "Max" was $34.99/mo -- depending
on the market.
If, for example, a rural customer could only achieve 3.76 Mb/s, we sold
them "BB Max", as it made sense for a few more dollars per month to
achieve over 3 times the bandwidth. 1 Mb/s is almost useless in this
day, unless you do nothing other than Usenet and E-Mail; forget about
streaming video.
In short: I suppose the issue here was that we/Frontier still marketed
the "BB Max" as "up to 6 Mb/s", even if the customer could only achieve
3.76 Mb/s (or anything over 1.5 Mb/s) and that's what they were
provisioned for. I, of course, always looked up and informed the
customer what they were going to be provisioned at, but I suspect that
many phone reps did *not* do that.
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