• AT&T: Never received promotional credits [telecom]

    From Moderator@21:1/5 to All on Sat Jul 17 20:01:05 2021
    To whom this may concern,

    Hello, I have been a loyal customer to AT&T for at least 15 years
    (even before Cingular wireless was acquired). The reason for my post
    is because I am very dissatisfied with how my trade-in process is
    being handled. In November 2020, there was a promotion for a trade-in
    credit for the iphone 12 so I proceeded with the purchase of two
    iphone 12 Pro Maxes. When I received my new phones there were no clear directions on how to trade-in my old phones, which were two iphones
    X's so I used the return labels that were included in my package and
    mailed it out. Unknowingly, those labels were used for "buyer's
    remorse" and were sent to the wrong warehouse. I have yet to receive
    my trade-in credits which I believe were around $700 per phone. Since
    December, every month I have called the customer service line to
    resolve this issue but your team/management has not been able to
    assist me. I have only been given a few credits for the
    "inconvenience".

    https://forums.att.com/conversations/wireless-billing/never-received-promotional-credits/60f2646cc74d42413a7c6a2f

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