To whom this may concern,
Hello, I have been a loyal customer to AT&T for at least 15 years
(even before Cingular wireless was acquired). The reason for my post
is because I am very dissatisfied with how my trade-in process is
being handled. In November 2020, there was a promotion for a trade-in
credit for the iphone 12 so I proceeded with the purchase of two
iphone 12 Pro Maxes. When I received my new phones there were no clear directions on how to trade-in my old phones, which were two iphones
X's so I used the return labels that were included in my package and
mailed it out. Unknowingly, those labels were used for "buyer's
remorse" and were sent to the wrong warehouse. I have yet to receive
my trade-in credits which I believe were around $700 per phone. Since
December, every month I have called the customer service line to
resolve this issue but your team/management has not been able to
assist me. I have only been given a few credits for the
"inconvenience".
https://forums.att.com/conversations/wireless-billing/never-received-promotional-credits/60f2646cc74d42413a7c6a2f
--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)