By the Chief, Enforcement Bureau:

1. The Enforcement Bureau of the Federal Communications Commission
has entered into a Consent Decree to resolve its investigation
into a service-wide network outage experienced by Cellco
Partnership d/b/a Verizon Wireless (Verizon) in May 2020 that
resulted in failed calls to 911. Congress has made emergency
communication services a national priority, and the Commission has
repeatedly emphasized that robust and reliable 911 service must be
available nationwide. It is therefore incumbent upon the
Commission to ensure that telecommunications carriers provide
reliable 911 service at all times. To settle this matter, Verizon
will implement a compliance plan and pay a $274,000 civil penalty.

2. After reviewing the terms of the Consent Decree and evaluating the
facts before us, we find that the public interest would be served
by adopting the Consent Decree and terminating the referenced
investigation regarding Verizon's compliance with sections 9.4 and
9.10(b) of the Commission's rules.1

3. In the absence of material new evidence relating to this matter,
we do not set for hearing the question of Verizon's basic
qualifications to hold or obtain any Commission license or
authorization.2

4. Accordingly, IT IS ORDERED that, pursuant to section 4(i) of the
Act3 and the authority delegated by sections 0.111 and 0.311 of
the Commission's rules,4 the attached Consent Decree IS ADOPTED
and its terms incorporated by reference.

5. IT IS FURTHER ORDERED that the above-captioned matter IS TERMINATED in
accordance with the terms of the attached Consent Decree.

https://www.fcc.gov/document/fcc-reaches-settlement-verizon-911-outage-investigation

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