• FTC Sues Frontier Communications for Misrepresenting Internet Speeds [t

    From Bill Horne@21:1/5 to All on Sat Dec 18 11:40:01 2021
    May 19, 2021


    Company failed to deliver DSL Internet speeds for which consumers
    paid and were promised

    The Federal Trade Commission, along with law enforcement agencies from
    six states, sued Internet service provider Frontier Communications,
    alleging that the company did not provide many consumers with Internet
    service at the speeds it promised them, and charged many of them for
    more expensive and higher-speed service than Frontier actually provided.

    https://www.ftc.gov/news-events/press-releases/2021/05/ftc-sues-frontier-communications-misrepresenting-internet-speeds

    --
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  • From Michael Trew@21:1/5 to Bill Horne on Sat Dec 18 20:46:17 2021
    On 12/18/2021 11:40, Bill Horne wrote:
    May 19, 2021

    Company failed to deliver DSL Internet speeds for which consumers
    paid and were promised

    The Federal Trade Commission, along with law enforcement agencies from
    six states, sued Internet service provider Frontier Communications,
    alleging that the company did not provide many consumers with Internet service at the speeds it promised them, and charged many of them for
    more expensive and higher-speed service than Frontier actually provided.

    https://www.ftc.gov/news-events/press-releases/2021/05/ftc-sues-frontier-communications-misrepresenting-internet-speeds

    When I worked for Frontier, we were explicitly told to quote bandwidth
    (speeds) as "UP TO" -- and not a guarantee. I'd assume that most ISP's
    follow this practice.

    Several years ago, Frontier speed tiers for basic DSL were changed. The
    two bottom options were "Broadband Lite" (up to 1Mb/s down) and
    "Broadband Max" (up to 6Mb/s down). Some customers that could only be provisioned for 3Mb/s, for instance, were sold Max service.

    If said customers complained about rated bandwidth (speed), we told them
    that the next step down to Lite would lower your service significantly,
    for only about $3/month saved.

    --- SoupGate-Win32 v1.05
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