CWA members are urging the Minnesota Public Utilities Commission (PUC)
to oppose CenturyLink/Lumen's attempt to eliminate service quality
rules and call center answering time requirements.
Service quality rules protect customers, particularly those in areas
where the company has failed to deploy fiber. An investigation by CWA
found that the company has failed to maintain its physical copper
plant and has failed to deploy fiber to 46 percent of its coverage
area in Minnesota. CWA's analysis revealed that the company is
prioritizing network upgrades to wealthier areas, leaving lower income communities with outdated technologies.
https://cwa-union.org/news/cwa-members-in-minnesota-fight-centurylinklumens-attempt-eliminate-service-quality-and-call
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