Frontier provided the Commission an update regarding the outages that
have occurred on its system that adversely affected Frontier's ability
to provide adequate and consistent 911 service to its customers.
Frontier indicated that it is hardening its system to help eliminate
911 outages in the future. Frontier indicated that regardless of its improvements, outages may occur due to circumstances beyond the
Company's control, such as third-party cable cuts and electric company
power outages.

The Commissioners questioned Frontier regarding the experience and
ability of its Board of Directors and management team to get Frontier
on the right path to bring its 911 outages to an absolute minimum.
The Commissioners stated several times that this issue is a life and
death matter and is of the upmost importance to them. Commissioners
believe that Frontier must be more proactive in dealing with this
issue.

Some Commissioners questioned whether Frontier is the proper entity to
provide telecommunications/911 service to rural Arizona.
Commissioners acknowledged that Commission Staff is in the midst of
its investigation into Frontier's handling of its 911 outages.
Commissioners stated their desire for Staff to complete its
investigation as soon as possible, while also stating they realize
Staff is currently processing a large number of cases. When complete,
Staff's investigation may contain recommendations for improvements to Frontier's system and/or a recommendation for an Order to Show Cause
(OSC) against Frontier. The OSC could result in sanctions against
Frontier.

All documents relating to this agenda item can be found in the
Corporation Commission's online docket at

https://edocket.azcc.gov

... and entering docket number T-03214A-21-0198, T-02115A-21-0198, T-01954B-0198, T-20680A-21-0198.

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