August 5, 2021
Last week, the Minnesota Public Utilities Commission (PUC) unanimously
rejected CenturyLink/Lumen's attempt to eliminate service quality
rules and call center answering time requirements.
CWAers played a crucial role in defeating CenturyLink/Lumen's petition
to weaken regulations. An investigation by CWA found that the company
has failed to maintain its physical copper plant and has failed to
deploy fiber to 46 percent of its coverage area in Minnesota. CWA's
analysis revealed that the company is prioritizing network upgrades to wealthier areas, leaving lower income communities with outdated
technologies. These violations led the Minnesota Attorney General's
Office and Department of Commerce to recommend that the PUC reject the company's petition.
https://cwa-union.org/news/minnesota-public-utilities-commission-rejects-centurylinklumens-attempt-weaken-regulations
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