Hello all,
I know almost nothing about telecommunication, and google also did not
result in much details about "call forwarding" technology.
My question is, is it possible, say, after A called B, and B call
forwarded the call to C, and then B is NOT involved in the loop
anymore? In other words, A is now "directly" connected to C, and B is
NOT in the loop and is impossible to record the conversation. Even
better, B won't be charged for the minutes of the conversation between
A and C because B is NOT in the loop anymore.
The reason I am asking this is that, it is one of the possible
solutions of my startup business in language interpreting service. A
typical scenarios is that, a nurse in a clinic encountered a Spanish
speaker who does not understand English well, and the nurse called my business asking for a Spanish interpreter, then my business will
forward the call to a language interpreter (selected in real time from available Spanish interpreters on my online platform). In this
scenario, I want myself be out of the loop once the call from the nurse
is forwarded to an interpreter, so that I do not need to deal with
HIPAA compliance issue anymore. The conversation between nurse and
Spanish patient is protected by HIPAA, so I want myself be out of it,
i.e. there is NO way for me to record the conversation. (Assuming I do
have other methods to record the minutes of the conversation, so that I
can charge the clinic by minutes).
Sysop: | Keyop |
---|---|
Location: | Huddersfield, West Yorkshire, UK |
Users: | 285 |
Nodes: | 16 (2 / 14) |
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