• L2/L3 Support Engineer||New York, NY

    From nomesh.usithr@gmail.com@21:1/5 to All on Tue Nov 3 06:42:43 2020
    Hi

    Greetings for the day!

    Hope you are doing Great!!



    We have immediate requirements for below positions. Please go through the descriptions and let me know if you are interested



    L2/L3 Support Engineer

    City : New York, NY





    Position Description

    This position will support in scope applications. You will be responsible for Investigating application-related system and user requests and resolving or coordinating resolution of issues. You will work with all facets of Infrastructure, Vendor,
    Development & External teams on issues requiring deeper investigation, and then coordinate resolutions while providing feedback to users.



    Your future duties and responsibilities

    • Incident, Problem & Change Management



    • Continual Service Management, Disaster Recovery Planning & Testing



    • Application decommission task, including business data transfer to archive systems.



    • On-call support could be required on a rotational basis both during the week and on weekends.



    • Ensure MIS and workflow tools used e.g. JIRA and ServiceNow to track and demonstrate the overall quality of services



    Required qualifications to be successful in this role

    • Efficient in communication with traders.



    • Strong understanding of business language and business workflows is beneficial.



    • Experience managing and maintaining apps running on Unix based platforms and Oracle/ Sybase databases.



    • Good Unix skills including scripting and server management.



    • JIRA and ServiceNow



    • Strong analytical and technical background with good problem solving skills

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