• Support Engineer||Cary, North Carolina, United States

    From nomesh kumar@21:1/5 to All on Fri Jul 31 10:06:08 2020
    Hi,

    Greetings for the day!

    Hope you are doing Great!!

    We have immediate requirements for below positions. Please go through the descriptions and let me know if you are interested



    Support Engineer

    Category: Service Desk / End User Services

    City: Cary, North Carolina, United States




    Position Description

    This position will support in scope applications. You will be responsible for Investigating application-related system and user requests and resolving or coordinating resolution of issues. You will work with all facets of Infrastructure, Vendor,
    Development & External teams on issues requiring deeper investigation, and then coordinate resolution while providing feedback to users.



    Your future duties and responsibilities

    Service request and Incident Management: Working on request of business request raised via ticketing system and ensure prompt response and resolution of the ticket. Additionally, working on the incident management for the issues that result in downtime
    and missing SLA for the applications.



    Problem Management: Creating and owning the problem tickets for the group and ensure there are correct ownership and resolution identified. Able to work with different counterparts for the resolution (Infrastructure, development team).



    Relationship Management: Constantly interacting with traders, client management team, operations, offshore support team, development team and infrastructure team



    Change Management: Part of weekly CAB, performing a risk analysis of the change that will affect the application and ensure change components including implementation windows are correct.



    Disaster recovery planning and testing: Working with development and infrastructure team to ensure all DR documents are up to date, applications are tested annually and there is no risk associated with any of the server.



    Batch process management: Critical resource in monitoring batches that runs during your time zone and handover the process to APAC team during EOD. As a part of global team, helping out on weekend batch monitoring/patching/DR activities on rotational
    basis.



    Required qualifications to be successful in this role • Excellent interpersonal/communication/presentation skills.



    • Application support experience with a minimum of 5 years in the financial industry (Prime brokerage experience is a plus).



    • Experience working with relational database (Sybase or Oracle) and should be fluent in writing and debugging SQL/Stored Procedure.



    • Proficient with Unix/Linux command tagged with knowledge of scripting language: Shell scripting, pearl, python, java.



    • Experience working with monitoring tool (eg: Geneos) and scheduling tool (eg: ControlM, Autosys).



    • Positive attitude: Enthusiastic, highly motivated and quality-oriented.



    • Team Skills: Ability to work with a global team using follow the sun model.



    • Management Skills: Excellent time management skills and ability to work on projects to identify process improvements.

    #LI-CG1

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